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Reviews of LEGOLAND Hotel Dubai

4 out of 5
LEGOLAND Hotel Dubai
Sheikh Zayed Rd, Dubai, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 71 reviews" "
Rating 8 - Good. 18 out of 71 reviews" "
Rating 6 - Okay. 5 out of 71 reviews" "
Rating 4 - Poor. 6 out of 71 reviews" "
Rating 2 - Terrible. 7 out of 71 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff makes this hotel amazing. it is amazing place and the staff is super.
Stayed 1 night in Apr 2024
Response from Claussy Del Castillo on 24 Apr 2024
Dear Ahmed, thank you for your 5 out of 5 review. We can’t wait to welcome you back to the resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good experience, heavens for Kid
Stayed 5 nights in Feb 2024
Response from Claussy Del Castillo on 28 Mar 2024
Hi Abdul,Thank you for taking the time to share this lovely feedback. We all look forward to having you all back!With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

2/10 Terrible

nour

Disliked: Cleanliness, amenities, property conditions & facilities
Stained bedsheets Hotel is already expensive, buffet should be available during stay
Stayed 1 night in Feb 2024
Response from Claussy Del Castillo on 18 Feb 2024
Dear Nour,Please accept our sincere apology for the inconvenience caused during your stay. I was concerned to read that you left the hotel very disappointed. Rest assured that these issues have been addressed and we are taking corrective actions to resolve them.Should you allow us the opportunity to restore your confidence in our services and colleagues, I will personally make sure your next stay in memorable as we all will put our effort on this respect.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 Excellent

kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Claussy Del Castillo on 16 Jan 2024
Hi Kevin, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 Okay

Rawad

Stayed 1 night in Jan 2024
Response from Claussy Del Castillo on 16 Jan 2024
Hi Rawad,Thank you for staying with us and taking the time to share your review. We can see you left a bit disappointed and that saddens us.We hope to get another opportunity to welcome you back at the hotel and ensure you have a memorable stay.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

AbdulHafeedh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best Hotel
Every thing was great except Breakfast was poor
Stayed 1 night in Jan 2024
Response from Claussy Del Castillo on 16 Jan 2024
Dear AbdulHafeedh, thank you for your lovely review. We can’t wait to welcome you back to the resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

B D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overall stay very good, check in very efficient and friendly. One downside was only 1 bath towel in room rest all hand towels unfortunately this wasn’t noticeable until I come out of the shower. Restaurant rather pricey.
Stayed 1 night in Dec 2023
Response from Claussy Del Castillo on 9 Jan 2024
Dear B D,Thank you for your review. Without guests such as yourself leaving feedback to us we are unable to continue to improve our service. Your feedback has been shared with our Housekeeping and Food & Beverage Teams. We look forward to welcoming you back and ensuring you have a memorable stay.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Claussy Del Castillo on 30 Dec 2023
Hi Abdullah, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

ENRIQUE

Stayed 1 night in Dec 2023
Response from Claussy Del Castillo on 24 Dec 2023
Hi Enrique, thank you for taking the time to share your amazing 10 our of 10 review! It make us so happy to know you all had a memorable stay. We cant wait to have you all back very soon. With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

Aly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Best option if travelling with kids to visit Legoland Parks
Stayed 2 nights in Dec 2023
Response from Claussy Del Castillo on 19 Dec 2023
Dear Aly, thank you for such lovely feedback. We can wait to have you all back at LEGOLAND Resort. With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, clean and polite 👏
Brilliant hotel, lovely and clean and brilliant for kids. All staff are polite and actually ask if everything is ok and is there anything we need. Little things like that makes this place great, iv stayed in many 5 star hotels that don’t show care towards their customers which Lego Land Hotel do. 5 stars from me 🌟 🌟🌟🌟🌟
Stayed 3 nights in Nov 2023
Response from Claussy Del Castillo on 21 Nov 2023
Hello david,Thank you so much for such lovely feedback! We are all happy to know you had a memorable stay with us and are looking forward to having you all back very soon.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Claussy Del Castillo on 1 Nov 2023
Dear guest, thank you for your awesome review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

