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"Shower has low pressure and phone was not working in the room. Prime location and facilities to fail at these basic amenities."

"CitizenM is a great place to stay in Boston! Right in the center of Back Bay, so close to all the activities that you might want within an easy walking distance so no rental needed to enjoy a fun stay!"

"Excellent staff. Very accommodating. Clean. Helpful."

"A very convenient location and a place to rest your head. Not many amenities and breakfast has very little to offer. The 10 minute walk at 6 AM to manhattan bagels is well worth it!"

"I was so impressed with everything 🌸"

"Great place to stay in Boston, you can walk from here to very nice places "

"The quality of service and the facilities are first-rate. The only drawback is the price to stay here is quite expensive."

"Very nicely decorated room, fine furnitures. Love its hot tub, pool, and fitness room. The hotel manager is really nice and helpful but some of the staff. "

"We didn’t eat breakfast at the property and did not have a vehicle. "