Reception

Reviews of White Fort Hotel

1 out of 5
White Fort Hotel
Nasser Square, Near Baniyas, Metro Station, Dubai

Reviews

6.2
Rating 10 - Excellent. 22 out of 155 reviews" "
Rating 8 - Good. 35 out of 155 reviews" "
Rating 6 - Okay. 49 out of 155 reviews" "
Rating 4 - Poor. 20 out of 155 reviews" "
Rating 2 - Terrible. 29 out of 155 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

KODO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

2/10 Terrible

Hayelom

Their room is so dirty ; more insect, That I was booked is Changed by their responsibility! Generally I was sick
Stayed 4 nights in Jan 2024

2/10 Terrible

mohamed

Stayed 4 nights in Dec 2023

8/10 Good

Mhd louay

Travelled with group
Liked: Cleanliness, staff & service
the location was very good but the room is very small
Stayed 4 nights in Sep 2023

8/10 Good

Simerjeet

Stayed 6 nights in Mar 2023

2/10 Terrible

Parul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Akash

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This is worst value for money I have got. I felt like I was kept hostage while someone was negotiating my release. Extremely claustrophobic. No windows. No sunlight. I booked a double bed room. They gave a tiny single bed room. For the same price, I was able to shift to a better hotel with better surroundings, better Area of the room, 2 times the area of this room, extremely well lit. Please don't judge the great city of Dubai based on the experience of white fort. Dubai is great if you can find the right hotel. This isn't the one for anyone. If I wasn't attending the event I was attending, i would have left(checked out) the first day. I regret not leaving after the first day. Take care guys!
Stayed 4 nights in Jan 2023

2/10 Terrible

Phithizela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is dirty, the rooms are filthy and full of roaches and flies.

2/10 Terrible

Mia Lucy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting and dirty. Everything was broken and filthy. Pictures not at all like real life. Absolutely horrendous experience. Customer service terrible too, I was denied a refund after being conned out of my money.

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
I was really impressed by this hotel, especially as it is advertised as 1 star. I was hesitant when arriving, but my room was lovely. Really large, with 2 bed rooms, a huge bathroom, separate study/desk area and despite being on the first floor, was relatively quiet. The AC was noisy but for the price paid and considering it is a 1 stat hotel, this was not an issue.
Stayed 1 night in Mar 2022

4/10 Poor

Helena, Brooklyn

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Khaled

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very dirty , I have very bad experience , the pictures on expedia doesnt show the reality of the rooms , I woke up at night a cockroach was moving on my neck , the bathroom is full of cockroach and insects , I dont advise anyone to book in this hotel
Stayed 6 nights in Dec 2021

4/10 Poor

Dominic

Travelled with group
Disliked: Staff & service, property conditions & facilities
Don't bother
Do yourself a favour and give this one a miss. Worth paying a little more for something along better
Stayed 1 night in Dec 2021

6/10 Okay

Bryan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Jawad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2021

8/10 Good

Samuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fairly convenient for business travelers; staff are very friendly and kind
Stayed 4 nights in Oct 2021

10/10 Excellent

Asmeret

Stayed 5 nights in Sep 2021

8/10 Good

Muhammad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place .my family love it there and no complaints so far after 12nights
Stayed 5 nights in Jul 2021

10/10 Excellent

Ram Kumar

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Nelson on 20 Mar 2021
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I am elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, White Fort Hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
I experienced worst hotel in dubai ever, nothing like cleaness and comfort in this hotel and staff were joke, hotel is very disappointed and it should be remove from Hotels.com search list, I have booked for five night but I couldn't stay more than 48hrs just need to find better hotel around.
Stayed 5 nights in Dec 2020
Response from Nelson on 12 Jan 2021
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, White Fort Hotel.

6/10 Okay

Mansoor

Business traveller
White forte
Stayed 6 nights in Dec 2020
Response from Nelson on 20 Dec 2020
Dear Mr. Mansoor, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, White Fort Hotel.

10/10 Excellent

MOHAMED

Stayed 7 nights in Nov 2020
Response from Nelson on 9 Dec 2020
Dear Mr. Mohamed, Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – White Fort Hotel.

6/10 Okay

Verified traveller

Stayed 13 nights in Jul 2020
Response from nelson on 8 Sept 2020
Dear Guest, Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – White Fort Hotel.

4/10 Poor

Khemraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think before u book
It doesn’t deserve to be even 1 star hotel .
Stayed 2 nights in Mar 2020
Response from nelson on 8 Sept 2020
Good Day Mr. Khemraj,Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- White Fort Hotel.

2/10 Terrible

Parbat

Travelled with group
Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from nelson on 8 Sept 2020
Dear Guest, Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – White Fort Hotel.

10/10 Excellent

MOHAMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything works great and good
Stayed 16 nights in Feb 2020
Response from nelson on 8 Sept 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, White Fort Hotel

2/10 Terrible

Adebayo

Stayed 1 night in Mar 2020
Response from nelson on 8 Sept 2020
Dear Guest, Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – White Fort Hotel.

