Lobby

Reviews of Tru By Hilton El Paso East Loop 375

2.5 out of 5
Tru By Hilton El Paso East Loop 375
3620 Joe Battle Blvd, El Paso, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 260 out of 447 reviews" "
Rating 8 - Good. 99 out of 447 reviews" "
Rating 6 - Okay. 39 out of 447 reviews" "
Rating 4 - Poor. 26 out of 447 reviews" "
Rating 2 - Terrible. 23 out of 447 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Katharina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place it’s only for dogs
Stayed 1 night in Mar 2024
Response from Abe on 17 Apr 2024
We apologize for your disappointing experience. Please provide more details so we can address your concerns promptly. Thank you.

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Amenities
Nonchalant attitude.
Stayed 1 night in Jan 2024
Response from Abe on 5 Apr 2024
Thank you so much for taking your time to give us your input. I apologize for the inconvenience, and we take this matter very seriously. I will have a word with my team about the situation..

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and very aesthetic. Would stay there again!
Stayed 1 night in Mar 2024
Response from Abe on 6 Mar 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Abe on 6 Mar 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at the front desk.
Stayed 1 night in Feb 2024
Response from Abe on 6 Mar 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness
Nice and cozy
Stayed 3 nights in Feb 2024
Response from Abe on 6 Mar 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Cristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you could ask for, clean, exelent service.
Stayed 1 night in Feb 2024
Response from Abe on 6 Mar 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

keila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abe on 10 Feb 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean but to quick, pleasant staying . Thank u
Stayed 1 night in Jan 2024
Response from Abe on 10 Feb 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

troyce

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Abe on 25 Jan 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Abe on 15 Jan 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

OSVALDO

Stayed 1 night in Jan 2024
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Ana

Stayed 1 night in Jan 2024
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Adrienne, Fountain

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the only downside was more than 3 pillows were needed. I asked the front desk for 2 more and everything was perfect.
Stayed 2 nights in Dec 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

10/10 Excellent

Oralia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Response from Abe on 10 Feb 2024
Thank you so much for taking your time to give us your input. We're delighted to hear you enjoyed your stay.

8/10 Good

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Dec 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

6/10 Okay

Melissa

Response from Abe on 10 Feb 2024
Thank you so much for taking your time to give us your input.

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything you needed
Stayed 2 nights in Nov 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling.
Every thing was great except for the bed. It was way to firm. It was way to hard for me. I would stay again though.
Stayed 1 night in Nov 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay. We do apologize our beds did not match your level of comfort, if there is anything we can do on your next stay please let us know.

10/10 Excellent

Jorge A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Awesome beds Clean And affordable
Stayed 1 night in Nov 2023
Response from Abe on 11 Jan 2024
Thank you so much for taking your time to gives us an input. We're delighted to hear you enjoyed your stay.

6/10 Okay

Katharina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ok we use to love it but not that much anymore it smells to much like dogs and it’s not so clean anymore the room we were in had a very bad smell I had to use my body spray to make a better smell in there
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very friendly. The ambience of the hotel the moment you walk in is inviting, fun and modern. The room was clean and functional. The continental breakfast was perfect for a quick bite. We are very pleased with our stay and we recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Abe on 17 Oct 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Erasmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CV Cloud
Very happy with my room & the friendly staff.
Stayed 4 nights in Oct 2023
Response from Abe on 17 Oct 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

8/10 Good

Ernest

Travelled with family
Staff very friendly,rooms clean
Stayed 3 nights in Oct 2023
Response from Abe on 17 Oct 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Hilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Sep 2023
Response from Abe on 17 Oct 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Abe on 17 Oct 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Abe on 26 Aug 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Ricardo

Stayed 2 nights in Aug 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cozy and warm!!!!
Stayed 1 night in Aug 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Tiffany

Stayed 2 nights in Jul 2023
Response from Abe on 23 Aug 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

8/10 Good

Beatrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great.
Stayed 4 nights in Jul 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

joni

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and staff is nice
Stayed 1 night in Jul 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Sophia

Stayed 1 night in Jun 2023
Response from Abe on 5 Sept 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No bacon at breakfast but otherwise great. Great showers.
Stayed 1 night in Jul 2023
Response from Abe on 7 July 2023
Thanks for staying with us at the Tru by Hilton El Paso East Loop 375. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand.Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon!With Tru Spirit,Abraham LopezAssistant General Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Less than great
The hotel room floor was not clean. After our showers, just the walk to the bed and our feet were a solid color of grey/black. Who knows when the floors have been mopped last. The hotel seemed newer but holes had obviously been patched in the wall next to the shower. Overall, the hotel seemed run down.
Stayed 1 night in Jun 2023
Response from Abe on 23 Aug 2023
Thank you for your recent stay at Tru by Hilton El Paso East Loop 375. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear your stay didn’t meet your expectations. I will address your feedback with our team immediately. If there is anything else I can do for you at this time, please contact me directly at the phone number or email below. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.

8/10 Good

Cassandra

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked how close it was to my destination and the airport. It was very quiet during my stay. Soap, shampoo, conditioner, and lotion dispensers are a great addition in the bathroom. I would stay again.
Stayed 4 nights in Jun 2023

10/10 Excellent

Erasmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EP-DD
I had to extend my stay. John at the front desk was very helpful with adding a day to my reservation.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I attended funeral and to me was very nace place access to everything and friendly people ….I not too much breakfast person but have the necessary…..I still waiting and all hotel add almond milk in the menu for all people don’t drink regular milk like me
Stayed 3 nights in Jun 2023

6/10 Okay

Eliza

Stayed 1 night in Jun 2023

6/10 Okay

Mayra

Stayed 1 night in Jun 2023

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Maria luisa

Stayed 1 night in May 2023

8/10 Good

Jeffry, Haskell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet place.
Stayed 1 night in May 2023