Hallway
Check availability

Reviews of Park Place Boutique Guesthouse

4 out of 5
Park Place Boutique Guesthouse
5 St Mark’s Road, Belgravia, East London, Eastern Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 57 reviews" "
Rating 8 - Good. 17 out of 57 reviews" "
Rating 6 - Okay. 10 out of 57 reviews" "
Rating 4 - Poor. 3 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Donna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not sure how it is rated a 4 star
On check in, I was allocated a wrong room which had a carpet and musty. The lady reallocated me to the correct room which had a broken mirror. Showers not working, broken wooden floor, not opening windows.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rehman

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nkosinathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Sheridohn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Nosicelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast and dinner - Swimming pool
This establishment is safe in a quiet environment next to a lot of amenities. There is a bar. There is a free breakfast. The Internet is not good, and security guards lock the main door of the building until 5:30 am. Other than that, it worth every penny we paid for.
Stayed 1 night in Jan 2020
Response from Lizelle on 15 Jan 2020
Dear Ms Nosicelo, Thank you for that wonderful feedback. We will work on the Internet. The main door is not locked, but I think it does get stuck at times. Kind regards and thanks Lizelle

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Given Garden Cottage Room 20, Room was smelling, Geyser was repaired. . Yellow Water Even after running tap for 30 minutes, Wash Basin out of Bathroom, In Shower there is no soap holder, bath Room no towel hanger. . After shower have to go out wet to get towel from room, Making whole floor wet. Bathroom Lamp was Fuse, If leave Bathroom Windows open. . Seeing people passing by. . . No privacy. After all complain shifted to Room 8, which was very Good. Breakfast was Good, Though we are Veg. ate only Cereals, Bread / Butter, Coffee
Stayed 1 night in Jan 2019
Response from Lizelle on 27 Jan 2019
Dear CS, Thank you so much for your feedback and for choosing Park Place for your stay whilst here in East London. We do appreciate your support. We do apologize that your initial room wasn't a good experience. We look forward to having you stay with us again. Thank you very much.

8/10 Good

ziningi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for money
locatipon, is very town central, there's schools around that can be a little noisy around the arrival and closure times. So one needs to be very careful when leaving and coming back in the afternoon. The venue itself,was ok. I think for the price I paid it was ok. Breakfast was less variety on offer then other general places. If you are going for business trip, wifi is superb. Overall i was ok.
Stayed 3 nights in Aug 2018
Response from Lizelle on 26 Sept 2018
Dear Ziningi, Thank you so much for that review. We take note of your breakfast variety comment and will seek to improve in that area. Regards Lizelle

8/10 Good

karlien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Lizelle on 28 Sept 2018
Dear Karlien, Thank you for that rating, we do appreciate it. Let us know whether there is anything we can do to improve the experience with us. Warm regards Lizelle

6/10 Okay

Christian

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A bit af a disappointment
Area a bit of a surprise on the down side, not sure how the 4 stars was achieved... problems with plumbing (never fixed the 3 nights I was there ) WiFi - hmm gave up used 3g - seems like the breakfast is finished at 0800 - also on sundays ...... will not stay here again ....
Stayed 1 night in Feb 2018

6/10 Okay

Jacobus

Disliked: Cleanliness, property conditions & facilities
Not as expected
Room curtain were dirty, bathroom ceiling dirty and was flooded with water for 2 of the 3 days i stayed. Overall condition of property was poor.
Stayed 2 nights in Jan 2018

8/10 Good

Pierre

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017
Response from Lizelle on 3 Jan 2018
Dear Pierre, Thank you so much for your rating and for choosing Park Place to meet your accommodation requirements here in East London. We value your support. Kind regards and thanks again. Lizelle

6/10 Okay

Hassim A R

Disliked: Property conditions & facilities, room comfort
The property is not in the best part of town and the building itself is a bit run down. The room was tiny by South African Standards with many 3 star establishments having much bigger rooms.
Stayed 1 night in Dec 2017
Response from Lizelle on 3 Jan 2018
Dear Hassim, Thank you for your feedback and for choosing Park Place for your stay here in East London. We have different size rooms and would've gladly upgraded you to a bigger room if we had known that you were not happy with the size of your room. Yes, we agree, we do need some painting touch ups in places and we will definitely focus on this over the next few months. Thank you again. Regards Lizelle

10/10 Excellent

Manilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place to Park
A gem of a place when visiting East London
Stayed 5 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Sydney Sipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a late birthday present to my wife so she uttered to me how she enjoyed herself same as myself
Stayed 1 night in Jun 2017

8/10 Good

Lusanda, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitable and comfortable place to stay
Staff are friendly and efficient. Security personnel is very hospitable, welcoming and helpful. The place is perfectly close to amenities. It is clean and comfortable. The Restaurant says 'come back for more.' Great cullinary skills and flexibility to accommodate guest needs. Definitely to be recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descent Place
Nice and descent place. Close to highways , malls and main street (oxford). Hotel fairly priced and offered awesome breakfast. It also has free wi fi.

10/10 Excellent

Agnelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable value for money. Great breakfast.
Stay was very relaxing. The accommodation was superb value for the money. Very professionally maintained with very welcoming and helpful staff and owner. Breakfast was great. Parking was convenient. Comfortable bed, good air conditioning, clean bathroom and ambience around the room. The guesthouse even accommodated a last minute change in our plans with a refund which was amazing. Customer comes first here. Will recommend to other travelers. Will visit again. Minor observation: The bathroom for room 20 that we stayed in was missing fittings for hanging clothes and tray for soap etc.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Our stay was excellent. There was a problem with the door into the bathroom - it couldn't open fully. Apart from that, we had a very nice stay.

