Minibar, in-room safe, desk, iron/ironing board

Reviews of Killyhevlin Lakeside Hotel & Lodges

4 out of 5
Killyhevlin Lakeside Hotel & Lodges
Killyhevlin, Enniskillen, Northern Ireland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 85 out of 138 reviews" "
Rating 8 - Good. 40 out of 138 reviews" "
Rating 6 - Okay. 12 out of 138 reviews" "
Rating 4 - Poor. 1 out of 138 reviews" "
Rating 2 - Terrible. 0 out of 138 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Just great
Stayed 1 night in May 2024
Response from by HR Manager on 8 May 2024
Dear Liam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your time with us and look forward to welcoming you back.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location. Staff very friendly and helpful. Short distance from the Loughs, the Cuilcagh Boardwalk Trail The Marble Arch Caves and Florence Court. Beautiful countryside.
Stayed 1 night in May 2024
Response from by HR Manager on 3 May 2024
Dear MichaelThank you for staying at Killyhevlin Lakeside Hotel and Lodges. We are delighted to read your feedback and look forward to welcoming you back again.

10/10 Excellent

Prof P G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility.
Stayed 1 night in Apr 2024
Response from by HR Manager on 19 Apr 2024
Dear Prof P GThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback on your overall experience and look forward to meeting you again.

6/10 Okay

Aislin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel itself was great, lovely area to walk around and the facilities are fab. Reception staff were lovely and Dylan at the bar was nice too. I read a few of the past reviews about the poor staff service and thought these people may have just been nit-picking. They were not. The staff service in the restaurant was shocking. People waiting to be served and the staff were just stood around laughing and talking to each other. My partner got the roast dinner and we shared that because my "Thai curry" was more like a buttery chicken soup, nothing "Thai" about it. Told the staff I wasn't super comfortable paying for it, they then proceeded to tell each other and giggle to themselves whilst looking over at our table and it was a weird experience, even the staff complained that no one does anything right. The manager (I'm assuming) was lovely and took the "curry" off the bill. Had a late check out and then used the jacuzzi until about 1pm.
Stayed 1 night in Mar 2024
Response from by HR Manager on 15 Mar 2024
Dear AislinWe are delighted to receive your feedback and happy you enjoyed our hotel and facilities and we thank you for the special mention for Dylan and the Reception staff. We trust you enjoyed the jacuzzi.However we are disappointed to read your experience in the restaurant. This matter will be investigated internally and staff trained/ re-trained accordingly. This is not how we expect our service team to conduct themselves and our Manager will be impressing upon them the need for professionalism at all times. Please accept our sincere apologies for this lapse in customer service.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was the bed terrible mattress.very sore in the morning.
Stayed 1 night in Jan 2024
Response from by HR Manager on 30 Jan 2024
Dear Sam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your overall stay and apologise you didn't find our mattress comfortable: this is disappointing. We purchase quality mattresses from Respa, an Irish company specialising in servicing the Hospitality Industry for over 75 years. We will bear your feedback in mind. Thank you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing visit
Comfortable hotel with ample seating in lobby area. Excellent pool area. Lunchtime carvery is good value. Staff are efficient and friendly. Breakfast cooked items are excellent quality. We have stayed previously and will certainly return.
Stayed 1 night in Jan 2024
Response from by HR Manager on 31 Jan 2024
Dear Paul,Thank you for staying with us at Killyhevlin lakeside hotel and Lodges. We really appreciate your compliments and this lovely 10 out of 10 rating. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loved our stay! Dinner, breakfast and views were lovely. Sadly the water was not warm enough for a comfortable bath. Lovely Christmas decorations.
Stayed 1 night in Jan 2024
Response from by HR Manager on 9 Jan 2024
Dear AnonymousThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your stay and we really appreciate receiving your compliments on the meals you dined on and on our Christmas decorations. Our team will be so pleased to have made an impression. We sincerely apologise you didn't find the water warm enough for a bath: this concerns us and we trust you made management aware of this while you were in residence to allow us to rectify this. If not, please make contact and let us know which room you stayed in (an anonymous review doesn't permit us to retrieve information from our registration system). Thank you.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a beautiful room overlooking the lake. Gorgeous view.
Stayed 1 night in Dec 2023
Response from by HR Manager on 6 Dec 2023
Dear Kerry,Thank you staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your kind compliments and look forward to welcoming you back again.

