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2 indoor pools, outdoor pool
2 indoor pools, outdoor pool
2 indoor pools, outdoor pool
Flat-screen TV, fireplace

Guest reviews

4.8 out of 5 Exceptional
112 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Pet Friendly
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Map

Explore the area

Popular LocationHammetschwand Lift19 min walk
Popular LocationBurgenstock5 min drive
Popular LocationStanserhorn Cable Car17 min drive
AirportLucerne (QLJ-Lucerne Train Station)23 min drive

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  • Presidential Suite

    Room amenities

    • 308 sq m
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsPresidential Suite
  • Penthouse

    Room amenities

    • 169 sq m
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsPenthouse
  • Royal Suite (Buergenstock)

    Room amenities

    • 477 sq m
    • Lake view
    • Sleeps 12
    • 1 Double Bed
    More detailsRoyal Suite (Buergenstock)
  • Deluxe Room, Mountain View (Partial Lake/Mountain View)

    5/5 guest room rating

    Room amenities

    • 42 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, Mountain View (Partial Lake/Mountain View)
  • Lakeview Bay Suite and SPA Access

    5/5 guest room rating

    Room amenities

    • 42 sq m
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsLakeview Bay Suite and SPA Access
  • Grand Suite (Buergenstock)

    Room amenities

    • 89 sq m
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsGrand Suite (Buergenstock)
  • Senior Suite (Buergenstock)

    5/5 guest room rating

    Room amenities

    • 73 sq m
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsSenior Suite (Buergenstock)
  • Family Suite

    5/5 guest room rating

    Room amenities

    • 89 sq m
    • Lake view
    • Sleeps 4
    • 2 King Beds
    More detailsFamily Suite
  • Suite (Spa)

    5/5 guest room rating

    Room amenities

    • 89 sq m
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Spa)

About this area

Ennetbuergen

Located in Ennetbuergen, Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa is connected to the convention centre. KKL Lucerne and Swiss Transportation Museum are cultural highlights, and some of the area's activities can be experienced at Stanserhorn Cable Car and St. James Way. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowshoeing and sledging.
View map
Popular Location

What's nearby

  • Hammetschwand Lift - 19 min walk
  • Burgenstock - 5 min drive
  • Stanserhorn Cable Car - 17 min drive
  • Swiss Transportation Museum - 42 min drive
  • Weggis Cable Car - 46 min drive

Getting around

  • Hergiswil Station - 16 min drive
  • Stans Station - 17 min drive

Restaurants

  • Hafenrestaurant - 14 min drive
  • Aiola Harissenbucht Stansstad - 15 min drive
  • Brasserie Le Mirage - 15 min drive
  • Seerestaurant Belvédère - 16 min drive
  • Rungruang Thai Restaurant & Takeaway - 16 min drive

About this property

Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

Luxury hotel connected to the convention centre in Ennetbuergen with 12 restaurants
Along with 12 restaurants, this hotel has 2 indoor pools and a full-service spa. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a golf course, ski-in/ski-out access and an outdoor pool are on-site. All 102 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy upscale touches, such as fireplaces and deep soaking bathtubs, along with Frette Italian sheets and pillow menus for a bit of added comfort.
Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa offers 102 forms of air-conditioned accommodation with fireplaces and free minibar items. Beds feature Frette Italian sheets. A pillow menu is available. Flat-screen televisions come with premium digital channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Ennetbuergen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 indoor tennis courts. 2 indoor swimming pools and 2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Alpine Spa. Services include hot stone massages, sports massages, Swedish massages and manicures and pedicures. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Clean & Safe (Switzerland)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Valet parking: CHF 40 per night
  • Extended parking: CHF 40 per night
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • 9 holes of golf
  • 2 indoor pools
  • 2 indoor tennis courts
  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Ice skating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • 2 indoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Dry cleaning service
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubs
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski-in/ski-out access
  • Ski passes
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (107640 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in reception
  • Renovated entire property – August 2017
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Frette Italian sheets
  • Climate control (heating)
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Fireplace
  • Free newspapers (weekdays)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 60, per pet, per night, plus a deposit of CHF 60 per night
Dogs and cats only

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for CHF 225.0 per night.
Cots (infant beds) are available for CHF 50.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: CHF 950 per vehicle (one way)
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet deposit: CHF 60 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Property is also known as

Buergenstock Hotel Ennetbuergen
Bürgenstock Hotels Resort Bürgenstock Hotel Alpine Spa
Bürgenstock Hotels Bürgenstock Alpine Spa Ennetbuergen
Bürgenstock Hotels Bürgenstock Alpine Spa
Buergenstock Hotel Alpine Spa
Buergenstock Hotel
Park Hotel Buergenstock Resort

Frequently asked questions

Can I cancel my reservation for free at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa and receive a full refund?
Yes, Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa have a pool?
Yes, this property has 2 Indoor pools, an outdoor pool and a children's pool.
Is Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa pet-friendly?
Yes, cats and dogs are allowed at this property. There's a deposit of CHF 60 per night and a fee of CHF 60 per pet, per night. Service animals are exempt from fees.
How much is parking at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
Self-parking is free at this property.
What time is check-in at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
Check-in is from 3 PM to midnight. After-hours check-in is not available.
What time is check-out at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
Checkout is at noon.
Does Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CHF 950 per vehicle applies.
Where is Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa located?
This family-friendly Ennetbuergen hotel is located near the airport, within 1 mi (2 km) of Hammetschwand Lift and Burgenstock. Stanserhorn Cable Car and Klewenalp Cable Car are also within 9 miles (15 km).
4.8
Exceptional
5 - Excellent
95
4 - Good
11
3 - Okay
6
2 - Poor
0
1 - Terrible
0

4.9/5

Cleanliness

4.6/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Resort and Spa
A must visit resort, will definitely return, everything was marvelous.
Stayed 1 night in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I stayed here during our honeymoon and had the most incredible experience. We got the Burgenstock Boat across Lake Lucerne and then the Funicular up the mountain. We were kindly escorted to our Executive room with Panorama view (to which we were very kindly upgraded to for our honeymoon by Andreas). The room was beautifully furnished with an incredible view over the lake and mountains. The fireplace was a great addition and was also visible from the bathtub. The bathroom was large and spacious with excellent amenities. There was a huge variety of options at breakfast and the food was delicious. We were made a customized fresh juice by the cheerful Giudetta which was amazing. The view from breakfast is also incredible if you get a seat by the window. What we enjoyed most about the hotel were the amazing spa facilities including the infinity pool (which is heated). My wife loved the fact that you could go into the outdoor infinity pool and then back into the heated indoor area without leaving the pool. There were also multiple other areas to enjoy and we loved our cacao and honey body scrub. All in all, this was the most amazing hotel we've experienced and we can't wait to return!
Stayed 2 nights in Nov 2019

5/5 Excellent

Stayed 3 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
most beautiful view and hotel ever
it was worth every single penny this is the most beautiful hotel I've ever been! the view is OUTSTANDING and mind blowing! i recommend any visitor to use the boat and the funicular to go to the hotel from Lucerne that makes the experience even better.
Stayed 1 night in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

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