8/10 Good

Ngawetu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ntshadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hidden gem
Proximity to highway and major mall

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very clean rooms, but other areas not
The room was very neat and clean and all facilities were great as far as the room was concerned, however, there were children playing in reception which does not create a good impression as a business venue and two families were placed next to us with their children running up and down the passages, banging their doors, screeching and causing chaos. I called reception to complain but it did not stop until after 11h30 and then then started again at 6 am the next morning. It could be an amazing venue, but needs to be run more professionally. The breakfast was excellent and great value for money. I believe that the owners should address the management issues as it could be an excellent venue if operated correctly. It did rain, so we understand the water and dirty carpets, but it had stopped for two days prior to our arrival, so, the water could have been swept off the staircase and the carpets could have been cleaned during this time. Just a matter of lack of professional management I believe, otherwise a good venue.

10/10 Excellent

felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
great place to stay. will definitely recommend it to my friends and family.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not up to scratch(paint coming off & the floor not properly cleaned).The shower head needs to be changed as it produces not enough water.Not a 4 star in my view.

6/10 Okay

Verified traveller

10/10 Excellent

Betty, East London South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a Smile
I arrived and was mmediately welcomed with smiles and helpful staff... i was taken on a tour of the premises... lovely artwork... environment was warm and inviting Beautiful room, quiet, clean, bed looked very comfy, friendly staff and a feeling of safety My stay has been extended and in a change of room.... I will add another review at the end of my stay...

10/10 Excellent

Veronica Nomatamsanqa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very easy to find and neat and clean
It was very amazing, their friendliness and flexibility, that's the place we will always choose to stay in

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a safe and enjoyable stay. Indeed the breakfast was outstanding. Thank you very much.

6/10 Okay

Chantell, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, lots lacking.
The staff were helpful and friendly and the property is beautiful, but there were some major issues with the room: No dustbin, no bed lamps, heater only blew freezing air, not enough blankets in room, not enough towels in room for two people, no mirror in bathroom, not enough light in vanity area to do hair and make-up, not enough coffee/tea/water in room for two people, no telephone in room, curtains didn't close properly, bathroom windows couldn't close, shower head not spraying sufficient water.

8/10 Good

Bonke, East London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Stay
Romantic

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lombuso, Kirkwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the best ever. I loved the receptionist she was very friendly and helpful.

6/10 Okay

MOHAMED, CAPE TOWN

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT REAL VALUE FOR YOUR MONEY
ROOM WAS FAIRLY SMALL.CARPETS WERE VERY SMELLY.BED WAS EXTREMELY SOFT.TOILET WATER WAS CONTINUOUSLY RUNNING.LOTS OF LIGHT CAME INTO ROOM AS THERE WERE NO CURTAINS ON WINDOWS

10/10 Excellent

Matt, Rustenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A splendid get away
Very cozy and comfortable

8/10 Good

David, Florida

Liked: Cleanliness, staff & service, room comfort
A1 Boutique B&B
Stayed in the smallest room of the B&B, was pleasant and enjoyable. Would stay again at the Park Place but would definitely stay in one of the larger rooms, They looked luxurious looking in when a door was open. Dinner was delicious. Only a buffet was offered but the food changed each day. The staff very professional, helpful and friendly.

10/10 Excellent

David, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An attractive hotel with great service.
Park Place was a lovely stop for us. The staff was so friendly, the room was small but comfy and the breakfast buffet had a good selection of hot and cold items.

10/10 Excellent

J. S, Sunnydale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short-one night. Very well appointed rooms-quality all round. Great breakfast and friendly staff. Will visit again.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!! Clean and comfy
I highly recommend this place! Clean, comfortable room with aircon. Super nice and friendly staff. Very good breakfast. All in all a very pleasant stay!

10/10 Excellent

Sibongiseni, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Lovely hotel. Breakfast was also good. Great value for money. One of the best I'very seen around EL. Would definitely recommend it.

8/10 Good

Tamsin, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pretty layout.Kind management.
I was visiting an unwell relative.I stayed 6 nights.the Manager Cristal and part owner Lizelle gave me rides for 2 of those days when I didn't have access to a car.Way beyond the call of duty.
Courtyard
Koi fish
Restaurant

6/10 Okay

Donna, Calgary

Liked: Cleanliness, staff & service
Disliked: Room comfort
Review of smaller room
Avoid room 4 until they put blackout blinds on the windows. No bedside light. Evening buffet was good at 150 R but veggies were too cool. Great breakfast buffet. Good safe parking.
Response from Lizelle on 16 Jan 2016
Dear Donna, Thank you for your review on Expedia. We have subsequent to your visit enquired about putting a block out blind. Apologies about the bedside light, it is supposed to have one, so we apologize for the oversight on our part. Kind regards and thanks Lizelle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Carel, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Was in East London for two days, enjoyed the stay. Thank you.

6/10 Okay

Verified traveller

good value for money thanks

8/10 Good

CT, Cape Towm

Liked: Property conditions & facilities, room comfort
Was Great thank you

10/10 Excellent

Lindsay

Liked: Staff & service, property conditions & facilities, room comfort
carpet wasnt clean enough
it was awesome and excellent hospitality