Eastern Division Hotels, Laredo

"Pool was dirty and the towels has black stains on them. "

"Overall stay was a mess. On arrival one of my rooms was not ready when I arrived at 4 pm (check in time) I wasn’t oriented to what floor I was in nor where the elevators were located because front desk staff was having their own conversation while checking me in. My daughter enjoyed the pool but when we returned to the second room (the one being “prepared”) there were no towels nor conditioner in the dispenser. We attempted to call front desk via land line but it was endless rings without anyone picking up. Called from our other room and same thing occurred. Called through my personal cell phone as I was in pijamas at this point to which I was placed on a 15 minute hold and when finally answered all I was told to was well send someone up and was hung up on. No phone etiquette no customer service. Mind you this is intended to be the “#1 hotel in Laredo”. "

"Valet was great. All employees were very helpful "

"Yes"

"Todo bien en general, problemas con el desayuno ya que solo tienen 4 mesas y hay mucha gente, solo wafles y cafe"

"Good location with many restaurants around and an H.E.B on the other side of the main road. Room is clean and the owner is very nice."

"Room old and dirty!"

"There was ants in the room and roach in bathroom"

"Yes, breakast was great, everything was fresh & delicious! The kitchen staff was very friendly and helpful. Made us feel welcomed. We had a great experience. "