Superior Room, 1 King Bed, Non Smoking

Reviews of Red Roof Inn Dumfries - Quantico

2 out of 5
Red Roof Inn Dumfries - Quantico
17113 Dumfries Road, Dumfries, VA

Reviews

6.6
Rating 10 - Excellent. 149 out of 618 reviews" "
Rating 8 - Good. 174 out of 618 reviews" "
Rating 6 - Okay. 108 out of 618 reviews" "
Rating 4 - Poor. 77 out of 618 reviews" "
Rating 2 - Terrible. 110 out of 618 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Olalekan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and in safe neighborhood
Stayed 2 nights in May 2024
Response from Carla RediResponse Specialist on 17 May 2024
Dear Olalekan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dumfries - Quantico. We are delighted to read that you were pleased with our hotel as you mentioned how neat and safe our neighborhood is. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 12 May 2024
Dear Rochelle, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DUMFRIES – QUANTICO. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 3 May 2024
Hi Trent,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the Red Roof Inn Dumfries - Quantico. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing it wasn't shampoo. In the bathroom.
Stayed 2 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 1 May 2024
Hello Jose,You've indicated that most of your stay at our Red Roof Inn Dumfries - Quantico met your expectations, however, you indicated that you were inconvenienced by there being no shampoo in the room. This is regrettable to see. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities
Close to cracker bsrrel
Stayed 8 nights in Apr 2024
Response from Xao RediResponse Specialist on 27 Apr 2024
Hi Denise,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Dumfries - Quantico with us. It was so rewarding to see that we earned your 4/5 score with our close proximity to Cracker Barrel. Red Roof strives to provide guests with a great experience, so seeing our efforts reflected in your rating was especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 24 Apr 2024
Hello Luis, Thank you for taking a moment to complete our survey. At the Red Roof Inn Dumfries - Quantico we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Eli

Disliked: Property conditions & facilities
Ff
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on 23 Apr 2024
Dear Eli,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DUMFRIES – QUANTICO and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Good service keep it up
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 22 Apr 2024
Hi Justin,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Dumfries - Quantico with us. It was so rewarding to see that we earned your perfect score with our good service. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s newly renovated. Dogs are allowed. It’s pleasant and quiet and clean and safe.
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on 13 Apr 2024
Dear Amy,Thank you for your review following your stay at Red Roof Inn Dumfries - Quantico. I am happy that our newly renovated hotel provided you with a good stay. Your appreciation of our cleanliness, safety and the other highlights are valued by us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and the location
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 8 Apr 2024
Dear Justin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dumfries - Quantico. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I'm thrilled to read that you were pleased with the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

Jackeline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on 18 Mar 2024
Hello Jackeline, Thank you for taking a moment to complete our survey. At the Red Roof Inn Dumfries - Quantico we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Adrian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting in and out of the property is strange but I got over that. What I didn’t get over was the disastrous room. It was really dirty. Their housekeeper poured bleach all over the bathroom to give off the impression it got cleaned but it wasn’t clean. The counter was dirty with stuff stuck to it. The towels were dirty and had stains and nappy hairs stuck to them. Things were broken in the room including the TV that had no picture anymore. It had a weird smell. First I was given a key to a room that hadn’t been cleaned yet. The housekeeper doesn’t speak a word of English. Probably a very bad idea because she couldn’t answer our questions and she was frustrated I didn’t speak Spanish like that’s my fault. Had to drag all my things downstairs to change rooms. Dogs barked and l kids were yelling in the hall. People were smoking weed outside their rooms and all the smoke blew into our room. My friend made a joke that the only thing clean in the room they trusted was the unopened package of tissues in the bathroom. It was getting late and we were tired so we just made do otherwise I would’ve left.
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 15 Mar 2024
Dear Adrian,We are sorry to hear your recent experience at the RED ROOF INN DUMFRIES – QUANTICO did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations during your recent visit. Please accept for humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Emmanuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bang for the buck. Clean and Cheap.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 7 Mar 2024
Hello Emmanuel, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dumfries - Quantico. I'm thrilled to read that you were pleased with the cleanliness of the room and the value to price ratio met your expectations, prompting your 4/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Terry