2/10 Terrible

Amro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing hotels.com - good lego
I am disappointed by hotels.com. I selected 2 adults and 2 children with ages and surprise by confirmation for only two adults! I had to pay extra at the hotel. I ask hotels.com to compensate.! Lego hotel is very good but overrated
Stayed 1 night in Oct 2023
Response from Claussy Del Castillo on 24 Oct 2023
Dear Amro,Please accept our sincere apology for the inconvenience caused upon your arrival. As they explained you during your check in, unfortunately your booking was done for 2 adults reason why it took long as we had to explain you the price for extra person in the room. We are glad to know you liked the hotel and hope to have an opportunity to see you again in the near future.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Claussy Del Castillo on 18 Oct 2023
Dear Guest, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

4/10 Poor

Shadi, New York

Travelled with family and small children
Disliked: Staff & service
Bad customer service Bad food
Stayed 1 night in Oct 2023
Response from Claussy Del Castillo on 18 Oct 2023
Dear Shadi,Please accept our sincere apology for any inconvenience you had during your stay. Should you allow us the opportunity to restore your confidence in our services and colleagues, I will personally make sure your next stay is memorable as we all will put our effort on this respect.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Claussy Del Castillo on 11 Oct 2023
Dear guest, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

???

Stayed 3 nights in Oct 2023
Response from Claussy Del Castillo on 26 Oct 2023
Dear Guest, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

4/10 Poor

Reem

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Claussy Del Castillo on 31 Aug 2023
Dear Reem,Please accept our sincere apology for any inconveniences you had during your stay. Should you allow us the opportunity to restore your confidence in our services and colleagues, I will personally make sure your next stay is memorable as we all will put our effort on this respect.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 Excellent

Mohammed, Doha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great hotel for kids
Stayed 2 nights in Jul 2023
Response from Claussy Del Castillo on 8 Aug 2023
Dear Mohammed, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

4/10 Poor

Julia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at more than few times in different Lego resorts and always had amazing experience! This time it was different and hotel is definitely overpriced for the very little services that you getting. Lady at check-in made us wait for 1hr before giving us the room key, even the room was ready! Instead of offering us to go sleep after a long flight! Down side is pool is only open until 6pm and it should be open until 10pm because music was playing all night around the pool and made it difficult to sleep. Food quality is super bad at the morning breakfast, almost nothing to feed your kids except ice-cream and yougurt! Check out was even worse, called for the bell boy over 5 times and waited almost 2 hrs! Ended up getting the bags to the elevaror myself only to find out that they were out of service/being tested. So we waisted 2 hrs of our precious vacation time waiting in the room instead of enjoying the water park! Spoke to the Manager Gaurav but did not get anything for our lost time exept sorry...but after i walked away he chases me and offered Lego park entrace for the same day for free. It did not make much difference because the park was only open till 6pm and by the time we finished with check out process close 2p! Should have offered to discount the room or offered an exta night..did not happen! Stayaway...
Stayed 1 night in Jul 2023
Response from Claussy Del Castillo on 28 July 2023
Dear Julia,Frist of all let me apologize for the inconveniences you had during your stay. I have shared your feedback with the respective departments, and we will take immediate action to ensure this from not happening again.On behalf of all of us here at LEGOLAND Hotel, please accept our most sincere apologies and do not hesitate to contact me directly if there is anything I can do to regain your confidence.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

Humaid

Stayed 1 night in Jul 2023
Response from Claussy Del Castillo on 28 July 2023
Dear Humaid, thank you for your review. We look forward to have you back at the hotel! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 Okay

Adnan

Travelled with family and small children
Below expectations services and much lower than why we used to have in Dubai standards for 4 stars hotels … and for the value of money
Stayed 1 night in Jul 2023
Response from Claussy Del Castillo on 28 July 2023
Dear Adnan, Thank you for your review. Without guests such as yourself leaving feedback to us we are unable to continue to improve our service. Your feedback has been shared with the respective departments. We look forward to welcoming you back and ensuring you love our menu.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing Stay 👏 thank you
Stayed 1 night in Jul 2023
Response from Claussy Del Castillo on 28 July 2023
Dear guest, thank you for your awesome review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice for the kids
Stayed 1 night in Jun 2023
Response from Claussy Del Castillo on 28 July 2023
Hi Simon, thank you for taking the time to share your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Claussy Del Castillo on 20 June 2023
Dear Mohammed, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 Okay

PEDRO N

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Claussy Del Castillo on 20 June 2023
Dear Pedro, thank you for your review. It saddens us to wee that we did not meet your expectations. We hope we can get another opportunity to welcome you back to the Resort soon. With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Dianne

