Lobby

Reviews of Hilton Garden Inn El Paso Airport

3 out of 5
Hilton Garden Inn El Paso Airport
6650 Gateway Blvd E, El Paso, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 779 reviews" "
Rating 8 - Good. 204 out of 779 reviews" "
Rating 6 - Okay. 55 out of 779 reviews" "
Rating 4 - Poor. 23 out of 779 reviews" "
Rating 2 - Terrible. 24 out of 779 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Adrian, It was a pleasure to read your kind review of the Hilton Garden Inn El Paso Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to have you as our guest again soon.Sincerely,Melissa Selby,General Manager

8/10 Good

Chun-Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Chun-Yen, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Hilton Garden Inn El Paso Airport. We look forward to seeing you again for another great experience.Sincerely,Melissa Selby,General Manager

10/10 Excellent

Angelique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and quick to check in and check out. Helpful staff. Clean room.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Angelique, Thank you for taking a moment to recognize our front desk associates here at Hilton Garden Inn El Paso Airport. We're overjoyed to learn you had a positive experience during your arrival and departure. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. Additionally, we understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Melissa Selby,General Manager

2/10 Terrible

Chris

Stayed 1 night in Mar 2024
Response from Malachi Foran on 19 Apr 2024
Dear Chris, Thank you for staying with us and taking the time to share your review. Please accept our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding service for each guest, and we regret this was not your experience. We hope we can earn your confidence again on a future visit to El Paso. Sincerely, Malachi Foran Front Desk Supervisor.

8/10 Good

Bryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to entertainment and good dining
Stayed 4 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Bryan, Thank you for the generous review of your recent stay at the Hilton Garden Inn El Paso Airport. We are pleased you found our location close to the entertainment and many restaurants to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Melissa SelbyGeneral Manager

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our toilet did not fill up with water. We had to reset it by removing the top in order for the water to start running.
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Juana, Thank you for choosing Hilton Garden Inn El Paso Airport. We are glad you had an overall comfortable stay. However, we sincerely apologize for the issue you encountered in your bathroom and any inconvenience it may have caused. We will share your concerns with our maintenance team to ensure a better guest experience going forward. Thank you again; we look forward to your next visit.Sincerely,Melissa SelbyGeneral Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Elaine, Thank you for choosing Hilton Garden Inn El Paso Airport and sharing your five-star rating. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to El Paso.Sincerely,Melissa Selby,General Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2024
Response from General Manager on 9 Feb 2024
Dear Katie,Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our spotless property and had a great time while you were here. We hope to have the pleasure of accommodating you again soon.Sincerely,Melissa SelbyGeneral Manager

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, courteous and checked us in, in a timely manner
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Yesenia, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn El Paso Airport.Sincerely, Melissa Selby General Manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad design
I like the hotel but this time they stuck me in a dark, drab room that’s window looks out on an AC unit and a solid wall!! No light. Bad design and not worth the money!!
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Laura,Thank you for leaving your valuable comments. We appreciate you pointing out specific items that you loved and also areas where we can improve. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. We look forward to the opportunity to welcome you again soon at Hilton Garden Inn El Paso Airport.Sincerely,Melissa SelbyGeneral Manager

8/10 Good

Donna

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Carpet in our room was stained. The staff was wonderful.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Donna, Thank you for the nice review, especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded all your expectations. However, we are sorry for the inconvenience you had with your room. We have addressed your concern with our housekeeping team and ensure proper actions are taken. We look forward to welcoming you back to the Hilton Garden Inn El Paso Airport.Happy Holidays and Happy New Year!Sincerely,Melissa SelbyGeneral Manager

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 6 Feb 2024
Dear Patrick, Thank you for staying with us and taking the time to share your review. Please accept our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding service for each guest, and we regret this was not your experience. We hope we can earn your confidence again on a future visit to El Paso.Sincerely, Melissa Selby General Manager