Travelled with pets, Travelled with partner
Noisy neighbours. Don’t set my expectations high. For the price it met them.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 6 Mar 2024
Hello Terry, Thank you for taking the time to complete our guest survey from your recent stay at our hotel Red Roof Inn Dumfries - Quantico. We apologize if your visit did not meet your expectations and the possible noise disturbance you mentioned you encountered, prompting your 2/5 rating. It is important to know that we value your feedback and your comments will be shared with our Red Roof management team for further review, as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Deidra

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was soo much going on. People music so loud. Them being in the hallway yelling talking loud by my door .dont think I’ll ever go there again . And don’t get me started on the HAIR ON THE WASH CLOTHS
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 4 Mar 2024
Dear Deidra,Thank you for taking the time to tell us about your experience at the RED ROOF INN DUMFRIES – QUANTICO. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance caused by the music and the lack of cleanliness of the washcloth. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

10/10 Excellent

Andre

Great
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 19 Feb 2024
Hello Andre, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Dumfries - Quantico. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 score. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and our Red Roof staff look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Elijah

Liked: Cleanliness
You request late check out, they only give you 30 minutes. The property was EMPTY. You could hear a pin drop. They could’ve at least gave an hour.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 8 Feb 2024
Dear Elijah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dumfries - Quantico. We are disappointed to see your 3/5 score and to know that this is the impression you left with of our hotel, as you indicated that your request for late check out was too short. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

8/10 Good

Mervin

Stayed 1 night in Jan 2024
Response from Manager on 29 Mar 2024
Thank you for taking time to provide us with your feedback. We assure you that we will provide you, with the best stay experience during your next stay. Looking forward seeing you again.

2/10 Terrible

Gilbert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, towels used and bad odor on the room.
Stayed 4 nights in Dec 2023
Response from Sharma RediResponse Specialist on 27 Dec 2023
Thank you for taking a moment to leave a review, Gilbert. The staff and I at the RED ROOF INN DUMFRIES – QUANTICO were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of your room and the towels, and the foul odor hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area. Very truly yours, Red Roof Management

4/10 Poor

Howard

The water in the bathroom was murky and suitable for taking a shower or bathing.
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 25 Nov 2023
Dear Howard,Thank you for telling us about your recent visit to RED ROOF INN DUMFRIES – QUANTICO. We are truly disheartened to read you had a less than desirable experience due to the water condition mentioned in your review. I am grateful for the feedback you provided so we are able to continually improve our hotel.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor staff
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 25 Nov 2023
Dear William,Thank you for telling us about your recent visit to RED ROOF INN DUMFRIES – QUANTICO. We are sorry you had a less than satisfactory experience due to your staff encounter described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Towels were stained. Looked like blood spots on the shower curtain. Fake eyelashes stuck to the floor. Stains on the bed. Disgusting, thank god we just needed a quick nights sleep.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 19 Nov 2023
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN DUMFRIES – QUANTICO. We are sorry you had a less than satisfactory experience due the possible stained towels, the condition of the bed and the other downsides listed. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Tashon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were nice people and my car battery died and this guy who worked there help me.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 14 Nov 2023
Hi Tashon,Thank you for sharing your thoughts regarding your recent visit to RED ROOF INN DUMFRIES – QUANTICO. I was happy to read that our nice staff met your expectations. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Brandon

Liked: Staff & service, property conditions & facilities
Will come again
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 13 Nov 2023
Dear Brandon,Thank you for telling us about your recent visit to RED ROOF INN DUMFRIES – QUANTICO. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Once more, thank you for posting your review. Our team at Red Roof look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Polite friendly staff. Room was clean.
Stayed 4 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 30 Oct 2023
Thanks for sharing your feedback with us, Steven. The staff at our Red Roof Inn Dumfries - Quantico was elated to see that we earned your 4/5 score. You mentioned some highlights, such as our polite and friendly staff, along with our clean rooms, which were pleasing to read. On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Roy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on 21 Oct 2023
Hello Roy,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Dumfries - Quantico. I'm disappointed to see that your stay was less than ideal that prompted a 1/5 score. In the future, please consider adding more detailed comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

