Skip to main content

El Cielo Resort

Choose dates to view prices

Luxury
VIP Access
5.0 star property
9.2

Wonderful

Tranquil escape with stunning scenery

Serene surroundings envelop you at this beautiful property, offering a tranquil escape amidst stunning scenery and modern residences. Indulge in high-level dining, relax by the gas fire pit, or unwind in spacious rooms with luxurious amenities like a hot tub and outdoor patio.

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$586
includes taxes & fees
8 June - 9 June

See the benefits you'll enjoy with VIP Access

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

Terrace/patio
Hotel Boutique Valle de Guadalupe & Spa
Valle de Guadalupe
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
8.4 out of 10, Very good, 1,000 reviews
The price is AU$180
includes taxes & fees
16 June - 17 June
Hotel Boutique Valle de Guadalupe & Spa
Compare similar properties

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of USD 75 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 8 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 12 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults and USD 10 to 20 for children
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
The seasonal pool will be open from March to October
Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Does El Cielo Resort have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 8 PM.

How much does it cost to stay at El Cielo Resort?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at El Cielo Resort on 8 June 2026 start from AU$586, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is El Cielo Resort pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 8 kg per pet. There's a fee of USD 75 per pet, per day. Service animals are exempt from fees.

How much is parking at El Cielo Resort?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at El Cielo Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at El Cielo Resort?

Checkout is at noon. Late checkout is available for a fee.

Does El Cielo Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is El Cielo Resort located?

Situated on a lake, this luxury hotel is within 25 mi (40 km) of El Mirador, Caracol Museum and State Center for the Arts.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 743 out of 1002 reviews
Rating 8 - Good. 137 out of 1002 reviews
Rating 6 - Okay. 67 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with nice, helpful staff. Gorgeous views in the morning and evening. A great way to end your day after enjoying the valley’s delicious food and wine.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Yuritzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, highly recommend. The walks to/from the room to the main area were about 7 mins, with breathtaking views, do recommend to bring comfortable shoes. Property has many amenities, take advantage of these!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Haikui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lakes and vineyards were beautiful. The villas were clean and staff was efficient.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Uppinder

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff. Restaurant on premises is wonderful. Nice amenities. Great views. Spacious villas.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Nvart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, very relaxing with breath taking vineyard and lake views.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with an excellent staff.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had very easy check in and the views were amazing. Wonderful weekend getaway will definitely visit again and recommend to family/friends. Felt very safe thank you el cielo!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mariamne Tzetzangari Valdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The wine tour and tasting was incredible, will definitely go back!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Jennifer Cristina Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really pleasant experience, the staff is really friendly and truly lives customer experience satisfaction, they’ve helped me planning a special surprise for my boyfriend’s birthday, and they were always responsive over the phone and WhatsApp, which is extremely convenient
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Updated rooms and excellent service from staff.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful setting and our rooms for the different family members for a wedding were very clean and roomy. Thank you Expedia & El Cielo for the bottle of wine left for us complimentary.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
First time at El Cielo, and we were so glad we decided to stay there. The service we received was top level. We have visited Valley de Guadalupe several times, but this is the first time we experience this level of excellence. The room is nicely decorated, well kept, and very clean. I definitely recommend this resort, and we look forward to staying there again.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

ABRAHAM

Liked: Cleanliness, amenities, property conditions & facilities
The facility was world class and the staff was amazing!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Beautiful hotel with amazing vineyard and mountain views
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and landscape
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Brenda c De

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

Beautiful Villas with a espectacular views. Breakfast at Polaris restaurant was delicious
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this stay! The staff were very welcoming and helpful. I will definitely be coming back!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good, beautiful grounds. Winery well done, enjoyed the wines.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Jahayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort. Quiet and peaceful. It is also very safe. They have guards at the gate checking who enters and leave. Great resort.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, staff is top notch
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for the excellent service!!!

Very nice property with good size rooms, food and excellent service
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Dov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, very beautiful and safe. The food is not great in either restaurant and they need better transportation from main lobby to rooms.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern property with clean rooms and great amenities. Very friendly and helpful staff
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mexico

all good and very friendly and pleasant staff.
Stayed 1 night in Jun 2025