2/10 Terrible

Gustavo

Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Gustavo, Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from General Manager on 8 Oct 2023
Dear Patrick, Thank you for choosing Hilton Garden Inn El Paso Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sabine WeigeltGeneral Manager

8/10 Good

Lourdes

Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Lourdes, Thank you for the nice rating. We are glad you enjoyed your overall stay. It was our pleasure hosting you at Hilton Garden Inn El Paso Airport; we hope to see you again soon. Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Dear Kaylee, It was a pleasure having you as our guest at Hilton Garden Inn El Paso Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Hotel Staff very nice .
Stayed 3 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Dear Roberto, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn El Paso Airport.Sincerely,Sabine Weigelt,General Manager

2/10 Terrible

william

Liked: Staff & service
Disliked: Property conditions & facilities
They were rehabbing the lobby y with extreme noise that made conversation impossible
Stayed 2 nights in Aug 2023
Response from Sabine Weigelt General Manager on 8 Aug 2023
Dear William, Thank you for your recent stay with us. We regret not meeting all of your expectations and are sorry for the inconvenience due to the makeover of our lobby. We are excited about the final result and hope that you will have the opportunity to enjoy our new accommodations at a later date. Sincerely,Sabine WeigeltGeneral Manager

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay I’ve had better and I thought that in this heat the a/c could be better I will definitely not come back
Stayed 1 night in Aug 2023
Response from General Manager on 6 Aug 2023
Dear Raquel, Thank you for taking the time to share your review of Hilton Garden Inn El Paso Airport. We apologize for the concerns you had with the air unit in your room. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. We hope you will change your mind and reconsider us in the future.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Oscar A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023
Response from Sabine Weigelt General Manager on 14 July 2023
Dear Oscar, Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our spotless and comfortable property. We look forward to having the pleasure of accommodating you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Maria

Liked: Cleanliness
Great customer services
Stayed 3 nights in Jun 2023
Response from General Manager on 11 July 2023
Dear Maria, Thank you for sharing feedback regarding your stay at the Hilton Garden Inn El Paso Airport. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. We appreciate your business and look forward to seeing you again soon.Sincerely,Sabine Weigelt,General Manager

4/10 Poor

Paul

Stayed 1 night in May 2023
Response from General Manager on 3 June 2023
Dear Paul, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn El Paso Airport.Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

Myra

Stayed 1 night in Mar 2023
Response from General Manager on 13 Mar 2023
Dear Myra, Thank you for choosing Hilton Garden Inn El Paso Airport and for the excellent rating. We are thrilled that we exceeded your expectations and that you had a great time here. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle 24 hours very good. Free
Airport shuttle 24 hours very good
Stayed 1 night in Feb 2023
Response from General Manager on 19 Feb 2023
Dear Guest, Thank you so much for your kind review. We are glad our location perfectly suited your needs and that you appreciated our complimentary shuttle service. It was a pleasure hosting your visit, and we look forward to hosting you again at Hilton Garden Inn El Paso Airport.Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Close to airport
Stayed 1 night in Feb 2023
Response from General Manager on 17 Feb 2023
Dear Michael,Thank you for the generous review of your recent stay at the Hilton Garden Inn El Paso Airport. We are pleased you found our location near the airport to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

MELISSA, CARLSBAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Feb 2023
Response from General Manager on 13 Feb 2023
Dear Melissa, We are delighted to read the review of your stay at Hilton Garden Inn El Paso Airport. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to El Paso.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

TRACY

Stayed 2 nights in Jan 2023
Response from General Manager on 12 Mar 2023
Dear Tracy, Thank you so much for the perfect rating of your time at Hilton Garden Inn El Paso Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Sabine Weigelt,General Manager

8/10 Good

Ratna

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Clean, quiet and comfortable perfect for sleeping after long tiring travels.
Stayed 1 night in Jan 2023
Response from General Manager on 22 Jan 2023
Dear Ratna, Thank you for taking the time to review your recent stay at Hilton Garden Inn El Paso Airport. We are pleased to know you rested well in our comfortable accommodations. It was a pleasure hosting you, and we look forward to welcoming you again. Sincerely,Sabine Weigelt,General Manager

