Unhelpful reception wouldn't bother to fulfill a simple request for a kettle and some tea/coffee which is the most basic thing expected in a hotel or hotel apartment. However, you can't expect a kettle for a so-called Premium room, you have to upgrade to Superior simply to get one. I wouldn't have mind if they offered to send one at a small charge, that's what hospitality is all about.
However, the biggest mistake made by this hotel is to allow the guest (my girlfriend) to sleep the night on dirty bed linen that has been slept in by the previous guest most likely and not keep the room clean and Covid-19 safe which is a disgrace. They didn't sort this until midday on the following day and didn't offer any proper apology or compensation for this inconvenience and risk to someone's health and safety. If you want to be treated well and have a cup of tea, go somewhere else even in Standard rooms they often provide a coffee tray and a bottle of water.