We had the opportunity to stay at Good Graces the first week of Aug. Was it clean yes it was beautiful, close to the beach, and the pool was an added bonus. However, this was our first experience with Vacasa. While at Edisto we were in the middle of Tropical Storm Debbie we tried to stick it out but the night the power went out a tornado hit the house in front of us. We all slept in the downstairs living room and half bath with my two year old. The storm was very frightening and we decided we would leave the next morning. The house was very sturdy, but of course it resulted in having broken screen, broken door, and leaky windows. We put our own tarps up downstairs to try and keep damage to a minimum. The roads were flooding, no power, no restaurants or grocery was open so we left. I messaged and called the staff several times to try and reason with them about the storm and having to leave. They wouldn’t allow any late check outs, no credit, and no refunds period. I tried to plea my case with the manager and after giving false hope that the homeowner would be contacted to make the final decision the next day they simply just said this is not an option and we only go by our policy. We have been coming to edisto for years and have never been responded to like this. I hope the town of edisto and the homeowners learn how Vacasa responds to their guests. We plan to never use again.