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"Everything was good"

"The best thing about this hotel is the location. It is very close to the Caverns, eliminating the 30-minute drive back and forth to Carlsbad."

"Scammer hotel!!!!!!!!!! Worst experience ever! We booked this seven weeks in advance, and drove 11 hours, when we went to check-in, the lady simply told us that they canceled our reservation! I quickly looked on my Expedia app and found that they in fact did not cancel it, and that it was still showing availability to check in anytime starting at 2 PM. She gave no reason on why and I started getting frustrated so I asked to speak to a manager, she then said that the manager lives in India and was unable to help. We were supposed to have two nights there, she said she could get us in a room for one night, but they would have to cancel the second night again gave no reason why. As I’m starting to get frustrated I’m noticing they’re about a dozen people in the lobby on the phones, frantically trying to make other calls and plans, I found out that they were all having the exact same issues we were. They were not telling us anything. On top of that I called a week before just to make sure the pool was gonna be open and the lady I talked to you said yes when I got there, the pool was closed and disgusting, and the lady said that it had been closed for months! Then to make matters worse, six weeks later, we got charged AGAIN from this hotel! When I called the hotel to figure out what was going on, they said that we canceled our reservation and we were a no show. Seriously! Bank was able to flag BUT DO NOT BOOK HERE!!!!. "

"Clean room. Good value for the money"

"Clean room and good service "

"It was decent enough...no complaints. Quiet, and a great breakfast before we hit the road. Would stay again."

"Staff was very kind letting us stay until noon checkout because my wife was a little under the weather. Above and beyond duty! Bravo!!!"

"My favorite place to stay when I’m in Cloudcroft. Hotel is always perfect, the grounds are beautiful and staff is excellent. "

"I made my reservation online for a non-smoking king room. Upon arrival a very nice lady named Ghiya checked me in. She told me there were no king rooms and gave me 2-queen beds. Easy enough, but the beds were laid on top of metal boxes with no box springs. The beds were so hard and very uncomfortable. The next day I awoke hungry for the breakfast that was included. There was instant coffee crystals in a large bowl with hot water. No fruit, no bagels…it’s actually easier to tell you what was there despite the photos online. There was waffle mix and syrup. White and wheat bread slices. They had a gallon of milk in a cooler as creamer, some butter and I believe a small portion of cream cheese. This was the first stop on my 11 day travel journey through Oklahoma, Texas, New Mexico to attend my only daughter’s wedding in Palm Springs. I did feel safe but the rates should have been lower for the actual experience provided. "