Luxury Hotels & Resorts in El Mansouria from AU$82

"Not up to the same standards i expect from Novetel. Staff were not helpful and didn't mention that breakfast was included. They also seem to not be helpful in arranging taxis services."

"We enjoyed our stay at the hyatt regency. The staff were very nice and house keeping was excellent. But we were disappointed that the club room was closed due to ramadan. We wish this had been communicated to us in advance. The morning breakfast was good but the evening snacks were the same cold quiche every night which quickly got boring. It was not the club floor experience we were expecting."

"Just slept, showered & left. "

"Arrived approximately 2:50 pm Monday, February 16, 2026. Doormen pleasantly greeted us upon arrival, assisted with luggage and directed us to reception area. Numerous guests sitting, waiting, several employees seemingly feigning activity, not attending to anyone, nor acknowledging our presence. Awkwardly stood in middle of the small reception area waiting for direction. Eventually, I politely asked if we needed to wait to check in and received no other response than "Passport please". Check in was methodical, without pleasantries. Another guest was trying to interrupt our receptionist as she was concerned her passport had not been returned to her. Our receptionist spoke to her with less courtesy than I would have expected that she did not have her passport and it was another colleague who had taken it from her. Room condition was extremely disappointing. "Filthy" is not an exaggeration, stains on carpet, couch, bedding (hair on pillow), poor condition, dated, in need of a refurbishment or a deep, deep clean. If this hotel had a "heyday", it must have been long ago. Breakfast room service was timely and good value. Dinner was expensive and poor quality, although service was extremely attentive and personable (great personal conversation). Interactions with doormen were always pleasant and personable when exiting and entering the hotel. Check out was smooth and pleasant. Overall, stay was terribly disappointing due to condition of the hotel and lack of value for money."