8/10 Good

Musa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 7 Oct 2023
Hello Musa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DUMFRIES – QUANTICO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Kim

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Called to find out the exit number off Hwy 95. They did not know how to give any directions to the location. Check-In was horrible. The man at the front desk was rude and confrontational. The room had not been properly cleaned. The bathroom still had evidence from the last person that stayed. Dirty towels under the sink and hair in the bathtub.
Stayed 1 night in Sep 2023
Response from Manager on 2 Oct 2023
Hello Kim,I sincerely apologies, for the inconvenience you faced during your stay. The bathroom issues will be brought to the attention of the housekeeping manager. That's not as per our normal standards of cleanliness. It would have been easier for us to check if you had mentioned the room no. and the check in date. Thank you for bringing that to our notice.

10/10 Excellent

katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and clean room
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 15 Sept 2023
Dear Katherine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DUMFRIES – QUANTICO. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were clean but smelled of smoke. Staff was really friendly. Hotel is a bit hidden behind the Motel 6 and directly behind a Cracker Barrel. No breakfast, but this is expected for the RedRoof Inn chain. Great place for a night stay while on the road.
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 30 Aug 2023
Hi Monica,Thank you for your response and I am happy that you found our rooms to be clean and our staff to be friendly. You indicated the room smelled of smoke and there was no breakfast. I apologize for the impact this had on your experience with us. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Dumfries - Quantico. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Jayesh

Travelled with family
Liked: Cleanliness, staff & service
Average Economy hotel.
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 22 Aug 2023
Hello Jayesh, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DUMFRIES – QUANTICO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your description of the amenities of this property are inaccurate and simply wrong!!!!! No fitness center. No business center. The pictures are a joke cause this property is not that!!! I cannot believe you sell rooms here. I should get a refund!!!!
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on 14 Aug 2023
Hello Nicole,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dumfries – Quantico. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the listed amenities and the rooms. Feedback from our guests is always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Johnny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash
Stayed 2 nights in Aug 2023
Response from Chirell Rediresponse Specialist on 9 Aug 2023
Dear Angelina,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dumfries – Quantico. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding your stay not meeting your expectation. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

8/10 Good

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Sharma RediResponse Specialist on 1 Aug 2023
Hello Charles,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DUMFRIES - QUANTICO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

8/10 Good

Charmaine

Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on 1 Aug 2023
Hello Charmaine,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DUMFRIES - QUANTICO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

6/10 Okay

Marta

Travelled with family and small children
Liked: Staff & service
Staff was friendly and check in process was fast and efficient. Cons: Not the cleanest. Bathroom floor could have been cleaner, some pubic hair on toilet. It’s okay. Does the job for 1 night.
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Thank you for your time and efforts to provide us with the feedback. I sincerely apologize for the cleanliness of bathroom, which was not as per our normal standards. Thank you for your understanding and hope you will give us another chance to prove ourselves. Looking forward to seeing you again.

6/10 Okay

Pamela

Stayed 4 nights in Jun 2023
Response from Oshane RediResponse Specialist on 26 June 2023
Hello Pamela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DUMFRIES – QUANTICO and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Heathyr

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 19 June 2023
We are sorry to hear that we did not meet your expectations. If you had informed the front desk, about any inconvenience, they would have tried to help you out. We appreciate your business and the feedback. It helps us to improve our services.Thank you

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
The price for the night
Stayed 1 night in Jun 2023
Response from Manager on 18 June 2023
Dear Guest,Thank you for taking time to provide us with such nice feedback. We are glad you had a comfortable stay. Looking forward to seeing you again.Thank you once again.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect area for my dog, thanks
Stayed 1 night in Jun 2023
Response from Manager on 13 June 2023
Thank you for choosing to stay with us and leaving us a nice review. We're glad that we met your expectations, and we look forward to serving you again.Thank you once again.

