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"Our toilet wouldn't flush. Also , the refrigerator did not work had to ask for assistance to come fix the toilet and the reply was , we will get you a plunger.. did not get a solution to the problems above"

"Friendly staff, great location if you're visiting Carlsbad Caverns / Guadalupe mountain NP"

"Clean room. Good value for the money"

"Clean room and good service "

"It was decent enough...no complaints. Quiet, and a great breakfast before we hit the road. Would stay again."

"Staff was very kind letting us stay until noon checkout because my wife was a little under the weather. Above and beyond duty! Bravo!!!"

"My favorite place to stay when I’m in Cloudcroft. Hotel is always perfect, the grounds are beautiful and staff is excellent. "

"Worst hotel EVER! Do not come here if you plan to have a nice quiet clean stay! Because you won’t find it here. Rooms are nasty, trust me I saw FOUR nasty rooms they tried to give me before I finally settled on the least gross one, just so I could finally get me and my kids to bed after traveling all day!! Then people started fighting outside and inside. The police had to come! Had we seen the broken windows all in the back of ‘hotel’ we wouldn’t have even checked in, in the first place! DO NOT GO HERE! I tried getting a Refund, even that isn’t happening like they promised. It is an awful place please don’t come here especially if you have kids!!!!"

"I made my reservation online for a non-smoking king room. Upon arrival a very nice lady named Ghiya checked me in. She told me there were no king rooms and gave me 2-queen beds. Easy enough, but the beds were laid on top of metal boxes with no box springs. The beds were so hard and very uncomfortable. The next day I awoke hungry for the breakfast that was included. There was instant coffee crystals in a large bowl with hot water. No fruit, no bagels…it’s actually easier to tell you what was there despite the photos online. There was waffle mix and syrup. White and wheat bread slices. They had a gallon of milk in a cooler as creamer, some butter and I believe a small portion of cream cheese. This was the first stop on my 11 day travel journey through Oklahoma, Texas, New Mexico to attend my only daughter’s wedding in Palm Springs. I did feel safe but the rates should have been lower for the actual experience provided. "