Eagle Beach Holidays from AU$2,012

The outside of the property was beautiful. The rooms needs a lot of updating

Overall the stay was great and we will be definitely returning. Housekeeping needs some improvement, example didn’t have towels on several days.

Staff at the lobby wasn’t the friendliest and few things that I needed help on resolving never bothered to help me

The staff were very friendly and helpful. The cleanliness was outstanding and the food was amazing. Planning another trip to go back in December

There were several issues with my stay that went completely unresolved, and it seemed the staff did not even try or care. 1) I made reservations a month out on Expedia, I specifically booked a studio suite with a beach view, but got a pool view. I called the front desk and was told; "Beach view? Here? Not here, no." I know that's not true, I saw the beach-view suites. 2) The patio doors were stuck shut, the latch did not work, I reported this 3 times. I was there for 3 days and had no access to the patio. 3) The ceiling fan did not work. I reported this on day 2 after trying to use it the night before. 4) The room had not been cleaned, I could swipe a trail in the dirt with my finger. 4) Water leaked from the shower, I had to put multiple towels on the floor to keep it from getting wet & slippery. (I did slip once but did not fall or get hurt, luckily) 5) Went to the front desk at 8pm on Sat to request a taxi, the front desk was closed! Same thing on Sun night. I would've gladly called my own taxis but was told on 2 occasions that I had to request taxis from the front desk, they would not give me a number for a taxi company. At check-out I raised all these issues, I was told "the manager is in a meeting", was given a card and told to call back, I called and wrote an email, I never got any response. This was a bad experience. I would not reccomend Divi Dutch.