Ebenthal Holidays from AU$539

Rooms are clean, staff wasn’t really helpful and friendly. When I had problem in the room they said they can’t leave the front desk and someone who can help going to be only tomorrow (I was staying one day only) it didn’t make sense for me and I asked to change the room, what also was a problem I had to take all my thing back to the lobby so they can switch the keys and give me keys from a new room

Breakfast was very good: choices, service, reasonable price, and quality. Room is very spacious by European standard, but clean and well maintained on a daily basis. The only downside is hotel restaurant offers only breakfast

I was looking for a place in Vienna's Innere Stadt for my week in Vienna. I'm glad I chose Pension Dr Geissler. Things I enjoyed: * The location is perfect, just minutes from the subway and St Stephen's and other landmarks. * My room was really nice, had a shower (from the description I thought this was shared). Toilet was shared among 4 rooms on floor and I never had an instance where it was busy when I needed it. Room had a TV and bed was comfortable. * Included breakfast was a nice touch each morning. * I arrived late (after 11 p.m.) due to a train into town. I was nervous about this since it's after official check in hours. But when I rang the outside bell, someone immediately answered and helped me get in and up to my room. Cautions: * Initial communication could be better: when I first emailed them asking about procedure for arriving late, it took a few days for someone to respond, saying my message was in their spam. I'm not sure how to get around this, for a customer. * Breakfast is on the 8th floor (along with pension office); my room was on the 5th. Other rooms are scattered here and there in the building which is shared with other apartments and businesses. It's many stairs if you walk. There's an elevator, although at times it's fairly slow. * Towels are not changed daily -- mine were only changed when I left them on the floor. Maybe this is standard, but nothing in the room indicated it. * Plant near office/courtyard window needed watering.