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Reviews of Marriott Hotel Al Jaddaf, Dubai

5 out of 5
Marriott Hotel Al Jaddaf, Dubai
Oud Metha Road, Al Jaddaf Area, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 536 reviews" "
Rating 8 - Good. 144 out of 536 reviews" "
Rating 6 - Okay. 36 out of 536 reviews" "
Rating 4 - Poor. 16 out of 536 reviews" "
Rating 2 - Terrible. 8 out of 536 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had glitch because our bathroom got flooded at night, also one of the staff upset us one night because of his behaviour, however they made up to it, he apologized and provide us with free breakfast. We will come back to this hotel in future because staff was nice and helpful.
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on 15 Apr 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf, Dubai. We look forward to welcoming you back again soon.

10/10 Excellent

Heriknaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management Team on 1 Apr 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf. We look forward to welcoming you back again soon.

8/10 Good

Rachna

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 25 Mar 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf. We look forward to welcoming you back again soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2024
Response from Hotel Management Team on 25 Mar 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf. We look forward to welcoming you back again soon.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management Team on 25 Mar 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf. We look forward to welcoming you back again soon.

8/10 Good

DASHTSEREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Hotel Management Team on 25 Mar 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf. We look forward to welcoming you back again soon.

8/10 Good

Cecil

Stayed 2 nights in Feb 2024
Response from Hotel Management Team on 25 Mar 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf. We look forward to welcoming you back again soon.

10/10 Excellent

Ahsanul

Stayed 1 night in Jan 2024
Response from Hotel Management Team on 2 Feb 2024
Dear Ahsanul, thank you for your valuable rating we appreciate your it and we hope to welcome you back again in the future.

10/10 Excellent

FAHAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management Team on 2 Feb 2024
Dear Fahad, thank you for your valuable rating we appreciate your it and we hope to welcome you back again in the future.

4/10 Poor

Iain

Stayed 1 night in Jan 2024
Response from Hotel Management Team on 2 Feb 2024
Dear Iain, thank you for your valuable rating we appreciate your it and we hope to welcome you back again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management Team on 15 Jan 2024
Dear James, thank you for your valuable rating. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
The hotel is decent and neat
Stayed 4 nights in Dec 2023
Response from Hotel Management Team on 3 Jan 2024
Dear Michael, Thank you for your valuable rating. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

6/10 Okay

Meisam

Travelled with partner
I don’t like something
Response from Hotel Management Team on 7 Feb 2024
Thank you for taking the time to review us following your recent stay at Marriott Hotel Al Jaddaf. I am very sorry to hear that your stay did not live up to your expectations on this occasion. Your comments are valuable to us and have been shared with the concerned teams in an effort to improve our services. We hope we have the opportunity to welcome you back again to an enhanced experience at our hotel.

10/10 Excellent

EHTISHAM

Stayed 7 nights in Oct 2023
Response from Hotel Management on 12 Dec 2023
Thank you for your rating, we hope to welcome you back again soon!

4/10 Poor

john earl

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel Management on 12 Dec 2023
Thank you for sharing your rating, please feel free to reach out to us directly to share some more insight about your stay with us.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Check-In horrible
Check-in process horrible. Though, we had confirmed reservation the front desk agent informed us that we don't have! Amenities where under expectations. No bath rope. Breakfast service was fine and staff where polite and helpful. I believe management of hotel has to put more efforts to elevate its services. Nevertheless, checkout process was fast and smooth.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 12 Dec 2023
Dear guest, thank you for sharing your feedback with us. We are very sorry to hear that your stay did not live up to expectations. Please rest assured that we are looking into what went wrong on this occasion. Our goal is always for every guest to feel welcomed, comfortable and well looked after on each of their visits at our hotel.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Totally worth it. Staff are warm welcome people. Very patient.
Stayed 5 nights in Sep 2023
Response from Mohamed Hamdy on 18 Oct 2023
Dear Mr. Mario, Thank you for choosing to stay with us and for sharing a rating of your experience on Expedia. I certainly look forward to welcoming you back for another memorable experience with us soon. Regards,Hamdy MohamedFront Office Manager

8/10 Good

Lina, Ainab

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mohamed Hamdy on 18 Oct 2023
Dear Lina ,Thank you for choosing to stay with us and for sharing a rating of your experience on Expedia. I certainly look forward to welcoming you back for another memorable experience with us soon.Regards,Hamdy MohamedFront Office Manager