10/10 Excellent

C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest staff you could ask for. Gym was better than expected and the food was lovely. Local taxis being cash only was annoying so take change with you!
Stayed 2 nights in Nov 2023
Response from by HR Manager on 28 Nov 2023
Dear Cthank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your positive feedback and compliments. Unfortunately taxi companies are outside of our remit but we appreciate your advice. We look forward to seeing you return again soon.

10/10 Excellent

Louise

Stayed 1 night in Nov 2023
Response from by HR Manager on 18 Dec 2023
Dear Louise,Thank you for staying with and for this great rating. We look forward to your next visit. Merry Christmas.

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from by HR Manager on 18 Dec 2023
Dear Emma,Thank you for staying with and for rating us so highly. We look forward to your next visit. Merry Christmas.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from by HR Manager on 14 Dec 2023
Dear David,Thank you for staying with us. We are delighted to receive your feedback and look forward to your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from by HR Manager on 15 Nov 2023
Hi Roberta,Thank you for this fantastic rating. We look forward to your next visit.

6/10 Okay

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funny approach to residents...
Very nice hotel but the whole focus is on people from the local town and not on guests. Could not get a reservation for dinner on either Saturday or Sunday night because the restaurant was booked out with locals.
Stayed 2 nights in Oct 2023
Response from by HR Manager on 7 Nov 2023
Dear FionaThank you for staying with us and for complimenting our hotel. We sincerely apologise that you were unable to get a table reservation to dine while in residence. We can assure you we do not prioritise locals over residents. Our Manager will be investigating this matter with our font office and restaurant teams to ensure our residents have the excellent experience we wish for them. We look forward to your next visit. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from by HR Manager on 6 Nov 2023
Dear John,Thank you for staying with us at Killyhevlin and giving us this fantastic rating of 10. We really appreciate it and look forward to your next visit.

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from by HR Manager on 27 Oct 2023
Thank you James for staying with us and for this very kind rating. We look forward to meeting you again.

6/10 Okay

Yvonne

Stayed 1 night in Sep 2023
Response from by HR Manager on 6 Oct 2023
Thank you for your rating. Your visit is much appreciated.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from by HR Manager on 25 Sept 2023
Dear Andrew,Thank you for awarding us 10 out of 10. We really appreciate this.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely relaxed stay everyone very friendly conditions were clean and comfortable would re visit
Stayed 1 night in Sep 2023
Response from by HR Manager on 22 Sept 2023
Thank you for staying with us and thank for your very complimentary feedback. Much appreciated. We look forward to seeing you return.

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice enough hotel but very expensive for basic room looking out at carpark. Had a nice enough dinner in the restaurant and breakfast was a decent buffet..nothing remarkable. Did not have time to use leisure facilities but swimming pool looked good.
Stayed 1 night in Sep 2023
Response from by HR Manager on 22 Sept 2023
Thank you for staying with us. A view of Lough Erne can be guaranteed by paying the lakeview supplement when making your reservation. we are sorry you did not have time to use our Health Club: maybe next time!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from by HR Manager on 5 Sept 2023
Dear JeanThank you for this great rating. We appreciate this very much and hope you really enjoyed your stay with us at Killyhevlin. We look forward to meeting you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from by HR Manager on 4 Sept 2023
Dear MarkThank you for this rating. It is greatly appreciated. We trust you enjoyed your stay and look forward to welcoming you back.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced
Not value for money Evening meal portion very small yet very expensive
Stayed 2 nights in Aug 2023
Response from by HR Manager on 22 Aug 2023
Dear David,Thank you for your feedback. We are sorry you felt we are overpriced and our portions too small. We normally receive comments saying our portions are too big!! We apologise for disappointing you. We trust you made our manager aware of this when you were dining.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from by HR Manager on 11 Aug 2023
Thank you for rating your visit. Perhaps you can let us know how we can do better in future.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cleanliness superb. The bathroom was in pristine condition. Excellent breakfast. Great meal in restaurant. Great walks along Lough Erne.
Stayed 2 nights in Jul 2023
Response from by HR Manager on 31 July 2023
Thank you for enjoying your stay with us and rewarding us with these fabulous compliments. Our team will be delighted. We look forward to your next visit.

10/10 Excellent

Janet

Stayed 1 night in Jul 2023
Response from by HR Manager on 31 July 2023
Thank you for this great 10 out of 01. Its much appreciated by everyone.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property and views, staff and service excellent and food is great
Stayed 1 night in Jul 2023
Response from by HR Manager on 20 July 2023
Thank you for the fantastic compliments and this top score. We look forward to welcoming you back again soon.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely. Was disappointed with my meal. Ordered chicken ballotine. Got one small fondent potato and half a carrot. Not good at all 🙁
Stayed 1 night in Jul 2023
Response from by HR Manager on 20 July 2023
Thank you loving our hotel. Our manager will certainly discuss your meal with our Head Chef and we sincerely apologise for disappointing you on this occasion. We do hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special hotel break!
Impressed with standard of cleanliness and everything was lovely. Real treat.
Stayed 1 night in Jun 2023
Response from by HR Manager on 20 July 2023
Thank you very much for such kind compliments. We are delighted you enjoyed you stay and we look forward to seeing you return to stay with us very soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time and was able to chill out by the loch and using the spa, lovely area.Only problem I had with my stay was that the first floor and the bedroom was hot and just couldn't cool the room down what so ever which made it hard to sleep. But hey ho NI isn't always this warm.
Stayed 1 night in Jun 2023
Response from by HR Manager on 20 July 2023
Thank you for enjoying our hotel and taking time to chill out at by the lovely Lough Erne. The sudden burst of warm weather has us all of a dither but it probably wont last too long. We do apologise you felt too warm. We look forward to welcoming you back again soon.

10/10 Excellent

Lesley

Stayed 1 night in May 2023
Response from by HR Manager on 20 July 2023
Thank you this great 10 out of 10 and we are delighted you enjoyed your Killyhevlin experience. We look forward to seeing you return.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from by HR Manager on 20 July 2023
Thank you such a thoughtful rating. We are pleased to liked your time with us and hope to welcome you back again.

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from by HR Manager on 20 July 2023
We are sorry we have appear to have let ourselves down during your visit. Please let us know what we could have done better. We hope to see you return.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Last weekend stay at the Killyhevlin
Great hotel. Lovely room. Excellent food in the restaurant. Very friendly staff, excellent service. Only two downsides were the cleaniness of the public toilets, not clean at all. The bed was very hard and uncomfortable. It would put me off staying again, however, apart from the bed, the stay was fantastic. Lovely area, people, food and facilities.
Stayed 1 night in May 2023
Response from by HR Manager on 20 July 2023
Thank you for your very thoughtful compliments on your weekend break with us at Killyhevlin. Our manager will follow up the toilet situation with housekeeping and we will be letting Respa beds know your feedback. we apologise you didn't have comfortable sleep. We would very much like to see you return to stay with us again.

10/10 Excellent

Leslie

Stayed 2 nights in May 2023
Response from by HR Manager on 20 July 2023
We really appreciate you 10 out of 10 and look forward to welcoming you back again soon. Thank you.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from by HR Manager on 20 July 2023
This so kind. We are all delighted to get this 10 out of 10. We look forward to the next time you stay with us.

10/10 Excellent

Leah

Stayed 1 night in Apr 2023
Response from by HR Manager on 20 July 2023
We are very happy to accept this 10 out of 10 and hope its not too long before we have the opportunity of welcoming you back again.

10/10 Excellent

James

Stayed 1 night in Apr 2023
Response from by HR Manager on 20 July 2023
How thoughtful of you to send us a 10 out of 10. we really love this and look forward to seeing you back again at Killyhevlin. Thank you.

10/10 Excellent

Mark, Armagh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverside location
Stayed 1 night in Apr 2023
Response from by HR Manager on 20 July 2023
We are delighted you enjoyed our location right on the banks of River Erne. We thank you for the great 5 out of 5 and we look forward to welcoming you back.

10/10 Excellent

Jillian

Stayed 1 night in Jan 2023
Response from by HR Manager on 20 July 2023
We look forward to welcoming you back again and we send a big thank you for this lovely 10 out of 10.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel with great facilities and first class service. The food was very good.
Stayed 1 night in Dec 2022
Response from by HR Manager on 20 July 2023
We are delighted to receive your very kind compliments and we look forward to welcoming you back again.

10/10 Excellent

Alan

Stayed 1 night in Nov 2022
Response from by HR Manager on 20 July 2023
A great 10 out of 10 makes everyone's day. Thank you so much and we look forward to your next visit.

10/10 Excellent

Eddie

Stayed 1 night in Nov 2022
Response from by HR Manager on 20 July 2023
Thank you very much for a bit 10 out of 10. This will make everyone happy. We hope to see you back again soon.

6/10 Okay

Jennie

Liked: Cleanliness
Disliked: Room comfort
Was just ok .. room basic enough.. walls like paper. Couldn’t sleep as could hear everything from the room next door.. snoring all night long !!
Stayed 1 night in Nov 2022
Response from by HR Manager on 20 July 2023
Oh dear, we are sincerely sorry to read your room neighbours spoiled your nights sleep. Please accept our apologies. We do hope you will return and we will be sure to allocate you a different room.

10/10 Excellent

Ashley J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from by HR Manager on 20 July 2023
Thank you for rating us 10 out of 10. We all love appreciate this and look forward to your next stayover.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from by HR Manager on 20 July 2023
Thank you for this wonderful 10 out of 10 score. We look forward to welcoming you back.

10/10 Excellent

Paul

Stayed 1 night in Oct 2022
Response from by HR Manager on 20 July 2023
Thank you for this fabulous 10 out of 10 rating. We all appreciate it and look forward to your next visit.

6/10 Okay

Ronald

Stayed 4 nights in Oct 2022
Response from by HR Manager on 20 July 2023
We are appreciate your opinion and wish we knew how we could have made you stay better. We hope to see you stay again.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
I had recommended here because of the view but when we arrived we were given a room with a view of a corrugated roof on the far side of the hotel not lakeside! I was told it was £50 to have a room with a partial view discounted to £40, i think most people go here for the amazing view so i suggest if thats what your looking request b4 you go, breakfast service was a bit slow took a while to get tea but apart from that everything else was great! Everyone on dinner service was fantastic! Order taken right away, everything came really quickly and food was great! Everyone stopped for a chat and to make sure we were ok and enjoying our meal and the young fella working in bar in afternoon and evening was fab! Really enjoyed our time at spa! Massages were great!
Can't beat that view
Stayed 2 nights in Sep 2022
Response from by HR Manager on 20 July 2023
Thank you really enjoying your stay with us. Yes, we will guarantee a lakeview room when the lakeview supplement is paid on making the reservation and this does suit a lot of people. Breakfast can be a little slower at peak times but we will certainly discuss how we can make it better. Our Spa therapists will be pleased to know you were happy with your massages. We look forward to welcoming you back and we are enjoying your photographs. Thank you for sending them.

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Killyhevlin
The hotel reception area, the restaurant and the room were clean. The public bathrooms were also very clean. Toiletries replaced and towels changed.
Garden
Dining room
Patio area
Stayed 4 nights in Sep 2022
Response from by HR Manager on 20 July 2023
We are delighted our levels of cleanliness met with your approval and we thank you for sending us this really great photographs from your stay. We look forward to welcoming you back again soon.