2/10 Terrible

Verified traveller

Stayed 5 nights in Mar 2020
Response from nelson on 8 Sept 2020
Dear Guest, Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – White Fort Hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
cleanliness and i don't find out any toilet paper and Kleenex after room service
Stayed 2 nights in Feb 2020
Response from nelson on 8 Sept 2020
Dear Guest, Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- White Fort Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Jan 2020
Response from nelson on 8 Sept 2020
Dear Guest, Thank you for your review. Your heart-warming praise and kind words of appreciation have been received with humble gratitude and genuine delight by all of us. We constantly strive to provide our guests with memorable service experience and we are delighted that we were able to deliver this to you. Many thanks once again for taking the time to write this review. Hope to welcome you back soon. . Regards – White Fort Hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good for the price, nothing else to say. Thanks you
Stayed 1 night in Jan 2020
Response from nelson on 8 Sept 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, White Fort Hotel

10/10 Excellent

Abdullahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was amazing hotel good customer service and friendly
Stayed 2 nights in Oct 2019
Response from Nelson on 8 Sept 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, White Fort Hotel

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities, room comfort
Locarion,location, location!
the hotel is inexpensive and it’s convenient to get to and from anywhere in Dubai AND the best part is the shops are within walking distance...it’s also a $15 uber ride to the airport!
Stayed 2 nights in May 2019
Response from nelson on 8 Sept 2020
Dear Ms. Nadia, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, White Fort Hotel

8/10 Good

I

Liked: Staff & service
Disliked: Cleanliness
It's ok hotel, so lower your expectations.
Nice area but the room was bit dirty and dirty bed sheets
Stayed 1 night in Mar 2019
Response from nelson on 8 Sept 2020
Dear Guest,Thank you so much for your recent stay in our Hotel. We appreciate you for taking the time to give us your feedback during your stay and your comment is highly appreciated. Our apology if you experience some issues with our services for your booking. We will make sure that everything will be rectify and proper actions will be taken. We will strive more and we will continue to improve our services as well as our facilities to give our excellent service. Again, thank you so much and looking forward to welcome you again in our Hotel. Regards- White Fort Hotel.

6/10 Okay

hansrazsing

Stayed 1 night in Mar 2019
Response from nelson on 8 Sept 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, White Fort Hotel

8/10 Good

Santy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by metro station
Good location, near by metro, friendly staffs
Stayed 1 night in Feb 2019
Response from nelson on 8 Sept 2020
Dear Santy, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, White Fort Hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from Nisha on 24 Jan 2019
Dear Sir/Madam, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

10/10 Excellent

REFAAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD PLACE TO STAY AT IN DUBAI, PERFECT ,
GOOD LOCATION , PERFECT
Stayed 3 nights in Sep 2018
Response from Nisha on 1 Oct 2018
Dear Refaat, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 Okay

Tammie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Fort Dubai
There was a roach in lobby. They take your passport and charge you extra $ to get your passport when you check out. The beds aren't that comfortable.
Stayed 1 night in Jul 2018
Response from Nisha on 20 Aug 2018
Dear Tammie, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 Good

Joyce

Liked: Cleanliness, property conditions & facilities, room comfort
Would stay here again
This hotel is located in a most convenient spot. It's a short walk to the Metro station and there are plenty of restaurants in the area. You can walk to the Gold Souk, the Spice souk, the Corniche. It's ten minutes from the nearest Hop On Hop Of bus stop.Some of the staff were not that helpful but others were. Big room (for the money), comfortable and clean. The area was safe, even at night and for a solo female traveler.
Response from Nisha on 15 Apr 2018
Dear Joyce, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

2/10 Terrible

Tadesse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taddesse
The room very small and not comfortable.
Response from Nisha on 15 Apr 2018
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Nisha on 7 Feb 2018
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Good for the money, very near to metro and a local market with cheap prices
Stayed 14 nights in Dec 2017
Response from Nisha on 31 Jan 2018
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

6/10 Okay

Jean Claude, Saudi Arabia

Hotel is located near the metro and food shops.
Hotel is ok and quite clean. But the wash room's ceiling is quite low, in a way that the shower was installed in a low ceiling as well. Shower area have small space. Hard to find parking space near the area.
Stayed 6 nights in Nov 2017
Response from Nisha on 12 Dec 2017
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big disappointment
After arriving at 1:30 at night, I was told to wait for more than half an hour for them to clean a room for me despite confirming and paying fully online. When I wanred to cancel my reservation I was told that I couldn’t because I paid online so it seemed like a scam since the hotel was very dirty, the room had cockroaches, and the bedsheets were full of hair. In summary, the room was dirty and the hotel unsafe.
Stayed 6 nights in Nov 2017
Response from kafeel Ahmed on 2 Dec 2017
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worse hotel I have ever stayed There is nothing to add
Stayed 1 night in Nov 2017
Response from Nisha on 2 Dec 2017
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.

6/10 Okay

lela , Toronro, Canada

Liked: Staff & service
Best Location in Dubai
Hotel staff were very friendly, quick check in and helpful. Hotel was just as expected from the reviews. I had to remind them to put towels.
Stayed 5 nights in Oct 2017
Response from Nisha on 28 Oct 2017
Dear Lela, Thank you for staying with us and thank you for passing your reviews about your recent stay with us.We apologize for inconvenience. Thank You.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
My stay
Excellent service by the front desk lady.... and 2 mins walk to Metro Station
Stayed 1 night in Oct 2017
Response from kafeel Ahmed on 17 Oct 2017
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests’ needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management

6/10 Okay

Saeed

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from kafeel Ahmed on 2 Oct 2017
Dear Guest, Thank you for staying with us and for passing your review about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back soon and exceed your expectations. Kind Regards, Hotel Management.