"We traveled from the USA to stay at the Boato Hotel for 3 nights. When we arrived the room was not ready as we were early but we were welcome to stay in their open air restaurant. We had lunch and it was delicious. We walked the paths while we waited for our room and saw beautiful birds and enjoyed the lake view. We were taken to our room and the bags were taken by a tuk tuk. The family room was perfect for what we needed. It had two bedrooms and two bathrooms, a living area, a couch, a balcony, a jacuzzi for 6 people I would say, and the most perfect view of the Guatape lake/dam. The jacuzzi takes two hours to fill and you have to fill it every night. We did kayaking a couple of times during our stay. Breakfasts was included and it could not have been better. We also had lunch there and dinner some of the days we were there. Water is potable and we did not buy water. The small fridge comes with a bunch of stuff but we only use a few of the items. They clean every day if you request. The shower was great but it leaked outside the shower so we had the cleaning ladies clean our room because it would get messy. They also ordered tuk tuks or taxis for us. We felt safe. There were people from all over the world at the hotel and it was full while we were there. They made a fire for us every night which was wonderful. The weather was perfect. I would live there if I could. We also rented a private boat tour and I recommend it as well"