Exterior
Check availability

Reviews of Candlewood Suites Dumfries - Quantico, an IHG Hotel

2.5 out of 5
Candlewood Suites Dumfries - Quantico, an IHG Hotel
16927 Old Stage Road, Dumfries, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 42 reviews" "
Rating 8 - Good. 5 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 4 out of 42 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ayomikun

Terrible experience, never going there or recommend anyone to. Very unprofessional staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Cathy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check - in/Stay
My stay was wonderful. Easy check in, friendly staff and room expectations were met.
Stayed 1 night in Nov 2023

2/10 Terrible

Kade

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LL on 24 Aug 2023
Thank you so much for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This is where you want to stay
The room at Candlewood Suites provided even more than we could have hoped. The beds were comfortable. The desk spacious. I was able to use the full size refrigerator and toaster to have a quick and easy breakfast before heading out. Will stay here again as the rate was very competitive compared with neighboring properties.
Stayed 1 night in Apr 2023
Response from LL on 3 May 2023
Thank you for the fantastic review. We hope to see you again soon. :-)

10/10 Excellent

John S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No commentt
Stayed 1 night in Apr 2023
Response from LL on 3 May 2023
Thank you so very much for the great score. We hope to see you again soon. :-)

8/10 Good

Michelle

Stayed 1 night in Apr 2023
Response from LL on 3 May 2023
Thank you so very much for the great score. We hope you enjoyed your stay and see you again soon.

10/10 Excellent

Brian, Stamford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel only 4 hours before checking as a convenient roadtrip overnight stopover. Hotel is immaculate. We were allocated a large studio - bed, desk, large shower room and mini kitchen area. Hotel is also pet friendly. Bed was very comfortable with beautiful linens. Main downside of this location is restaurants - vast majority are fast food outlets, but there is a nice Mexican walking distance from the hotel. Would absolutely stay there again - experience has inspired me to lookout for Candlewood suites for our next road trip.
Stayed 1 night in Feb 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2022

6/10 Okay

Stewart

Travelled with family
Liked: Staff & service
Parking at property was plain and only handicap parking at front entrance. In the room, found a dirty coffee cup in cabinet. My wife & I found heat to be inopt with the face of unit just hanging down. I chose to get this place to stay because of it's high rating.

10/10 Excellent

Carol, Secaucus

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night while visiting the Marine Museum. Chose this hotel as is pet friendly and reasonably priced. Room good size with efficiency kitchen plus green around grounds for dog walking. Friendly checkin by manager and morning complimentary bagels and 24x7 coffee. Highly recommend

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with my accomodations. Nice location off Rt 234 & I-95. I will be back!
Stayed 1 night in Nov 2022
Response from LL on 28 Nov 2022
Thank you so very much Have a great day!

10/10 Excellent

Pamela

Stayed 5 nights in Oct 2022

10/10 Excellent

Tim and Charmain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't clear what was available in the room for complementary breakfast. Other than that, the place was excellent
Stayed 1 night in Aug 2022
Response from Laura on 1 Sept 2022
Thank you so very much for the fantastic review... We truly appreciate it. We don't offer breakfast due to having kitchens and being more like an extended stay. :-)Thank you again we hope to see you again soon

10/10 Excellent

Alice

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. Lori, the manger, was super nice to me and my dog. Nice, clean room.
Stayed 3 nights in May 2022

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our visit at this HOTEL. CAN'T WAIT TO RETURN
Stayed 2 nights in Feb 2022

6/10 Okay

Danielle

Stayed 2 nights in Jan 2022

10/10 Excellent

Linda Gerrard

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice, clean pet friendly hotel. We had a 2 queen bed suite on the first floor at the end of the hall near the door. It was super convenient. The unit was clean and well equipped.
Stayed 6 nights in Dec 2021

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2021
Response from Laura on 16 Apr 2021
Thank you so very much for the fabulous review! We truly enjoyed having you with us and hope to see ya again soon! Have a wonderful summer. :-)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, but service...
The room was nice, however i booked a king room and they didn't have any when we checked in. So we stayed in a room with 2 queen beds. Then, when we went to check out the girls were just sitting in the back office. I had to call them to the front.
Stayed 1 night in Nov 2020

10/10 Excellent

Wendi, Raleigh North Carolina

Travelled with group
Liked: Cleanliness, amenities
It was quite, clean and everyone was friendly and I plan on returning
Stayed 2 nights in Jun 2020
Response from LL on 18 June 2020
Thank you so very much! We truly enjoyed having you as our guest. We hope to see you again soon! :-)

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from Laura on 9 June 2020
Thank you so very much for the great review! We truly enjoyed having you as our guest. We hope to see you again soon!