Stayed 1 night in Jun 2023
Response from Claussy Del Castillo on 28 July 2023
Dear Dianne, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Mazin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip with the kids!
Great experience with the family, hotel was really nice and decently priced. Overall I was satisfied with everything. The only area of improvement would be the breakfast, food quality wasn’t the best.
Stayed 2 nights in May 2023
Response from Claussy Del Castillo on 16 May 2023
Dear Mazin,Thank you for taking the time to share your lovely review! And thank you for your pointed feedback, we will share it with our Food & Beverage Department so they can take the necessary actions. We hope to welcome you and the rest of the family back again to LEGOLAND Hotel Dubai. With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

Firas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Claussy Del Castillo on 3 May 2023
Dear Firas, thank you for your 4* review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Lior

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Claussy Del Castillo on 14 Apr 2023
Hi Lior, thank you for staying with us and taking the time to share your 5* review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

liron

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
perfect to kids, staff are really nice
Stayed 3 nights in Mar 2023
Response from Claussy Del Castillo on 14 Apr 2023
Dear Iiron, thank you for your lovely review. We can’t wait to welcome you back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

lyova

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel for children, food is not that good
Stayed 2 nights in Mar 2023
Response from Claussy Del Castillo on 14 Apr 2023
Dear Iyova, Thank you for staying with us and sharing your feedback, we have sent it with the respective department. Looking forward to have you all back! With my best regards, Claudia Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for families
We stayed one night and it was amazing for the kids. I think I would go crazy if I stayed longer. The kids played on the indoor playground, parents had drinks, very fun. Staff was great with kids and service. Lots of activities after and before parks function. Dining options limited as food is typical for attractions. We did enjoy some vegetarian options at the hotel restaurant.
Stayed 1 night in Mar 2023
Response from Claussy Del Castillo on 29 Mar 2023
Hi Paul, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay. We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

DONGYONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter really likes the hotel. Kids activities are great.
Stayed 2 nights in Mar 2023
Response from Claussy Del Castillo on 23 Mar 2023
Hi Dongyong, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your daughter had a FUN-tastic stay and enjoyed the activities! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

2/10 Terrible

Sami

Travelled with family
Disliked: Staff & service
Complementary tickets
Complementary tickets terms for legoland are not clear till you do the booking then they send you the details that you will be eligible for either water park or lego land which was disappointing as the booking was non refundable… lack if transparency in booking.
Stayed 1 night in Mar 2023
Response from Claussy Del Castillo on 17 Mar 2023
Hi Sami,Please accept our apologies for the disappointment you had with the park tickets. People booking with us one night are entitled to single access to any 1 park at LEGOLAND Dubai Resort (choice of LEGOLAND Dubai or LEGOLAND Water Park). Guests staying for 2 nights are entitled to 2-time access to both parks at LEGOLAND Dubai Resort (LEGOLAND Dubai and LEGOLAND Water Park). Guests staying for 3 nights and more get unrestricted access to all parks at Dubai Parks & Resorts (LEGOLAND Dubai, LEGOLAND Water Park, Bollywood Parks and Motiongate Dubai).The complementary tickets are given depending on the amount of people you have booked for. As we explained to you upon arrival, your booking had extra 6 people reason why we weren’t able to assist with the tickets.Once again, please accept our most sincere apologies and do not hesitate to contact me directly if there is anything I can do to regain your confidence in our hotel Claudia.delcastillo@legoland.aeWith my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

2/10 Terrible

tagreed

Travelled with family
Disliked: Staff & service
Terrible service for overpriced stay
Terrible service and no response from customer service about my complaint. I have booked the room with free water park access AND 2 tickets for amusement park however the amities as well as hotels.com didn’t provide the two amusement park tickets
Stayed 1 night in Mar 2023
Response from Claussy Del Castillo on 7 Mar 2023
Dear Tagreed, Firstly, I would like to thank you for taking the time to write this review and at the same time, we would like to personally apologize for not meeting your expectation during your stay. As mentioned to you by our Reservations Team, we do not have any booking with 2 park access if the guest is staying for one night only. On February 27th at 19:18 you also received an email from Expedia, explaining that “Guests staying for 1 night are entitled to single access to any 1 park at LEGOLAND Dubai Resort (choice of LEGOLAND Dubai or LEGOLAND Water Park)". We would have loved to upsell your tickets to a 2 parks one, but checking with the person that did you check-in and check-out, she mentioned there was no complaint nor requests about having this done.We are deeply sorry if you feel you weren’t explained this properly by Reservations and Front Office Supervisors. We hope you will come back, and we all will ensure you have a memorable stay. With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 Excellent

