Indoor pool, seasonal outdoor pool
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Reviews of Four Points by Sheraton Eastham Cape Cod

3 out of 5
Four Points by Sheraton Eastham Cape Cod
3800 State Hwy, Eastham, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 278 out of 719 reviews" "
Rating 8 - Good. 258 out of 719 reviews" "
Rating 6 - Okay. 112 out of 719 reviews" "
Rating 4 - Poor. 53 out of 719 reviews" "
Rating 2 - Terrible. 18 out of 719 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dena, Highland Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, clean, well located hotel.
Stayed 1 night in May 2024
Response from front desk on 19 May 2024
Thank you for staying with us

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from front desk on 19 May 2024
thank you for staying with us.

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, pool area is awesome…warm!
Stayed 1 night in May 2024
Response from Courtney on 19 May 2024
Thank You for staying with us

10/10 Excellent

Yvonne, N Weymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to when I am at that part of Cape Cod. Nicer than your average motel room. Room was large, clean, staff was pleasant. Bathroom was excellent, newly renovated. Indoor pool a definite plus! And all at a decent price.
Stayed 2 nights in Apr 2024
Response from front desk on 19 May 2024
Thank You so much for staying with us!

4/10 Poor

Mengying

Travelled with family and small children
Disliked: Staff & service
Not going again
Stayed 1 night in Apr 2024
Response from front desk on 19 May 2024
thank You for staying with us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Year round opportunity to take advantage of what “ the cape “has offer with the assurance of value and quality that Four Seasons is known for.
Stayed 3 nights in Apr 2024
Response from front desk on 19 May 2024
Thank You for staying with us!

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in Eastham but I really wanted to bring my cousin swimming for her birthday so we rented a room for the night. The staff were very friendly and great! It was sad that the hot tub was not in use but other than that it is a pretty good stay. I would say it's definitely pricey, but that's everywhere on Cape nowadays.
Stayed 1 night in Mar 2024
Response from front desk on 19 May 2024
Thank you for staying with us!

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Josmar

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Management needs to pay attention to cleaning. The shower, floor, and all the surrounding areas were dirty. The carpet was filthy; they didn't even vacuum it properly. At least the bed sheets and towels were clean. for the price it was too expensive.
Stayed 1 night in Mar 2024

8/10 Good

Heather

Travelled with family and small children
Liked: Staff & service
Room was pretty clean. Linens and pillows need some work. Dirty duvet with stains. Pool area is very loud if you want quiet, do not get a room by pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Karl

Travelled with group
Disliked: Staff & service, property conditions & facilities
This place is bland, in house dining is availble only for breakfast and was medicre. the pool area was poorly lit and ventilated.
Stayed 2 nights in Feb 2024

8/10 Good

Kelly

Business traveller
Liked: Amenities, property conditions & facilities
Nice hotel, good location for where i needed to be.
Stayed 1 night in Jan 2024

4/10 Poor

Chelsea

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no heat in the pool area so it was freezing and there were SEVERAL leaks all around the building. Staff was very nice and accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying in this hotel, next year we will be back.
Stayed 2 nights in Dec 2023

4/10 Poor

Ray

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Bed was terribly uncomfortable, mattress very soft needs to be replaced. Pillow were basically nonexistent. We stacked them, folded them, and tried rolling them up but they were useless. We were on the Cape for a family Christmas gathering and had three rooms at this hotel for family members. Everyone had the same experience. We were woken during the night several times with doors slamming in the hall outside our room and on with noise from the pool area which sounded like someone in or around the pool after hours being chased out by a hotel employee. We have stayed at this hotel as a family for years, even before the renovation and it is extremely doubtful even given convenience of the close proximity to family who are Harwich residents that we will be back again for Thanksgiving and Christmas next year.
Stayed 1 night in Dec 2023

8/10 Good

John S

Stayed 1 night in Dec 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Celia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Four Points by Sheraton Eastham Cape Cod for one night last week. We have stayed here multiple times in the past, and this visit was just perfect for us. It was very quiet, the bed was comfortable, we were able to utilize the Charge Point station to charge our EV. One thing we really like about this property is the lack of damp/moldy/mildewy smell, which is common in many hotels/motels on Cape Cod. It's conveniently located right on Route 6 in Eastham, with easy access to Orleans and the Mid-Cape as well as the Outer Cape.
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a very warm comfortable feeling. Indoor pool area is among the best I’ve seen in a hotel. Easy parking and easy location However we were given a handicapped room that I didn’t book. Room was great except I felt I was using something someone else with the need may have needed. Also we were in a group attending a function and because I booked through Expedia we weren’t able to get rooms closer together which may explain why we got a handicapped room. Small inconvenience but inconvenient nevertheless
Stayed 1 night in Nov 2023

