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Reviews

4.7 / 5Exceptional
891 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Dubai Fountain
    4 min walk
  • Popular Location
    Dubai Mall
    18 min walk
  • Popular Location
    Burj Khalifa
    4 min drive
  • Airport
    Dubai (DXB-Dubai Intl.)
    15 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Deluxe Room

    Room Amenities

    • Sleeps 4
    More details
  • Diplomatic Suite, Lake View

    Room Amenities

    • Sleeps 4
    More details
  • Deluxe Room (Fountain View)

    Room Amenities

    • Sleeps 4
    More details
  • Suite (Palace Fountain View)

    Room Amenities

    • Sleeps 4
    More details
  • Grand One King Bed

    Room Amenities

    • Sleeps 4
    More details
  • Palace Suite Lake View

    Room Amenities

    • Sleeps 4
    More details
  • Junior Suite

    Room Amenities

    • Sleeps 4
    More details
  • Palace Room Fountain View

    Room Amenities

    • Sleeps 4
    More details
  • Royal Suite

    Room Amenities

    • Sleeps 4
    More details

About this area

Dubai

Palace Downtown is located on a lake and in an area with great shopping. Dubai Mall and City Walk are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit KidZania and Dubai Aquarium & Underwater Zoo. Travelling with kids? Don't miss Wild Wadi Water Park, or check out an event or a game at Meydan Racecourse.

Popular Location

What's nearby

  • Dubai Fountain - 4 min walk
  • Dubai Mall - 18 min walk
  • Burj Khalifa - 4 min drive
  • Dubai International Convention and Exhibition Centre - 7 min drive
  • Dubai World Trade Centre - 15 min drive

Getting around

  • Business Bay Station - 9 min drive
  • Dubai (DXB-Dubai Intl.) - 15 min drive

About this property

Palace Downtown

Luxury hotel connected to a shopping centre in Downtown Dubai, walk to Dubai Fountain
7 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 242 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Palace Downtown offers 242 forms of air-conditioned accommodation with DVD players and minibars. Rooms open to balconies. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.
This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free valet parking
Return airport shuttle (surcharge)
Local area shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)

Food and drink

7 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Full-service spa
Health club
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Dry-cleaning service
DVD player
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Soundproofed rooms

Conveniences

ATM/banking services
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Arabic
Bulgarian
English
Filipino
French
Hindi
Russian

Business services

Business centre
Meeting rooms
Conference space (18299 square feet)

Outdoors

Pool umbrellas

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Reflexology
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains

Bathroom

Bathrobes
Bidet
Free toiletries
Hairdryer
Separate bathtub and shower

Entertainment

DVD player
LCD TV
pay films
satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in between 3 PM - 11:30 PM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Palace Downtown Dubai Hotel
  • Palace Downtown Dubai
  • The Palace The Old Town Hotel Dubai
  • Palace The Old Town Dubai
  • The Palace Old Town
  • Palace Downtown Hotel
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace Downtown Dubai
4.7

Exceptional

5 - Excellent
687
4 - Good
143
3 - Okay
41
2 - Mediocre
12
1 - Poor
8
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

well placed for many attractions and restaurants . Staff very accommodating and suite a good size . All in all a good hotel for a short break .

Stayed 3 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, amenities, property conditions & facilities

We booked 2 rooms (Deluxe Fountain View for both rooms)...one double queen for my husband & I, and a single for my mother. My mother's room had a good great view of the fountain on the 3rd floor The other, was on the lowest level facing the restaurants, we had to go from the balcony to a walkway to be able to see the fountain. There was no privacy (as we were facing the restaurants across the waterway) and to view the fountain had to go to the walkway. It took us over an hour and a half to be able to change rooms after many calls to reception and different answers from them. (room is being cleaned, hotel is full, we may only have a 2 bed room...etc.) There was a big difference between the two rooms called “Deluxe Fountain View” Eventually, they were able to give us a room on the same floor as my mother’s but overlooking the hotel’s restaurant. At least we had some privacy and could look at part of the fountain sideways from the balcony. There was a big difference between the two rooms called “Deluxe Fountain View” Other than that, the hotel is in a great location.

Stayed 2 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was friendly and went above and beyond with their service. Room was clean and the bed was comfortable. Ask for James at the front desk and Dharma for your waiter! We will be staying here again for our next Dubai visit!

Stayed 2 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful hotel - oasis in the middle of Downtown Dubai. Walk to downtown attractions and return to the serenity of of the hotel.

Stayed 4 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Dec. 2019

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