2/10 Terrible

Mickie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Horrible service. Chose to eat at the restaurant. The food was not edible at all. The snack items selection was dismal. Will not stay here again!!
Stayed 1 night in Jan 2023
Response from General Manager on 17 Jan 2023
Dear Mickie, Thank you for staying with us. We are very disappointed that we did not meet your expectations at our hotel restaurant. We will discuss this with our culinary team to address these concerns. We value your business and hope we can earn your confidence again on a future visit to El Paso.Sincerely,Sabine Weigelt,General Manager

8/10 Good

Alberto

Response from General Manager on 22 Mar 2023
Dear Alberto, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn El Paso Airport, and we look forward to welcoming you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from General Manager on 5 Jan 2023
Dear Gloria,Thank you so much for the perfect rating of your time at Hilton Garden Inn El Paso Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very difficult access
Stayed 1 night in Dec 2022
Response from General Manager on 1 Jan 2023
Dear Victor, Thank you for your review of Hilton Garden Inn El Paso Airport. While we hope you had a pleasant stay overall, we regret any inconvenience caused to you. We are grateful for your feedback, and we wish you a very Happy New Year. Sincerely,Sabine Weigelt,General Manager

2/10 Terrible

Elizabeth

Stayed 1 night in Dec 2022
Response from General Manager on 22 Mar 2023
Dear Elizabeth, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from General Manager on 26 Dec 2022
Dear Joseph, Seasons Greetings! Thank you for your kind review of your stay at the Hilton Garden Inn El Paso Airport. We are pleased you enjoyed your time here. It was a pleasure having you as our guest, and we look forward to welcoming you back to this area.Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean safe place
Stayed 1 night in Dec 2022
Response from General Manager on 18 Dec 2022
Dear Michael, Thank you for your kind review of Hilton Garden Inn El Paso Airport. We are pleased you enjoyed our well-maintained property. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. We wish you a wonderful holiday season. Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

Steven

Liked: Staff & service
the shuttle to the airport is on immediate call 24/7.
Response from General Manager on 5 Dec 2022
Dear Steven, We appreciate the fantastic feedback regarding your stay at Hilton Garden Inn El Paso Airport and the compliments on our shuttle service and drivers. We are glad this service was an added convenience for you, and we thank you for sharing this with fellow travelers.Sincerely,Sabine Weigelt,General Manager

4/10 Poor

Ricardo

Business traveller
Room was ok however, breakfast was not include, breakfast is an additional $14.99! Paid around $180 for the room and you would think it would be included. There are a lot of hotels out there that are just as nice and are priced less than this one that do include breakfast. Also I choose this hotel b/c check-out is 12 noon. On this stay the fire alarm went off around 9:30am. The alarm went off just for a minute, no evacuations occurred, wondering if this was not done on purpose to have people check out. A similar occurrence happened at the Hilton Garden Inn in Lubbock, tx where people come knock at the door around 10am. Not sure if I will be staying at this hotel chain again!
Stayed 1 night in Nov 2022
Response from Sabine Weigelt General Manager on 21 Nov 2022
Dear Ricardo, We value your feedback, and we are grateful for your detailed comments. We regret any disappointment you experienced due to our breakfast options. We also apologize for the fire alarm concerns and appreciate your patience. We hope the positive aspects of your stay made up for us not meeting every expectation. We hope we can earn your confidence again on a future visit to El Paso.Sincerely,Sabine WeigeltGeneral Manager

8/10 Good

Marilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
‘Pet friendly’ but nowhere to walk dog. Location dark, no grass. Inside was fine but location not for a woman traveling alone or for someone with a pet.
Stayed 1 night in Nov 2022
Response from General Manager on 20 Nov 2022
Dear Marilyn, Thank you for sharing your review of Hilton Garden Inn El Paso Airport. We appreciate the kind rating, but we regret you did not leave completely satisfied. We are disappointed that our location did not suit your needs, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

