Eleanor Pickup Arts Centre Tours and Activities

They upgraded our room! We'll stay here on our return home as well 💕 Already booked it!

The hotel itself is very nice, and the rooms are clean and comfortable. However, customer service is definitely where they fall short. When we arrived, we were told there was underground parking, so we went down and parked near an elevator lobby ... only to find we were locked in. The doors scanned green but wouldn’t open. I called the front desk, and the woman who answered just sat in silence after I explained the situation. I said “hello?” and she finally replied, “one minute.” Then nothing for several minutes. I said “hello?” again and she eventually put me on hold ... and never came back. After about 15 minutes, we saw a worker walking by and asked if something was wrong with the door. He said, “What hotel are you staying at?” I told him Wyndham, and he said, “Oh, this door is for the other hotel.” It would’ve been nice to know that when we checked in, or at least have a sign on the door. Then on the second night, around 2 a.m., we were abruptly woken up by the fire alarm. We were traveling with children, and they were terrified. I opened our door to see if anyone else’s alarms were going off, but no one else’s were. I called the front desk again, and security came up, silenced the alarm, and asked if we were smoking in the room , which wasn’t exactly a kind thing to say to a family who had just been startled awake in the middle of the night overall, nice hotel, lackig in customer service

Easy access from highway. Overnight stay with early flight but shuttle made everything easy. Staff excellent