Ebersheim Hotels, Mainz

"I booked a family room with bunk beds for kids and a double bed for my wife from the 28-30 so that when they arrives early in the morning on the 29 they could go straight to the room and not wait until 3pm for check in. I spoke to the hotel and asked them to make a note on the file so they knew this as well. When they arrived on the morning of the 29 they were told they were considered a no show and their room was given away. They eventually gave them a room with 1 bed for 3 people and I am trying to get a refund for the night that they gave the room away. I’ve stayed here in the past and enjoy the location and hotel and staff."

"Hotel is in an excellent location close to airport, super clean and close to restaurants, area is safe. Dimitri and all team of receptionists were awesome and ready to help. I would definitely comeback."

"Overall clean and convenient. "

"Excelente ubicación, excelente atención en la recepción al hacer check in y check out."

"Great value for money and relatively close location to the airport (1 subway stop)"

"Room was quiet and relaxing"

"The hotel and staff were awesome. The only negative thing (complaint) I have is that for myself and my elderly mother-in-law, the walk from the train station to the pickup point at terminal 1 was rather strenuous with the luggage we had. The hike from the drop-off at the hotel parking garage to the hotel itself was again strenuous for us. But this was not the fault of the hotel and/or shuttle. They were all extremely accommodating. Will definitely use again, but with lighter luggage 😁."

"Nice modern hotel with comfortable beds. Seems to be that nobody told me that room cleaning was by request only- I didn’t see any pre-notification about this nor was I warned at check-in - poor show when you come home from a day out and your wet towels are still on the bathroom floor from morning and the beds are not made. I also notice that hotels.com list airport shuttle as one of the amenities available - but that is just not true, although terminal 2 at the airport is a 10 minute walk away. Breakfast had most things you would need to start your day, the waffles in particular are really tasty."

"The Steigenberger Frankfurt Airport has been my go-to stay arriving and departing Germany for years. I’ve had exceptional rooms in the executive tower section, and very nice “business” rooms. To me the breakfast is a highlight. The restaurant options have become more limited especially on weekends. The ability to go for a walk in the adjacent woods is one of the best things about the hotel! Great to get over jet lag. The other great thing at least until this year is the super convenient shuttle bus to terminal 2. With the move of airlines to the new T3, I sincerely hope, no I beg!, that the Steigenberger hotel keeps a Shuttlebus to T3. Because the brand new airport train is horrible!! So staying at the Steigenberger hotel with only a connection to Terminal one will definitely affect the convenience of the hotel for travel. Which would be a shame for such a wonderful hotel with great staff!"