Two Bedroom Sea View Apartment with Balcony | View from room
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Reviews of Durban Spa

3 out of 5
Durban Spa
57 Oliver Tambo Parade, Durban, KwaZulu-Natal

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

6.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Itumeleng Justice

Disliked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021
Response from Durban Spa on 13 Jan 2022
Hi Itumelanng, We regret that you gave us such a low scoring, we would have loved a detailed review, of your experience, so we can look into rectifying our shortfalls.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Terrible bad experience,won't recommend the resort
I had a terrible experience It was the first time I wanted to try out the resort, but I was not welcomed from the time I entered. I was not greeted, but was sent around to fill out forms, after standing in the queue to check in. I requested a room with availability at a high floor, but was told they cannot help me without even checking the system for availability. When I called to request a booking for the jacuzzi, I was told its booked out and I had to call at 7 in the morning. I was not offered a porter to assist with my luggage and had to take it myself. I was treated like this by a white lady, and I tolerated it. But when I came down reception by the evening after change of shift, there was an African lady, she was very accommodating, extremely helpful, she immediately offered me a room on the 13 floor which was available. She told me she'll let me know if there's any cancellation for the jacuzzi since I was only staying there for one night. She also gave me a booking for the first available time slot for the next day for the jaccuzi and allowed us to use the facility even after we checked out. She apologised for our bad experience, and definitely deserves some form of remuneration and acknowledgement.
Stayed 1 night in Oct 2021
Response from Durban Spa on 10 Nov 2021
Dear Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We will discuss this with Management and our front desk team as this is not reflective of the experience we strive to create for our guests. We’ll do better in the future. Regards.

10/10 Excellent

Busi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my sister we had a fabulous time we were there to celebrate our birthdays which was on the 27 and 28 the staff was very helpful and friendly
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Sindiswa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suggestion
I had a great time, staff so friendly but at the bathroom can you please provide enough toiletries like soap , I know it's self catering but like all other self catering hotels they provide soap , shower gel and body lotion .we had only 1 soap for 3 of us and we did not provide as we use to have in other hotels.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DBN Spa review
Awesome convenient except for weather
Stayed 4 nights in Nov 2018

8/10 Good

Mpho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018