Thank you for your review, Jason. The staff at the RED ROOF INN & SUITES DUNCAN and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Luis, Thank you for your review and your scoring regarding your stay at the RED ROOF INN & SUITES DUNCAN. We are happy to hear you liked our friendly staff. Our apologies for the uncleanliness you indicated. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Belinda,It’s great to see we have been scored an 8/10 following your recent stay with us at the RED ROOF INN & SUITES DUNCAN. It’s an absolute joy reading you liked the cleanliness of your room and our very polite staff. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Vertis. The staff and I at the Red Roof Inn & Suites Duncan appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Kevin, Thank you for taking the time to tell us details about your experience at the Red Roof Inn & Suites Duncan. The situation you described regarding your interaction with our staff is truly regrettable. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Duncan and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Raul. Our team at the Red Roof Inn & Suites Duncan appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Hello Danielle, We are disappointed to hear your recent stay at the Red Roof Inn & Suites Duncan did not meet your full expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Mikhail, for writing to us about your recent stay at the Red Roof Inn & Suites Duncan. We appreciate your positive comments about our very helpful and friendly staff. On the other hand, we're truly disappointed to learn about the uncleanliness you encountered, the broken glass on the bathroom floor as well as the upkeep of our property. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Duncan and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We are pleased to read that you found our staff to be amazing. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Pamela, for being our guest at the Red Roof Inn & Suites Duncan. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Julio, for telling us about your stay at the Red Roof Inn & Suites Duncan. I am glad that you were please with the cleanliness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Ketsia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DUNCAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DUNCAN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Natasha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DUNCAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Kelvin. The staff and I at the Red Roof Inn & Suites Duncan appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, GabrielleRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for your review following your stay at Red Roof Inn & Suites Duncan. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the filthy sheets, the stained walls and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Raul, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Duncan and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

Hello Shon,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DUNCAN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,LintonRed Roof ManagementRediResponse Specialist

Hello Panechay, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DUNCAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Alejandro, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Duncan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Zhenggeng,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DUNCAN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unfriendly staff. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Milad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DUNCAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking your time to leave us a review. We hope to have the chance in the future to serve you again.

Evon, thank you for taking the time to leave us a review. Both positive and negative feedback are greatly appreciated. Feedback is a tool we greatly value to help improve our team. I will be sure to get this feedback to our team so we can take action to make your future stays with us much better. I greatly apologize for the inconvenience you experienced staying with us.

Thank you for your feedback. I greatly apologize for any inconveniences you may have experienced during your stay. If at all possible, would you be able to reach out to the hotel directly so I could get a little more detail about your stay? With the review being anonymous it is difficult to pinpoint everyone that you had an interaction with during your stay. If possible, however I understand if not. Positive and negative feedback are greatly appreciated to improve our staff. Thank you for taking the time to leave your feedback.

Thank you for your review, Michael! I hope you enjoyed your stay with us. We look forward to being able to serve you again in the future!

Thank you for your feedback, Walter! All feedback both good and bad are tools used to improve our staff. I greatly apologize that the first room was not of acceptable cleanliness! I am glad the second room was more acceptable. I hope you will give us another chance in the future to better serve you!

Jodi, thank you for taking the time to leave us a review. We are so grateful to have you as a return guest during the softball seasons! My most sincere apologies that this time was not as pleasant as the others! Guest feedback is always appreciated and used as a tool to help our staff improve. I am so sorry about the cleanliness of the room during your visit! I hope you will give us another chance in the future to better serve you!

Tracy, thank you for your feedback. All feedback weather good or bad is always appreciated! I greatly apologize that you were not satisfied with the overall cleanliness of your room. All feedback from our valued guest is always being used to improve our team! Hopefully if given the chance in the future we will be able to better serve you!

Alvin, thank you for your honest feedback! I am glad you were satisfied with your room as well as our staff.

Gerald, thank you for taking the time the leave us a review! I am so glad you were satisfied with your room and our staff.

Thank you, Linda for your feedback!

Thank you for your feedback, Brett. I apologize for the inconveniences you experienced during your stay with us. Our coffee makers in the room do not use pots for the coffee. The cups provided in the room go underneath the coffee maker like a Keurig. Short staffing is not an excuse for the cleanliness of your room being less than satisfactory and I apologize for that. However, if given the opportunity in the future to serve you please notify our front desk of any cleanliness issues so we can change your room. Both good and bad feedback are greatly appreciated to help improve our team. Thank you for taking the time to leave us a review!

Dear Frederic, Thank you for taking the time to leave us a review! We are so happy that your experience was great! I will let our team know about your positive review. Thank you for staying with us and we look forward to serving you in the future!

Dear Chi-Ho, Thank you for taking the time to leave us a review! We are glad we met your expectations and provided what you needed for your stay.

Dear Michael, Thank you for taking the time to leave a review. We are so glad that you enjoyed your stay with us! We hope to see you in the future. Thank you!