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was very enjoyable, however I don't think there are enough lights. it was too dark.
Stayed 2 nights in Nov 2023

10/10 Excellent

Noel

Stayed 1 night in Nov 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Nice place / not enough staff
Staff was great! Nice clean Hotel. Pool was closed and that was one of the reasons we chose the hotel. Hotel Pub was closed, another reason we chose the hotel. Again, the staff there was great, but the hotel needs to staff it better.
Stayed 1 night in Oct 2023

8/10 Good

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was excellent. Hey went outside wih m at night to retrieve a charger from my car
Stayed 1 night in Oct 2023

10/10 Excellent

Virginia M.

Stayed 1 night in Oct 2023

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Hope

Stayed 1 night in Sep 2023

4/10 Poor

Lindsay

Business traveller
Disliked: Cleanliness, property conditions & facilities
I can’t really speak for the whole property because I only stayed in my room for the one night, but it was one of the worst hotels I have stayed in. The room smelled so strongly of stale cigarettes that it gave me a headache. The bathroom shower was disgusting and looked like it hadn’t been cleaned, not to mention there was a spider living in the corner. There was a dead fly on the bed when I pulled the covers back. And for some strange reason there was a giant window that looked out into an indoor hallway to the pool. It was a quick overnight stay for work, and I could not leave fast enough in the morning. Will not stay again or recommend to anyone.
Stayed 1 night in Sep 2023

10/10 Excellent

rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in easy and quick Room spotless plenty of towels king bed - very comfortable shower is large- clean! the inside pool is a added plus- went on a rainy cool night - pool was perfect this hitel is near restaurants snd beaches
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth, Plainville

Stayed 1 night in Sep 2023

6/10 Okay

Byron, Nashua

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Housekeeping every other day.
Stayed 1 night in Aug 2023

6/10 Okay

Marina

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in August for one night. For over $500 a night, you receive a positively average experience. Ridiculously overpriced. There is an unusually wide gap between the door and the floor so you can hear virtually every noise emanating from the hallway. The overflow hole in the sink was full of black mold.
Stayed 1 night in Aug 2023

6/10 Okay

mohammed

Travelled with family
Disliked: Staff & service
Thy only have breakfast buffet $18 a person close for lunch or dinner
Stayed 3 nights in Aug 2023

10/10 Excellent

Rebekah

Stayed 1 night in Aug 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The service was not good considering the cost of the room. They were supposed to clean the room every other day but didn’t clean it at all. We had to get our own towels and toilet paper. On the day we checked out they were knocking on the dour at 8 am to clean the room.
Stayed 4 nights in Aug 2023

4/10 Poor

NICOLETA, SOMERVILLE

Disliked: Cleanliness, staff & service, amenities
They gave us room right next to their laundry room, super noisy with washer and dryers. At check in the guy was very bored and unpleasant, couldn’t even bother to smile.
Stayed 2 nights in Aug 2023

4/10 Poor

MaryJane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, terrible, terrible
There was no hot water for most of our stay, the “bar” and grill is only breakfast and the front desk staff were not helpful or happy at all
Stayed 1 night in Aug 2023

6/10 Okay

Florence

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Inconsistency with rules. Dirty rooms. No lunch or dinner. Snack area was empty
Stayed 6 nights in Jul 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online pictures showed what appeared to be a restaurant. Sign on building said they had a bar and grill restaurant. They didn't. Awoke this morning to no hot water. Had to call front desk to be informed of an issue with a gas line in the area. Not the hotel's fault, but they should have informed me of the problem.
Stayed 3 nights in Aug 2023

2/10 Terrible

Hannah

Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appeared to be updated which includes rooms, hallways and entranceways. Excellent facility for a stay on the cape.
Stayed 1 night in Jul 2023

10/10 Excellent

leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023

8/10 Good

ruth

Stayed 4 nights in Jul 2023

8/10 Good

Phillip

Travelled with partner
I don’t like to make my own bed!!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms great beds full tv channel choices great coffee bar in the morning nice staff
Stayed 1 night in Jul 2023

10/10 Excellent

MELISSA, TORRINGTON

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023