8/10 Good

Ted, Taipei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bit far from city center, not too many shops around, feel like in the middle of the desert
Stayed 1 night in Jul 2023
Response from Hotel Management Team on 3 Jan 2024
Dear Ted, Thank you for taking the time in sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused during your past stay with us. Kindly be rest assured your comments have been reviewed with the concerned teams in an effort to improve our services. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

8/10 Good

Mohammad

Stayed 1 night in Jul 2023
Response from Hamdy Mohamed on 19 July 2023
Dear Mr. Mohammad,Thank you for choosing to stay with us and for sharing a rating of your experience on Expedia.I certainly look forward to welcoming you back for another memorable experience with us soon.Regards,Hamdy MohamedFront Office Manager

10/10 Excellent

ibrahim

Stayed 1 night in Jun 2023
Response from Hamdy Mohamed on 19 July 2023
Dear Mr. Ibrahim,Thank you for choosing to stay with us and for sharing a rating of your experience on Expedia.I certainly look forward to welcoming you back for another memorable experience with us soon.Regards,Hamdy MohamedFront Office Manager

10/10 Excellent

nadine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 4 nights in May 2023
Response from Mohamed Hamdy on 12 June 2023
Dear Valued Guest, Thank you for taking the time in sharing a review and for the excellent rating you have given with regards to your recent stay with us. I am delighted to know you had a pleasant stay and that the services and facilities were up to your expectations. I look forward to welcoming you back on your next visit to Dubai. Sincerely, Mohamed Hamdy Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for this one
Rooms were clean & comfy. Hotel iverall clean & comfy. All staff very polite and helpful. Key card problematic, but other than that it was a very nice stay
Stayed 3 nights in May 2023
Response from Mohamed Hamdy on 12 June 2023
Dear Valued Guest, Thank you for taking the time in sharing a review and for the excellent rating you have given with regards to your recent stay with us. I am delighted to know you had a pleasant stay and that the services and facilities were up to your expectations. Thank your for sharing with us your feedback on the key cards, We will definitely look into the resolution to avoid this during your future stay with us. I look forward to welcoming you back on your next visit to Dubai. Sincerely, Mohamed Hamdy Front Office Manager

10/10 Excellent

YONGYEON

Stayed 3 nights in May 2023
Response from Mohamed Hamdy on 12 June 2023
Dear Valued Guest, Thank you for taking the time in sharing a review and for the excellent rating you have given with regards to your recent stay with us. I am delighted to know you had a pleasant stay and that the services and facilities were up to your expectations. I look forward to welcoming you back on your next visit to Dubai. Sincerely, Mohamed Hamdy Front Office Manager

6/10 Okay

Steen Holm

Stayed 4 nights in May 2023
Response from Mohamed Hamdy on 12 June 2023
Dear Valued Guest, Thank you for taking the time in sharing a review and for the excellent rating you have given with regards to your recent stay with us. I am delighted to know you had a pleasant stay and that the services and facilities were up to your expectations. I look forward to welcoming you back on your next visit to Dubai. Sincerely, Mohamed Hamdy Front Office Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Make sure they put you in the room you booked for. We were not put in the room that was booked. Didn't realize until afterward.
Stayed 8 nights in May 2023
Response from Hotel Management Team on 3 Jan 2024
Dear John, Thank you for taking the time in sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused during your recent stay with us. Kindly be rest assured your comments have been reviewed with the concerned teams in an effort to improve our services. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Mar 2023
Response from Marriott Hotel Al Jaddaf, Dubai on 19 Apr 2023
Dear Ali,Thank you for the wonderful rating. We are thrilled to know you enjoyed your overall stay with us.We look forward to welcoming you soon.

10/10 Excellent

Mehul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was satisfying. The staff was good, food was great too.
Stayed 1 night in Mar 2023
Response from Marriott Hotel Al Jaddaf Dubai on 19 Apr 2023
Dear Mehul,We are delighted that you enjoyed your stay with us.Thank you for mentioning our friendly team; we will be sure to let our team members know how much of an impact they made on your experience. It is also great to know that you appreciated our food.We look forward to welcoming you back for another memorable experience.

