Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 51 out of 76 reviews
5 - Excellent 67%
Rating 4 - Good. 20 out of 76 reviews
4 - Good 26%
Rating 3 - Okay. 2 out of 76 reviews
3 - Okay 3%
Rating 2 - Poor. 2 out of 76 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 76 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.7/5

Property conditions & facilities

4.8/5

Eco-friendliness

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is huge. You can enjoy the benefits of both the hotels: SAii Lagoon and Hard Rock Hotel. Rooms are excellent. Food is really good. The stand-alone restaurants like Ministry of Crab, are very expensive. SAii Lagoon has very less bicycles. We could not get one, even though it is supposed to be a shared amenity. Hard Rock Hotel has dedicated bicycles for each room. The buggy service is sometimes delayed. The airport transfer is expensive for a 15-minute ride. While departing, you may have to wait for a long time at the reception, as they try to club as many guests as possible for the boat.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities were too expensive so did not rent any equipment, apart from a Go Pro which was of a great quality and worth it.
Stayed 8 nights in Mar 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices were extremely expensive for quantity and quality. Food was average and prices of sparkling water ridiculously priced. All activities close at 5 or 6 pm. Pool closed at 7 pm. The rooms were overpriced for quality. Expected more than a typical hotel room for that price. However the area is beautiful and the best food was breakfast.
Stayed 4 nights in Mar 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022