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Outdoor pool, pool umbrellas
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.7/5 Exceptional
927 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationDubai Fountain5 min walk
Popular LocationDubai Aquarium & Underwater Zoo15 min walk
Popular LocationBurj Khalifa19 min walk
AirportDubai (DXB-Dubai Intl.)20 min drive

Choose dates to view prices

  • Deluxe Lake View Room

    4.4/5 guest room rating

    Room amenities

    • 51 sq m
    • Sleeps 4
    More detailsDeluxe Lake View Room
  • Diplomatic Suite, Lake View

    4.8/5 guest room rating

    Room amenities

    • 105 sq m
    • Sleeps 4
    More detailsDiplomatic Suite, Lake View
  • Deluxe Room (Fountain View)

    4.5/5 guest room rating

    Room amenities

    • 51 sq m
    • Sleeps 4
    More detailsDeluxe Room (Fountain View)
  • Club Suite (Palace Fountain View)

    4.4/5 guest room rating

    Room amenities

    • 105 sq m
    • Sleeps 4
    More detailsClub Suite (Palace Fountain View)
  • Palace Room, Lake View

    4.4/5 guest room rating

    Room amenities

    • 51 sq m
    • Sleeps 4
    More detailsPalace Room, Lake View
  • Palace Suite, Lake View

    5/5 guest room rating

    Room amenities

    • 105 sq m
    • Sleeps 4
    More detailsPalace Suite, Lake View
  • Junior Suite Lake View

    5/5 guest room rating

    Room amenities

    • 70 sq m
    • Sleeps 4
    More detailsJunior Suite Lake View
  • Palace Room, Fountain View

    5/5 guest room rating

    Room amenities

    • 51 sq m
    • Sleeps 4
    More detailsPalace Room, Fountain View
  • Royal Suite

    Room amenities

    • 106 sq m
    • Sleeps 4
    More detailsRoyal Suite

About this area

Dubai

Located in Dubai, Palace Downtown is connected to a shopping centre. Dubai Fountain and Burj Khalifa are notable landmarks, and travellers looking to shop may want to visit Dubai Mall. Check out an event or a game at Meydan Racecourse, and consider making time for Dubai Aquarium & Underwater Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing.

Map
Popular Location

What's nearby

  • Dubai Fountain - 5 min walk
  • Dubai Aquarium & Underwater Zoo - 15 min walk
  • Dubai Mall - 19 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 11 min drive

Getting around

  • Business Bay Station - 3 min drive
  • Dubai (DXB-Dubai Intl.) - 20 min drive

About this property

Palace Downtown

Luxury hotel connected to a shopping centre in Downtown Dubai, walk to Dubai Fountain
7 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 242 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Palace Downtown offers 242 forms of accommodation with minibars and a safe. Rooms open to balconies. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 160 per person
  • 7 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

Business services

  • Business centre
  • Meeting rooms
  • Conference space (18299 square feet)

Outdoors

  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AED 350.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 160 per person (approximately)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available through room service

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Downtown Dubai Hotel
Palace Downtown Dubai
The Palace The Old Town Hotel Dubai
Palace The Old Town Dubai
The Palace Old Town
Palace Downtown Hotel
Palace The Old Town Dubai
The Palace Old Town
The Palace Downtown Dubai

Frequently asked questions

Can I cancel my reservation for free at Palace Downtown and receive a full refund?
Yes, Palace Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Palace Downtown cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is Palace Downtown pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
Located in Downtown Dubai, this luxury hotel is within 1 mi (2 km) of Dubai Fountain, Dubai Mall and Burj Khalifa. Dubai International Convention and Exhibition Centre is 3 mi (4.8 km) away. Burj Khalifa - Dubai Mall Station is 24 minutes by foot.

Guest reviews

Overall score and ratings for Palace Downtown

4.7
Exceptional
5 - Excellent
711
4 - Good
149
3 - Okay
45
2 - Mediocre
12
1 - Poor
10
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location

Stayed 3 nights in Mar 2020

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was in beautiful condition and an ideal location.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely the best hotel if you want a good view of the fountains and Burj Kalifa. Location can’t be beat. The service was the best I think we have had in any hotel anywhere! Wonderful experience. We will be back.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very well located, superb personnel attention in all service areas. Worth the stay!

Stayed 2 nights in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Feb 2020