Search El Batey hotels

"I don’t know if you could call this a Spa in the real sense of the word. I never did see the steam room or Sauna The room was very outdated & the furniture not very clean"

"When we arrived, they gave us the wrong Broom. We paid for the penthouse, suite and got a two bedroom suite. That was not a penthouse. We were so tired. We don’t tried to deal with it the next day. Also, there was no water in the suite, the oven did not work, they were not enough towels, and the bedsheets in the second bedroom smelt like they were left in the washing machine too long. The next day, I asked for compensation or to be paid back the difference from the Penthouse suite which I booked, and the two bedroom sweet, which we were placed in. The manager said that he would directly put back the 30 USD difference on my visa. That was almost 2 weeks ago and I have received nothing back. Also, as we were driving away, they messaged me and asked us if we had taken beach towels out of the suite that we’re missing. Of course we didn’t even use beach towels, or pool towels because we arrived at 630 P.M. exhausted after a 15 hour flight. I’m really disappointed that the manager, who have spoken to three times now still has not refunded me or made any effort to compensate me for our troubles, and overpayment as I say, it was obvious at the suite was not ready to receive us. And that they did not have the Penthouse, which I paid for ready or available. I would like the return of the 30 USD on my credit card immediately."

"Very well located everything is at a walking distance"

"The staff were very friendly and welcoming. Our room was pretty clean and we had no problems. I thought the resort in itself was very nice for the price. "

"The hotel was not as advertised. My room was outdated and had mold in the bathroom and in the main room. I was initially told that I would get a new room on a Sunday but I was scheduled to leave on a Monday. I had issues with electricity in my room the lights went out then started flashing on and off. My friend who travelled with me found mold and ants everywhere in her room too. My friend and I checked out of the hotel the next day. We found a beautiful condo near the beach with better quality than the hotel. I would recommend Expedia to remove this property from the listing or require the property to update accurate information and pictures on the hotel and not to book any rooms that visibly have mold in the rooms because that can lead to illness for guest. I barely slept the one night I stayed and I was happy to leave the hotel the next day. I will leave a positive review for the property owner because he apologized for my issues and promised to refund me for the three nights I didn’t stay and he kept his promise by refunding me for the three nights. Thank you for the refund. "

"Friendly employees, quiet but fun environment, beautiful beach so clear and calm. Very good food and drinks Justine great bartender and chefs are so nice and professional."

"The room was very clean, the pool was nice, and the staff was wonderful. Our problem was the Prostitution. You can expect to see around 20 single men staying on their own, and bringing Prostitutes in all night and early morning at breakfast. Not a place for families. "

"Our VIP Room was comfortable and spacious! The swim up room was a special treat. Our housekeeping staff was wonderful. The Spa was relaxing and professional. Rosa and Andres were fantastic and very professional. The wait staff in the main dining area were attentive and helpful while the wait staff in the VIP dining were nice but could benefit from some additional training. Overall, our stay was pleasurable and a great escape!"

"I chose this hotel because it presents itself as a luxury resort, with rates around $400 per night. Unfortunately, the quality of the room and the overall condition of the property did not meet what would reasonably be expected at that price point. The main curtain in my room was covered in visible paint stains and remained that way throughout my stay. For a hotel positioning itself as luxury, this level of visible wear and lack of attention to detail is disappointing. Maintenance across the property also appeared neglected. There were dead trees in the pool area, which significantly impacted the atmosphere and gave the impression of poor upkeep. The gym was another major letdown. There was only one machine available, and it was broken during my stay, making the facility unusable. I had to travel about 10 minutes to an external gym to complete my workouts, which was inconvenient. Service was also very slow, and there were multiple mistakes made during my restaurant visits. The overall impression was a lack of attentiveness and care from the team, which further detracted from the experience. Overall, the stay did not reflect the luxury branding or justify the nightly rate charged."