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6/10 Okay
Richard
30 Mar 2024
Liked: Cleanliness
Disliked: Amenities
Nonchalant attitude.
Richard
Stayed 1 night in Jan 2024
Response from Abe on 5 Apr 2024
Thank you so much for taking your time to give us your input. I apologize for the inconvenience, and we take this matter very seriously. I will have a word with my team about the situation..
10/10 Excellent
Natalie
Travelled with family, Travelled with family and small children
Every thing was great except for the bed. It was way to firm. It was way to hard for me. I would stay again though.
Victor
Stayed 1 night in Nov 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay. We do apologize our beds did not match your level of comfort, if there is anything we can do on your next stay please let us know.
It is ok we use to love it but not that much anymore it smells to much like dogs and it’s not so clean anymore the room we were in had a very bad smell I had to use my body spray to make a better smell in there
The hotel staff was very friendly. The ambience of the hotel the moment you walk in is inviting, fun and modern. The room was clean and functional. The continental breakfast was perfect for a quick bite. We are very pleased with our stay and we recommend this hotel.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Abe on 17 Oct 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
8/10 Good
Ernest
Travelled with family
11 Oct 2023
Staff very friendly,rooms clean
Ernest
Stayed 3 nights in Oct 2023
Response from Abe on 17 Oct 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
10/10 Excellent
Ricardo
10 Aug 2023
Ricardo
Stayed 2 nights in Aug 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
10/10 Excellent
Tiffany
2 Aug 2023
Tiffany
Stayed 2 nights in Jul 2023
Response from Abe on 23 Aug 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
10/10 Excellent
Sophia
7 July 2023
Sophia
Stayed 1 night in Jun 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.
No bacon at breakfast but otherwise great. Great showers.
Paul
Stayed 1 night in Jul 2023
Response from Abe on 7 July 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand.Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon!With Tru Spirit,Abraham LopezAssistant General Manager
The hotel room floor was not clean. After our showers, just the walk to the bed and our feet were a solid color of grey/black. Who knows when the floors have been mopped last. The hotel seemed newer but holes had obviously been patched in the wall next to the shower. Overall, the hotel seemed run down.
Verified traveller
Stayed 1 night in Jun 2023
Response from Abe on 23 Aug 2023
Thank you for your recent stay at Tru by Hilton El Paso East Loop 375. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear your stay didn’t meet your expectations. I will address your feedback with our team immediately. If there is anything else I can do for you at this time, please contact me directly at the phone number or email below. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.
I liked how close it was to my destination and the airport. It was very quiet during my stay. Soap, shampoo, conditioner, and lotion dispensers are a great addition in the bathroom. I would stay again.
I attended funeral and to me was very nace place access to everything and friendly people ….I not too much breakfast person but have the necessary…..I still waiting and all hotel add almond milk in the menu for all people don’t drink regular milk like me