2/10 Terrible

Candlewood, Dumfries

Disliked: Cleanliness
The staff was very very rude to me and my family never again will me or family stay again never
Stayed 2 nights in May 2020
Response from LL on 9 June 2020
Thank you so very much for taking the time to review our property.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from LL on 9 June 2020
Thank you so very much for taking the time to review our property. We hope to see you again soon. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2020
Response from LL on 9 June 2020
Thank you so very much! We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
we didn't want to leave 🙂
Stayed 1 night in Apr 2020
Response from LL on 9 June 2020
Awe! We didn't want you to leave either! Thank you for the great review and we hope to see you again soon!

10/10 Excellent

paris

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from Laura on 28 Mar 2020
Thank you so much for the awesome review!!! We enjoyed having you and hope to see you again soon. 😊

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The room was excellent. Everything is in new condition. The shower was one of the best I’ve ever had at a hotel. Pool and hot tub were clean. Would stay here again.
Stayed 1 night in Mar 2020
Response from Laura Lee on 16 Mar 2020
Hi Gregory! Thank you so very much for the great review! We truly enjoyed having you all as our guests and hope to have you back again soon! This review made the staffs day so much brighter! Thank you again. Management and Team

10/10 Excellent

KMonroe, Northern VA

Travelled with partner
Liked: Cleanliness, amenities
The hotel is spotless, I’ve stayed more than once and every person working the front desk had great customer service!! Hot tub is amazing, and the rooms are beautiful. Very spacious and has a “home like” feel with the amenities provided. Hands down my favorite hotel in Prince William County, would never stay anywhere else!!
Stayed 1 night in Dec 2019
Response from Laura and team Candlewood on 19 Dec 2019
Wow!!! What an honor to receive such an amazing review! We absolutely enjoy having you with us and truly look forward to your return!! Thank you so much and we all hope you have a wonderful Christmas! :)

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Laura on 11 Dec 2019
Thank you so very much for the great review. We enjoyed having you as our guest and hope to see you again soon. Have a wonderful holiday season.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful sleep
We were tired after a long drive and this was a perfect stop to rest and refresh.
Stayed 1 night in Nov 2019
Response from Laura on 1 Dec 2019
We are so happy to be that much needed stop and truly enjoyed having you guys as our guest. 😀 come back and see us soon ... Have a safe trip

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from LLEE on 20 Nov 2019
Please contact the management to discuss why you only rated the hotel a 2 of 5. We'd like to address any issues you may have had. Our goal is to provide outstanding service. Thank you so much

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from LLee on 15 Nov 2019
Thank you for the great rating... We hope to see you again soon! Have a great weekend.

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Laura Lee on 13 Nov 2019
Thank you so very much for the wonderful rating! We hope to see you again soon! :)

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from L L on 9 Nov 2019
Thank you

10/10 Excellent

Marleyvi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and confortable Hotel . Service was good . The only thing I didn’t like was the breakfast was not included . The Hotel in general was very clean and pleasant
Stayed 2 nights in Sep 2019
Response from Laura on 23 Sept 2019
Thank you so very much for taking the time to comment about your stay. We truly loved having you as guests and hope to see you again in the future. I also understand the breakfast comment... unfortunately the Candlewood brand does not include breakfast because we have the kitchens and it allows us to be able to discount the rate. Thank you again and we hope you have a wonderful day. :)

8/10 Good

Katelynn

Liked: Cleanliness, property conditions & facilities, room comfort
Room was comfy and clean but it was apparent that staff was still new and learning the computer system it’ll get better with time but overall the stay was good just a few min drive to base with several good places near by
Stayed 2 nights in Aug 2019
Response from Laura Lee on 23 Sept 2019
Thank you so very much for taking the time to comment about your stay. You are so right about the staff being new... we literally just opened the property right before your stay and we all have come a long way since mid August. :) Thank you for your patience and we hope to see you again soon. Have a wonderful day.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The two rooms I ordered where not what I reserved. They expect 3 adults to sleep on 1 queen bed. I had to argue to get a fold out bed. Standard suite not close to what website description is. Expedia website said they had cribs available for infants and the don't. Unless I argued to get something close to what could accommodate my family staff was just sayin don't have any other room. Staff wasn't accommodating to help my situation unless I pushed the situation
Stayed 1 night in Aug 2019
Response from Laura Lee on 23 Sept 2019
Thank you for taking the time to comment regarding your stay. We have updated the pictures to reflect the standard room you booked so it doesn't look like our 1 bedroom suite which is priced at a higher rate. Thank you for bringing this to our attention and we hope you'll allow us the opportunity to serve you again in the future. Thank you again and I hope you have a wonderful day.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pleasure, extra clean, very polite people, comfortable bed and sofa, beautiful decor, will be back again
Stayed 1 night in Jul 2019

10/10 Excellent

Luciana

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Hotel perfeito, tudo excelente mesmo!! Somente a água do chuveiro que tem baixa pressão e poderia melhorar. O espaço do quarto é grande, mobiliários novos, parabéns para todos!
Stayed 4 nights in Apr 2022
Response from Laura on 5 May 2022
Muchas Gracias!! We enjoyed having you both! Hope you had a great trip back home! Laura