Apartments in Duncans

"Not one single hotel employee knew the wifi password. It was awful! How do the employees who work there everyday not know that answer? Very bad. Perhaps I have been spoiled at other all-inclusive resorts but this place didn’t have good seafood options! Really it lacked variety from breakfast to lunch and lunch to dinner. I paid $300 to upgrade our room and it didn’t feel that fancy! My family is from Jamaica and while we were there visiting one of my family members got into an accident as they were bringing us back to thee resort after dinner in Montego Bay… the car was drivable but it was late at night…I wanted my aunt to be comfortable. So I got her a room at the same hotel. I checked her in around 1130pm Monday and checked out was Tuesday 11am. They charged me $576 for that room. The closest hotel was Riu and it was too far to drive. I know they swindled me bad. The room was not worth $576. I have another trip booked for my daughter’s 30th birthday at this hotel in July!!! I wish I could cancel it! I think you can get a better hotel for the money! I know you can. My family and I also had plans to visit in November for Thanksgiving booking 12 rooms total; I axed those plans the moment I checked out and we’ve now chosen a different hotel! The food and the employees lack of knowledge and the remote proximity to other cities makes this resort a 3 star max for me! If you are thinking about booking this hotel I would encourage you to explore options 1st"

"I had a great time All the staff is great 100 %recommend this hotel"

"Everyone was beautiful and the staff was super helpful and friendly."

"Check in process very unorganized with long lines. Room not ready at the 3pm check in time. Room shower needs a deep clean. Grout is black and brown. Beds are very firm. Bathrooms by pool area are not clean. No waiting staff in beach area or pool area. Resort lacked entertainment ands short staffed. Cat infested resort, cats on furniture In the common spaces. No alcohol being served before 10am and most bars close by 10 pm. Spa has ceilings falling down and holes in ceilings in the water areas. The manager refused to come to room to see the conditions of the bathroom. Sent a video that I will upload here and he noted “he doesn’t see anything wrong”. Definitely not a 5 star hotel!!! Only can get premium alcohol off you book privilege, which was falsely advertised. Food was just ok, Jamaican food was the best at the jerk hut and red snapper. A few good staff that we interacted with: Shameka from housekeeping, Ashdaine, Chevonne from check in, Courtney from bag services, Rocqel from Red Snapper"

"This was a perfect selection for our first trip to Jamaica. Beautiful infinity pool over looking the beach which you also have access to swim and snorkel. Restaurants available did not disappoint with variety of foods to offer. We were able to try all the local cuisine at the hotel "

"i loved everything about our stay, 10/10 service and amenities!"

"Great setting and view. Rooms and facility old but relatively clean. Breakfast was great but dinner was pretty bad. Would definitely return but not eat dinner on site. "

"The staff were immaculate especially Cora that was at the front desk. Great ambassador and asset to your team. There wasn’t anything I disliked. Customer service A+"

"The staff was excellent, made us feel welcomed and always checking in on us to see if we're ok. Shout out to the front desk for upgrading my room so that I didn't have to share bed with my mom. Shout out to the kitchen/dining staff also for making my mom's birthday special ❤️ "