El Peñon Hotels, Cali

"The main restaurant offer a terrible service. We order lunch with some steaks, and the plate took almost 45minutes ti arrive, and it came cold and not on the term requested for cooking."

"The stay overall was nice and the hotel itself is comfortable. However, I agree with some of the other reviews it feels like the hotel opened before everything was fully ready, there's construction happening currently. There’s no on-site restaurant, and there were no vending or ice machines available for guests, but there's few nice restaurants/spot to eat around it. In my case, I had just undergone a medical procedure and needed ice multiple times a day, which made things difficult. Delivery also wasn’t reliable after around 7–8pm, orders would get canceled regardless of the tip offered. That said, I want to give full credit to the housekeeping staff. The cleaning was excellent, and they consistently left my room spotless."

"They were great, always helpful and had a liyyle flexibility to help me get situated"

"Stayed at the hotel for over 14 days, i was very happy with hotel amenities, upon arrival i was worried because my flight arrival was 12am but he airport service was very convenient and on time. Customer service was outstanding the staff was very helpful and friendly. In the restaurant Nicole and Pilar were always very friendly and kind, these ladies made my stayed very comfortable. the only Suggestion i have for the Hotel is for the breakfast buffet., there was never Fresh bread available and the Natural Juices are out without proper refrigeration."

"The staff is always super friendly and helpful,the hotel needs an upgrade,the restaurant menu needs revamping,the carpet throughout the rooms and floors/hallways has an order,the rooms needs microwave,coffee/tea maker,hair dryer an iron and ironing board.the hotel needs some sort of entertainment"

"Todo super bien, el manejo y la atención estivo excelente. Volveria nuevamente."

"Clean room. Great breakfast. Excellent service "

"Everything was good can't fault"

"Everything as great the breakfast was amazing and my suite was super clean. Also the staff was very friendly."