10/10 Excellent

Elias

Stayed 2 nights in Feb 2023
Response from Marriott Hotel Al Jaddaf, Dubai on 19 Apr 2023
Dear Elias,We are delighted that you enjoyed your stay with us.We look forward to welcoming you back for another memorable experience.

10/10 Excellent

rohit

Stayed 1 night in Feb 2023
Response from Marriott Hotel Al Jaddaf Team on 7 Mar 2023
Dear Rohit,Thank you for rating us 10/10.Regards,Marriott Hotel Al Jaddaf Team

10/10 Excellent

Yaser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and nice rooms.
Stayed 2 nights in Feb 2023
Response from Marriott Hotel Al Jaddaf, Dubai on 7 Mar 2023
Dear Yaser,Thank you very much for sharing your review about your nice experience with us, and we were very delighted to welcome you at the Marriott Hotel Al Jaddaf Dubai.We are thrilled to know you enjoyed the breakfast and the room ambiance.We look forward to welcoming you.

10/10 Excellent

Jim

Liked: Staff & service
Great
Stayed 2 nights in Feb 2023
Response from Marriott Hotel Al Jaddaf, Dubai on 7 Mar 2023
Dear Jim,Thank you very much for sharing your fantastic rating about your nice experience with us, and we were very delighted to welcome you at the Marriott Hotel Al Jaddaf Dubai.We look forward to welcoming you back soon.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was excellent, the staff were very professional. My only gripe was the lack of options in the restaurant - I felt it was ok and the sea-food buffer on the day we arrived could be better.
Response from Hotel Management Team on 3 Jan 2024
Dear Philip, Thank you for taking the time in sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused during your recent stay with us. Kindly be rest assured your comments have been reviewed with the concerned teams in an effort to improve our services. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, amenities
Very poor service. Rooms old with broken items. Pipe burst in ceiling in our room. Staff poorly trained and pushy. Food very poor. Sport bar was so dark and full of smoke to the pint you did not want to enter. Bad location with nothing near hotel. Can’t order anything at pool side bar until 3 pm. All around bad experience
Response from Hotel Management Team on 3 Jan 2024
Dear Mark, Thank you for taking the time in sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused during your past stay with us. Kindly be rest assured your comments have been reviewed with the concerned teams in an effort to improve our services. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Amir, Thank you for your valuable rating. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Behrouz

Response from Hotel Management Team on 3 Jan 2024
Dear Behrouz, Thank you for your valuable rating. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Janefrances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got what I needed.
Stayed 5 nights in Nov 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Jane,Thank you for taking the time in sharing your valuable feedback with us. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Asim

Stayed 3 nights in Oct 2022
Response from Marriott Hotel Al Jaddaf Dubai Team on 2 Nov 2022
Dear Asim,Thank you for rating us 10/10. We are thrilled to know you had a wonderful experience staying with us.

6/10 Okay

somaiya

Travelled with partner
Liked: Amenities, property conditions & facilities
This hotel is beautiful, the rooms are very stylish and modern however the cleansing staff have let this property down. A few times the staff did not clean our room. They only made the bed and that was about it. After a day at the beach our bathtub had some sand left inside it, it wasn’t cleaned for two days. Our towels were taken away but not replaced. This is the first hotel I have stayed in that does not provide gowns either. The disposable slippers were not replaced at all throughout our stay. The fridge had a bad smell and beware of the “Romeo and Juliet salon” downstairs. They are con artists. My husband was just supposed to get a trim but it turned into £150 with an added hair mask which THEY offered without disclosing charge. Should a “hair mask” really cost £150? We would have been better off staying in downtown Dubai as this property is a little far from the areas you would like to visit.
Stayed 7 nights in Oct 2022
Response from Marriott Hotel Al Jaddaf Team on 2 Nov 2022
Dear Somaiya,We highly appreciate your time in sharing your review about your experience at Marriott Hotel Al Jaddaf Dubai.We are glad to know you found the hotel rooms stylish and modern. However, it is unfortunate to note that you did not thoroughly enjoy your experience. Whilst we strive to offer our guests the very best of hospitality and service it is clear that on this occasion our aspirations were not met.Please accept our apology if on this occasion we were not able to achieve the correct balance of value that was being sought and did not meet your expectations.Once again thank you for your valuable comment and rest assured that your feedback has been shared with the key members of our team in order to avoid similar situations to reoccur in the future and reinforce a respectful environment for every guest to enjoy.We look forward to welcoming you back soon.

