El Cielo Waterfall Tours and Activities

good in several aspects

My stay was amazing but for two things. The staff was great. Reception didn't speak English, but my Spanish and their patience worked. The wait staff in the restaurant was friendly in a way that felt genuine and authentic. I am bad with names so I felt well received and cared for by an olive complexioned man at reception with jet black hair. The tallest male server... and Andrea (who's name I do remember) on the waitstaff were stand outs. 1) The construction of the building allows for sound to bounce around when people are waiting on the elevator and chatting. I would have been better served on a higher floor than being on the same floor as the lobby. I was privy to the conversations had there. 2) I must tell you that the room is very modern. There is square basin with a raised stone deck. Curious as to how it was situated, I lifted the deck to find mold. I immediately asked the manager to have it cleaned while I was out for the day. He was very responsive and also had housekeeping tidy the bed--which I didn't need them to do. It was nice that they did. There were no chemical odors when I returned. Otherwise, the room was impressive. The A/C was well placed, the layout was just like the photo online. They attend to all of your senses with adjustable lighting, a light scent humidifier near the beds, and the bed was comfortable and the shower was hot. Overall, I enjoyed my stay, felt well attended, enjoyed the whimsy of "los patos." I'd stay again.