10/10 Excellent

Haider, Norman

Stayed 1 night in Jun 2023
Response from Nishaye RediResponse Specialist on 3 July 2023
Hello Haider,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dumfries – Quantico and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRediResponse Specialist

4/10 Poor

carroll

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
There was mold on the walls. This was not safe for my child to stay. We checked out and had to drive home
Stayed 1 night in Jun 2023
Response from Kamaria RediResponse Specialist on 6 June 2023
Dear Carroll,Thank you for taking the time to tell us about your experience at the RED ROOF INN DUMFRIES – QUANTICO. I am sorry that your experience did not meet your expectations due to the possible mold you described. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

2/10 Terrible

TARA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was mold going in the cocking between the air conditioner and the wall. We did not stay!

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk person ignored us while sitting behind desk for about 5 minutes at check in. No ice machine or vending machine in sight. Unsavory characters loitering around parking lot
Stayed 1 night in May 2023
Response from Chevanese RediResponse Specialist on 4 May 2023
Dear Micheal,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dumfries – Quantico. I sincerely apologize that your stay didn't meet your expectations. The situation you described regarding your check-in process is truly regrettable. You also indicated that there were no ice machine or vending machine in sight and unsavory characters loitering around parking lot, which hindered your stay. We will take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely, Chevanese RediResponse Specialist

2/10 Terrible

audrey

Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on 25 May 2023
Dear Audrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dumfries – Quantico and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,LintonRediresponse Specialist

2/10 Terrible

Rigoberto

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s disgusting rooms smell horrible we were not able to sleep because of the smell. asked for non smoking but didn’t work. stay away from it
Stayed 1 night in Apr 2023
Response from Manager on 4 May 2023
We are sorry to hear that your stay was not comfortable. I wish you had informed the front desk and he would have tried to help you out with your inconvenience. We appreciate your feedback; it helps us improve our services. We would be more than happy to provide you with a great stay if you can give us another chance.

4/10 Poor

Lurlita

Disliked: Cleanliness, staff & service, property conditions & facilities
The second floor private balcony is great and convenient for getting fresh air. The room has not been cleaned, the trash was dumped the floor swept but that's it. I pulled back the covers and apparently the bed was made but sheets weren't changed. The housekeeper was across the hall so i asked her for clean sheets. She had to go get some, she was cleaning the room across the hall but didn't have any sheets on her cart - neither clean nor dirty. I had to change my own sheets. Fortunately, i keep a couple of blankets in my car for traveling so i used one to lay on and the other for a pillow.
Stayed 4 nights in Apr 2023
Response from Chevanese RediResponse Specialist on 3 May 2023
Dear Lurlita,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dumfries – Quantico. I am glad you were pleased with the room's private balcony. However, I sincerely apologize that your stay didn't meet your expectations. Please accept our sincerest apologies for the poor housekeeping services you described, the unclean room, along with the other concerns highlighted in your feedback, which hindered your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Chevanese RediResponse Specialist

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property in my opinion is the best place for the price in the Dumfries area
Stayed 1 night in Apr 2023
Response from Toni-Ann RediResponse Specialist on 1 May 2023
It is so rewarding to read that you had a great stay with us, David. Thank you for your comments. We’re happy to see that you loved the the pricing of our room and our location. I’m so glad we earned your 5/5 score. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn, David. We hope to see you again soon. Sincerely, Toni-Ann RediResponse Specialist

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very happy with the room. I didn't expect to get such a beautiful room for what I am paying. Everything is clean and fresh.The bed is very comfortable and the location is great. I am close to all the restaurants and shops. I am getting awesome service from Khalid the manager. He goes out of his way to assist you with anything you need. The entire staff is terrific.
Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on 21 Apr 2023
Dear Gary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DUMFRIES – QUANTICO. I am thrilled to read your comments regarding you found your room to be beautiful and you were happy, everything to be clean and fresh, bed to be very comfortable, location to be great and in close proximity to restaurants and shops, our staff Khalid to be awesome and accommodating, and our entire staff to be terrific prompting your 5/5 rating. I will make sure to share your comments with the rest of the team.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Silfredo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Raj on 7 Apr 2023
Thank you for choosing to stay with us. We are sorry that we could not stand up to your expectations. We will definitely take steps to make your stay comfortable next time.