10/10 Excellent

ILAN IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Marriott Hotel Al Jaddaf Dubai Team on 2 Nov 2022
Dear Ilan,Thank you for a wonderful rating about your stay experience with us at the Marriott Hotel Al Jaddaf Dubai.We look forward to welcoming you back soon.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Marriott Hotel Al Jaddaf Dubai Team on 2 Nov 2022
Dear Heather,Thank you for a wonderful rating about your stay experience with us at the Marriott Hotel Al Jaddaf Dubai.We look forward to welcoming you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great customer service. A fantastic seafood Friday at the Market Place very nice sports bar and lounge. A very competent and convenient trip/tour provider in the lobby, with the hotel location just 15 to 20 minutes from downtown Dubai and the airport. Apart from the construct works in the vicinity of the hotel this is a great vacation sport for Dubai visit.
Stayed 7 nights in Aug 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Michael,Thank you for taking the time in sharing your valuable feedback with us. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Latifa

Stayed 2 nights in Jul 2022
Response from Marriott Hotel Al Jaddaf Dubai Team on 18 Aug 2022
Dear Latifa, Greetings from Marriott Hotel Al Jaddaf Dubai! Thank you for rating us following your recent visit. We look forward to welcoming you back soon.

8/10 Good

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Hotel was clean. Staff is friendly. Location was great and breakfast was really good.
Stayed 2 nights in Jun 2022
Response from Marriott Hotel Al Jaddaf Dubai on 18 Aug 2022
Dear Ibrahim, Greetings from Marriott Al Jaddaf Dubai! Thank you for taking the time to write such a fabulous review of your recent visit. It was indeed a pleasure to have you as a guest and we are glad that we succeeded in providing you with an experience that truly left you satisfied. We really appreciate your comments which have been shared with our greater team. We look forward to welcoming you back soon.

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Asad, Thank you for your valuable rating. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I stayed on the exec level. Bathroom was quite new with an excellent shower. Room very spacious. The lounge was excellent with good food and refreshments. Hotel was very clean and the staff were excellent. Great views of Dubai from the pool / bar.
Stayed 3 nights in May 2022
Response from Marriott Al Jaddaf Dubai Team on 6 June 2022
Dear Robert, Greetings from Marriott Al Jaddaf Dubai! Thank you so much for rating us 10 out of 10 and sharing your feedback with us. We are enthralled to know that our services and facilities lived up to your expectations in every way. We believe in providing the best services, matched with a unique product We hope that your wonderful and unforgettable memories with us will bring you back soon to Dubai.

2/10 Terrible

Armaan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a really bad experience with it all. From the room, to the food - it was all very awful. They only good thing was the concierge at the front as they were very nice. Overall we very disappointed and would definitely not like to come again. The details about this hotel was very misleading because it's far from all the main attractions. The room and washroom was very dirty and had mold. The breakfast in the morning was also terrible as it was tasteless and cold, plus the staff there was unhelpful. We had to wait a very long time to get served. We had a lot of hopes as Dubai excels in luxury, but this was far from it.
Stayed 2 nights in Mar 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Armaan,Thank you for taking the time in sharing your valuable feedback with us. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

10/10 Excellent

Edwidge

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the buffet breakfast
Stayed 4 nights in Mar 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Edwidge,Thank you for taking the time in sharing your valuable feedback with us. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

8/10 Good

Fatih

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Die Unterkunft war insgesamt zufriedenstellend. Personal exzellent Einrichtung teilweise kaputte Sanitäranlagen Undichtigkeiten zwischen Dusche und Toiletten Auf meinen Namen wurden Abendessen bestellt, das war gar nicht gut. Um Legendenstatus zu erreichen, muss mehr im Detail gearbeitet werden. Es gibt keine QM
Stayed 7 nights in Mar 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Faith,Thank you for taking the time in sharing your valuable feedback with us. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.

2/10 Terrible

dominic

Stayed 7 nights in Feb 2022
Response from Hotel Management Team on 3 Jan 2024
Dear Dominic, Thank you for your valuable rating. We hope to welcome you back again in the future. Best of regards from the Hotel Management Team.