David

Stayed 4 nights in Nov 2022
Response from Sabine Weigelt General Manager on 12 Feb 2023
Dear David, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn El Paso Airport, and we look forward to welcoming you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

JOSEFA, ALAMOGORDO

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very friendly and courteous. Room clean and comfortable. Very quiet.
Stayed 1 night in Oct 2022
Response from General Manager on 23 Oct 2022
Dear Josefa,We are delighted to read the review of your stay at Hilton Garden Inn El Paso Airport. It's great to read you loved our well-appointed rooms and friendly front desk staff. We hope to have the pleasure of accommodating you again soon.Sincerely,Sabine WeigeltGeneral Manager

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well kept, clean, & safe. The downside is that it is right next to a highway. If you are a light sleeper, I would look elsewhere. The beds were comfy & room was very clean. The pictures show a hot tub and that is not current. The hot tub area was filed in with cement.
Stayed 1 night in Oct 2022
Response from General Manager on 17 Oct 2022
Dear Rebekah,Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our well-kept property, location, and comfortable beds. We hope to have the pleasure of accommodating you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Merced

Stayed 2 nights in Oct 2022
Response from General Manager on 10 Jan 2023
Dear Merced,Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn El Paso Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from General Manager on 3 Oct 2022
Dear David, Thank you for rating your stay at Hilton Garden Inn El Paso Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Perla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Sep 2022
Response from General Manager on 27 Sept 2022
Dear Perla,Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our well-kept property and had a great time while you were here. We hope to have the pleasure of accommodating you again soon.Sincerely,Sabine WeigeltGeneral Manager

6/10 Okay

ANDREA

Disliked: Staff & service, property conditions & facilities
I have stayed at Hilton hotels the last several months. I was very pleased with my pervious stays. I booked this two day stay online, I requested a king si
Stayed 2 nights in Sep 2022
Response from General Manager on 13 Oct 2022
Dear Andrea,We appreciate you choosing our hotel and for being a loyal member of our brand. We are happy you had an enjoyable experience during your past visit and value your rating. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

Christopher, EAST GREENWICH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport
Stayed 1 night in Sep 2022
Response from General Manager on 11 Sept 2022
Dear Christopher,Thank you for the generous review of your recent stay at the Hilton Garden Inn El Paso Airport. We are pleased you found our location close to the airport to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Sabine WeigeltGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Sep 2022
Response from General Manager on 6 Sept 2022
Dear David, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn El Paso Airport.Sincerely,Sabine WeigeltGeneral Manager

2/10 Terrible

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nothing special. It was in an industrial area.
Stayed 1 night in Sep 2022
Response from General Manager on 4 Sept 2022
Dear Sonia,Thank you for staying with us and taking the time to share your review. Please accept our apologies for not meeting your expectations in regard to our location. Your feedback is important to us as it helps to improve our guest experience going forward. We hope you will give us another opportunity to accommodate you. Sincerely,Sabine WeigeltGeneral Manager

8/10 Good

Dana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
A clean and comfortable hotel, close to the airport but otherwise in an undesirable location. It’s right next to a refinery. The staff was friendly and the rooms were comfortable. The room price was reasonable for the accommodations.
Stayed 2 nights in Aug 2022
Response from General Manager on 30 Aug 2022
Dear Dana, Thank you for your review of Hilton Garden Inn El Paso Airport. We are happy to know you liked our well-maintained property and courteous associates, as well as our relaxing accommodations. We also appreciate you mentioning the good value we offer to our guests. We are grateful for your feedback, and we hope to see you again on your future visit to the area. Sincerely,Sabine Weigelt,General Manager

10/10 Excellent

Jesus

Stayed 1 night in Aug 2022
Response from General Manager on 5 Dec 2022
Dear Jesus, Thank you so much for the perfect rating of your time at Hilton Garden Inn El Paso Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Sabine Weigelt,General Manager