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" Lean room"

"Was difficult to find shuttle to hotel. We stood out by where the airport shuttles were but ours was in a whole different area. I had contacted the hotel to ask about this before I left and they told me it was right at the airport. We had to walk toward the medical center and it was the only hotel shuttle that went to that area. The guy at the desk was not very friendly when we checked in. "

"The room was very nice, clean with nice amenities, coffee, robes and slippers, very roomy."

"Personal was not professional "

"Difficult to get to check in desk"

"Shuttle nightmare, my husband taken off at airport. Very old towels and stained. Waiter in bar/rest over the top arrogant and lectureing what language we have to speak. Ignoreing us waiting long time for table, putting people on which came much later, even when the young waiter remindet him. Arrogant and we finally ate at fireplace at mini table, very uncomfortable and unprofessional."

"I reached out to the hotel before my stay because my flights got cancelled due to the situation in the Middle East. I was aware the booking was non-refundable and simply asked whether any goodwill solution might be possible. Unfortunately, I never received any response from the hotel at all. The lack of communication is disappointing. If I had known this beforehand, I would likely have chosen a hotel with reception service, something to consider before booking."

"There is no airport shuttle would be great if there was one save on the muck around with the uber"

"Great hotel for overnight stays when transiting thru Frankfurt. The hotel is very close to the airport, although there is no shuttle, an uber cost us 15€ to get to the hotel and 11€ to get to the airport. It is also close to Gateway Garden S Bahn stop, about 10’ walk, which can take you to the airport and into the centre of Frankfurt in about 15’. The rooms are very nice, great beds, good shower. The breakfast was pretty good as well. The staff were super friendly and kind. Would definitely stay here again and would recommend to friends and family. "