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"front desk staff are rude. food came out cold and far to many kids messy in it, u supervised. dogs barking in room 2 door down. pool area beyond loud n noisy. "

"This was my second stay and it was not as good as the first. This time, my shower was dirty, the shower shelf literally fell off the wall, the room A/C was not powerful enough (I like it cold to sleep), and somehow this room's bed was not as comfortable as my first stay's room. I'm chalking it up to a bad day and I will be back most likely."

"We didn't know a out a deposit, when do we get our money back"

"We had a non functioning hot water handle in the bathroom. The engineer couldn’t budge it without a wrench! So we didn’t have use of that but the hotel was trying to be accommodating except they couldn’t give a discount or comp because we booked through a 3rd party! If only I knew! I won’t be using hotel.com because there’s very little that could be done except through them and there wasn’t an easy way to get in touch with them so it probably went unreported! Don’t want to say never again but this has soured us on using any other or this, 3rd party service."

"Excellent customer service. Everyone was so friendly and helpful. The place is beautiful and so clean!! Would love to stay here again!"

"Ncr"

"Casino was not lively but better than the stay, the room had no windows and they didn't give me the option of choosing a room with or without window, bed was comfortable though. No restaurants like advertised only eateries which all did not open until Friday. Location was NOT convenient"

"Needs updating"

"The first room they gave us was occupied. Room had clothes on the floor bed not made Breakfast was to start at 6:30 when we left at 7 still no breakfast. Front desk person not very friendly"