Garrettson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful. I would recommend to anyone with kids to stay if they are going to Lego land land lots of activities through out the day for the kids.
Stayed 3 nights in Feb 2023
Response from Claussy Del Castillo on 28 Feb 2023
Hi Garrettson, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay and enjoyed all our activities! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience with small kids
Nice parks, good food, very clean and amazing decoration at the hotel and friendly staff.
Stayed 1 night in Feb 2023
Response from Claussy Del Castillo on 28 Feb 2023
Hi Melissa, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

YOUSEF, Hawalli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was as expected
Stayed 4 nights in Jan 2023
Response from Claussy Del Castillo on 2 Feb 2023
Hi Yousef, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 Okay

JEONG HO

Stayed 1 night in Jan 2023
Response from Claussy Del Castillo on 2 Feb 2023
Hi Jeong, thank you for staying with us and taking the time to share your review. If you would like to discuss more about your stay, please feel free to contact me. I apologize in advance for any inconvenience you had and will like to know what happened for you not to leave satisfied. Looking forward to hearing from you soon and we all hope to see you again! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Dibesh

Stayed 1 night in Jan 2023
Response from Claussy Del Castillo on 2 Feb 2023
Dear Dibesh, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

MOUSTAFA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place friendly people and very very nice stay
Response from Claussy Del Castillo on 5 Jan 2023
Hi Moustafa, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

Stewart

Stayed 1 night in Sep 2022
Response from Claussy Del Castillo on 2 Jan 2023
Hi Stewart, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

RAJESH

Stayed 1 night in Sep 2022
Response from Claussy Del Castillo on 2 Jan 2023
Hi Rajesh, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Yamna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Claussy Del Castillo on 2 Jan 2023
Hi Yamna, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 Good

Abduwahab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Claussy Del Castillo on 2 Jan 2023
Dear Abduwahab, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Haytham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family hotel. Special shout out to the play area staff.. they are amazing and super nice to the kids. Very clean rooms and comfortable beds. My only comment is that the swimming pool should be open for later hours.
Stayed 2 nights in Mar 2022
Response from Claussy Del Castillo on 2 Jan 2023
Hi Haytham, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay and enjoyed our play area! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Mohamed A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad food
The hotel was nice for the kids, but the food was not good, I went for breakfast at 10:30, most of the food was finish and not refilled. The buffet ends is at 11, it was a bad experience also the price of food and beverage inside the water park is very high as a small bottle of water is 10 dirhams. I have a travel agency and I will never recommend the breakfast for my clients
Stayed 2 nights in Jul 2022
Response from Claussy Del Castillo on 2 Jan 2023
Hi Mohamed, Thank you for your feedback, we have share it with the respective departments. We are glad to hear your kids had a memorable stay. Looking forward to have you all back! With my best regards, Claudia Del Castillo Hotel Excellence & Guest Experience Manager

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kids love it!
Staff are incredible, nothing is too much trouble and always happy to help. Great for families, the kids were in their element and lots for them to do even without the parks. Breakfast was good but could have done with more Gluten Free options for us. Omelette, mushrooms and cheese was about all the GF member of our family could have. Having said that, for the evening meal, the chef was very accommodating. Only thing I would say is that, given it’s a family hotel, a bath would have been better than a shower for the bathrooms. Oh and my usual gripe of providing one use plastic bottles! Issue a reusable one and have water stations around!!
Stayed 2 nights in Jun 2022
Response from Claussy Del Castillo on 2 Jan 2023
Dear Naomi, Thank you for your feedback, we have share it with the respective departments. We are glad to hear all our colleagues made your stay a memorable one. Looking forward to have you all back! With my best regards, Claudia Del Castillo Hotel Excellence & Guest Experience Manager

4/10 Poor

Tarryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but overcharged and still waiting for r
Stayed 1 night in Apr 2022
Response from Claussy Del Castillo on 2 Jan 2023
Hi Tarryn thank you for staying with us and taking the time to share your review. We are sorry we didn't meet your expectations. We hope to see you again very soon and ensure you have a memorable stay. With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager