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Reviews of Country Inn & Suites by Radisson, Dubuque, IA

2.5 out of 5
Country Inn & Suites by Radisson, Dubuque, IA
1315 Associates Dr, Dubuque, IA

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 181 out of 1004 reviews" "
Rating 4 - Poor. 100 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, pool/spa and comfy beds were great!
Stayed 1 night in May 2024

10/10 Excellent

Annissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was late and it was comfortable
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Annissa,We are pleased to hear that you found comfort during your stay with us. Providing a relaxing experience is our priority for all guests. Feel free to contact our management team for any further feedback you may have.

10/10 Excellent

Shaun, Brule

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay!
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Shaun,We are delighted to hear that you enjoyed your stay with us. Our team values your feedback and hopes to welcome you back soon for another wonderful experience.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sherri and Nancy were amazing. They are both friendly and very helpful. The pool area is always clean and room and water temperatures are great..one thing though..please put a clock in pool area.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Susan,Thank you for sharing your positive experience with Sherri and Nancy, we're glad to hear they were so helpful during your stay. We appreciate your feedback regarding the pool area and will certainly take your suggestion into consideration for future improvements.

4/10 Poor

Travis

Staff was rude and preoccupied and the drive was unplugged and nast smelling. Key card to get in the room didn’t Work.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Travis,We apologize for the inconvenience you experienced during your stay. We take all feedback seriously and will address these issues with our team. Your comments will help us improve our services for future guests.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Shirley,We are thrilled to hear you had a satisfying stay with us. We hope to welcome you back soon for another enjoyable experience!

6/10 Okay

Rodney

Travelled with partner
Bed was comfortable but there was a strange smell as you enter the hotel and down the hallway.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Rodney, We appreciate your feedback on the comfortable bed and acknowledge your concerns regarding the smell in certain areas. Our team is committed to ensuring a pleasant stay for all guests and will look into this matter further to maintain a high standard of service.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again. I didn’t even have scrambled eggs for breakfast. Staff was ambivalent to needs of guests.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Robert, We regret to hear about your experience and apologize for any inconvenience. Your feedback is valuable to us, and we will address your concerns with our team for improvement. Thank you for bringing this to our attention.

4/10 Poor

Katharine

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn't like that there was no in-person check-in or check-out. Didn't like the $45 extra fee for small dog. Breakfast was biscuits and gravy--the biscuits were hard as rocks. The sausage was too salty. No eggs other than hard boiled. No potatoes.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Katharine, We appreciate your feedback and regret that our check-in process did not meet your expectations. We understand your concerns about the pet fee and dining options, and will pass along your comments to the relevant teams for review. Your input on the breakfast items will be utilized for future improvements to our offerings.

8/10 Good

Shane

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Shane,We're delighted to hear you found our hotel to be clean and to your liking. Your feedback is greatly appreciated. Thank you for taking the time to share your experience with us.

10/10 Excellent

Lukas, Woodbury

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Lukas,We are delighted to hear that our staff left a positive impression on you during your stay. Your kind words will be shared with our team to inspire them to continue providing excellent service. Thank you for sharing your feedback!

10/10 Excellent

Margaret, Granger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Safe. Nice staff.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Margaret,We are pleased to hear that you found our bed comfortable, our hotel safe, and our staff nice during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any further comments or need assistance, please do not hesitate to contact us.

8/10 Good

Denise

Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Denise,We appreciate you choosing to stay with us and hope you had a wonderful time! Your satisfaction is our top priority, and we look forward to welcoming you back soon.

8/10 Good

annel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello annel, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. Your satisfaction is our top priority!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay excellent location
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello lisa,We are delighted to hear that you enjoyed your stay with us and found our location to be excellent. We strive to provide a positive experience for all our guests. Thank you for your feedback, and we hope to welcome you back in the future.

10/10 Excellent

Emalia

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Emalia,We're delighted to hear that you had a wonderful stay with us! Please don't hesitate to contact us directly if you have any further comments or suggestions. We look forward to welcoming you back soon!

10/10 Excellent

Quavasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Quavasha,We are delighted to hear that you had such a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services.

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked into a king, suite and the TV did not work. Staff member had to reboot the system, which was a little annoying considering it took roughly 25 minutes. This was the least of my concerns as when I crawled into bed with the TV on, I noticed dark spots all over the sheets. I turned down the lights to see, the sheets were all bloodied. I immediately ran to the bathroom and washed my legs. Apparently housekeeping made the bed with bloody sheets. When I informed the front desk, they apologized and gave me another king suite room. This room had the bathroom door closed for a reason as , the faucet in the bath tub shower area had a leak and was dripping constantly. These are things that could definitely be avoided. As for breakfast, it was subpar as for example, the waffle batter was sour and runny, and made horrible waffles. The juice dispenser did not work And the staff put out a gallon of generic orange juice. The coffee looked like tea and was not bold as described with a sign. Again, all of these details are easily remedied, but in my opinion, we’re not due to cost cutting if not, then, why?
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Sergio, We appreciate your feedback and are sorry to hear about the inconveniences you experienced during your stay. We will address the issues you mentioned with the relevant departments to prevent similar occurrences. Your comments help us to improve our services for future guests. Thank you for bringing these matters to our attention.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello James,We are overjoyed to hear that you had a pleasant stay with us! Should you have any additional feedback to share, please do not hesitate to contact us so we can continue to improve our services. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
There was a dirty sheet on the chair when we entered the room. Also had to re-load the key card twice to get in the room. There were a punch of kids in the hot tub jumping and splashing without any adult supervision.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Dear Guest, We regret to hear about your experience. We encourage guests to report any issues immediately so that they can be addressed promptly. Our team is always available to assist with key card concerns. Safety is a top priority, and we remind guests to respect our policies, including adult supervision in pool areas. Thank you for sharing your feedback.

10/10 Excellent

zhiyang

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello zhiyang,We are delighted to hear that you had a fantastic experience with us! We look forward to welcoming you back soon for another wonderful stay.

6/10 Okay

Joseph

Travelled with partner
We were going to swim Sunday morning door to pool was padlocked Room keys were turned off two hours before checkout time
Stayed 2 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Joseph, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the pool access and room key deactivation. Our team will investigate this matter to ensure it does not happen in the future. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
Room was clean, bed was comfortable, hallways were quiet, breakfast was ready before the advertised time. Good rate.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Kirstin,Thank you for sharing your positive experience at our hotel! We're delighted to hear that you found your room clean and comfortable, enjoyed a quiet stay, and appreciated our early breakfast service. We strive to provide a good rate and exceed expectations. We look forward to welcoming you back in the future!

6/10 Okay

Christina

Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Christina, We appreciate you taking the time to leave a review. Please feel free to reach out to us directly with any specific feedback you may have so that we can address any areas of concern. We value all guest experiences and strive to make improvements based on your input.

4/10 Poor

jerry

Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello jerry,We're sorry to hear that you rated your stay at our hotel a 4 out of 10. We would greatly appreciate it if you could reach out to us directly to share any specific feedback you have, so we can address the issues and improve our services. We value our guests' experiences and would like to make it right.

6/10 Okay

Larry, Fort Madison

Travelled with family
Liked: Cleanliness
There was a dense smell of curry cooking one evening.. Also, cans of pop froze in the mini fridge and exploded. Pool was nice. Room was older, but clean
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello Larry, Thank you for staying at our hotel and sharing your feedback. We appreciate your positive comments about our pool and the cleanliness of the room. We apologize for any inconvenience caused by the smell of curry and the issue with the mini fridge. We encourage guests to reach out to our management directly to address any concerns during their stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean updated rooms and facility. No ice makers working.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Kenneth, Thank you for your feedback regarding our clean and updated rooms and facility. We apologize for any inconvenience caused by the ice makers not working during your stay. We appreciate you bringing this to our attention and will address it with our team for improvement. We hope you were able to enjoy the other aspects of your stay and we look forward to welcoming you back in the future.

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Sean, Thank you for choosing our hotel and for your feedback about our great location. We're glad to hear that our location suited your needs. We hope you also had a comfortable stay and enjoyed your time here. Should you have any future concerns, please don't hesitate to reach out to us directly.

4/10 Poor

Natasha

Business traveller
Disliked: Cleanliness, property conditions & facilities
I thought I would splurge a little for a nicer room, but I was very disappointed. The room was not clean with dead flys in the window and hairs in the bathtub. The tv did not work.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Natasha, Thank you for your feedback on your recent stay at our hotel. We appreciate your concerns regarding the cleanliness of the room and the issues with the TV. We apologize for any inconvenience caused during your stay. We take your feedback seriously and will address these issues with the appropriate team members to ensure that this does not happen again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Dear Guest, We're sorry to hear that your stay with us wasn't up to your expectations. We value your feedback and would love to hear more about your experience. Please reach out to our hotel directly so we can address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to make it right.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Jeffrey,We are thrilled to hear that you had a perfect 10/10 experience during your stay at our hotel. It is always our goal to provide exceptional service and exceed our guests' expectations. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Comfy
Check in was very easy. The room was well-decorated and cozy. The arm chair was very comfy, as was the bed!
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Nancy, Thank you for taking the time to share your positive check-in experience and your feedback on the well-decorated and cozy room. We're delighted to hear that you found the armchair and bed to be comfortable during your stay! We appreciate your kind words and hope to welcome you back again soon.

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service
The carpet was wet by the window and heater. Someone left a window open during rain. The bath tub drained very slowly. When checking out I was going to tell the front desk person but every time I would go to front desk no one was there. I had to always call front desk. We were in a hurry to leave so I couldn’t wait.
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Naomi, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the wet carpet and slow draining bathtub. Our team will look into these issues to prevent them from reoccurring. We apologize for the inconvenience you faced when trying to reach our front desk staff. We will address this concern to ensure better availability and responsiveness in the future. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

DGSR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Good breakfast. Staff was cordial and hospitable.
Stayed 3 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello DGSR,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and had a pleasant experience with our staff. It was our pleasure to provide you with a comfortable and hospitable environment. We hope to welcome you back again in the future!

8/10 Good

Pramesh

Liked: Cleanliness, staff & service
Hot tub was not hot enough the first night. Little better the second night. Someone staying next door had a dog which was barking all the time.
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Pramesh,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the temperature of the hot tub and the noise from a neighboring guest's dog. We understand these issues disrupted your stay and we appreciate you bringing them to our attention. We will take your comments into consideration as we continue to improve our services.

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Michelle,We appreciate you choosing our hotel for your recent stay. If you have any feedback or suggestions that could help us improve, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Deb

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Deb, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello David,Thank you for choosing our hotel for your stay! Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick 1 night, no complaints
Response from Manager on 13 Dec 2023
Hello John,Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant and complaint-free stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, modern and convenient. The staff is friendly enough, but could improve. Nice pool
Stayed 3 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Kellie,We appreciate your feedback on our clean, modern, and convenient hotel. We're glad to hear that you enjoyed our pool. We value your comments regarding our staff and will take it into consideration for future improvements. Thank you for choosing our hotel for your stay.

6/10 Okay

Darcy

Travelled with partner
Disliked: Cleanliness
Expected a cleaner facility for the price
Stayed 1 night in Oct 2023
Response from Manager on 2 Dec 2023
Hello Darcy, Thank you for sharing your feedback. We apologize if the cleanliness of our facility fell short of your expectations. We strive to maintain a clean and comfortable environment for all our guests. Your comments will be shared with our housekeeping team for further improvement. We appreciate your business and hope to have the opportunity to serve you again in the future.

6/10 Okay

Patrick

Travelled with group
Liked: Staff & service
Pretty average stay
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Patrick,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay or pretty average. We appreciate the feedback and hope to host you again.

8/10 Good

Diana, Castle Rock

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The 1st staff I met was robotic, ridged, matter o facted. Very expensive dog fee!! $40 a day ×3. $30 a day more than the hotel we stayed the night prior, which was much nicer Disappointed that for a "suites " breakfast was very basic, lots of carbs! Scrambled eggs one time were offered. Tiny towels and no shampoo. They didn’t clean or bring more clean towels during our 3 night stay Yet, room was clean and bed comfy
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Diana,Thank you for sharing your feedback with us. We apologize if you felt that our staff was not as warm as expected. Regarding the dog fee, we understand your concern, but our rates are competitive within the industry. We apologize if the breakfast selection did not meet your expectations, as we strive to offer a variety of options for all guests. We appreciate your comments about the towels and amenities, and we will share them with our team for future improvements. However, we are glad to hear that your room was clean and that you found the bed comfortable. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Daisy

Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Daisy, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Charles,Thank you for taking the time to provide feedback on your recent stay. We appreciate your positive rating and are delighted to know that you had an exceptional experience with us. We strive to ensure that all our guests have a memorable stay and we are glad we exceeded your expectations. We hope to welcome you back in the future for another outstanding stay.

2/10 Terrible

ALLAN

Travelled with family
Disliked: Staff & service
would not let me check in
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello ALLAN,Thank you for taking the time to share your experience. We apologize for any inconvenience caused during your check-in process. We value your feedback and will address this with our team to ensure a smoother experience for our future guests.

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
to small breakfast options
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Rick,Thank you for sharing your feedback regarding the breakfast options. We appreciate your input and apologize if our current selection did not meet your expectations. We value your comments and will take them into consideration to improve our offerings for future guests.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Blake,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a fantastic stay with us. It's always our aim to provide exceptional service and amenities. Should you find yourself in the area again, we would be thrilled to welcome you back for another excellent experience.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast was not good. Added a night and had to do check-in again.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Rebecca,Thank you for sharing your feedback regarding the breakfast and check-in experience. We apologize for any inconvenience caused. We appreciate your patience during the check-in process and will take your comments into consideration for improvements. Your feedback is important to us and we hope to have the opportunity to welcome and impress you.

6/10 Okay

Christina

Business traveller
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Christina,Thank you for your kind rating! We are delighted that you had an exceptional experience with us. We look forward to welcoming you back soon.