Emerald Lakes Hotels, Long Pond

"The air was set on 65 at night and it was still hot "

"We stayed for 3 days and unfortunately experienced several issues that made our stay disappointing. Firstly, I paid an additional $50 to upgrade our room, which was advertised as including a balcony, a larger dining table, and a fireplace (as stated in the room description online). However, when we arrived, the room only included one of those features. Paying extra for an upgrade and not receiving the amenities that were advertised was frustrating. Secondly, the website states that hotel guests receive snow tubing at a discounted rate of $20 per person. However, when I booked at the activities counter, I was charged $40 per person and was told that this was the “discounted rate.” At the same time, the same $40 price was listed online for non-hotel guests, which made the advertised discount appear misleading. Another issue was the temperature in the water park. On 2 out of the 3 days we were there, it was so cold inside that my children and I were shivering, which made it difficult to enjoy the experience. Additionally, guests should be aware that the hotel charges $53 per day in resort fees and $25 per day for self-parking, which significantly increases the cost of the stay. I stayed here once before several years ago and had a better experience, which is why this visit was particularly disappointing. The property does have great amenities for families, but the issues we encountered during this stay left a bad impression. "

"Everything was good!"

"The pool was beautiful. "

"The layout was very nice, just a lot of upkeep that they were lacking on as much money as they're charging for these rooms. It should have been kept up much better"

"The hotel was nice and clean and the staff were friendly . "

"We had several disruptions and were wildly inconvenienced each night during our stay. From water not working in our room to being displaced due to a gas leak, what was meant to be a relaxing birthday celebration in the mountains became a dismal and frustrating experience. "

"Room was clean. Very loud area, drug dealing happening at night. "

"Everything was just fine. We would come back."