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Reviews of InterContinental Residence Suites Dubai Festival City, an IHG Hotel

5 out of 5
InterContinental Residence Suites Dubai Festival City, an IHG Hotel
Dubai Festival City, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 178 reviews" "
Rating 8 - Good. 55 out of 178 reviews" "
Rating 6 - Okay. 12 out of 178 reviews" "
Rating 4 - Poor. 7 out of 178 reviews" "
Rating 2 - Terrible. 6 out of 178 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Bilal

Stayed 5 nights in Dec 2023
Response from Hany Aziz Assistant Front Office Manager on 19 Dec 2023
Dear Bilal Thank you so much for your amazing feedback.We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.Regards,Hany Aziz Front Office Manager

2/10 Terrible

Nora

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Michelle Gabuyog on 23 Nov 2023
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We take your concerns seriously and would appreciate the opportunity to discuss this further.

10/10 Excellent

andrew

Stayed 3 nights in Sep 2023
Response from Christian A on 8 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Khalid

Stayed 2 nights in Jul 2023
Response from InterContinental Residence Dubai Festival City on 25 July 2023
Dear Mr. KhalidGreetings from InterContinental Group Dubai Festival City.Thank you for the feedback and we look forward to future stayShould you need further assistance, please do not hesitate to contact us.Warm Regards,

8/10 Good

Mohammad

Stayed 1 night in Jul 2023
Response from InterContinental Residence Dubai Festival City on 25 July 2023
Dear Mr. KhalidGreetings from InterContinental Group Dubai Festival City.Thank you for the feedback and we look forward to future stayShould you need further assistance, please do not hesitate to contact us.Warm Regards,

10/10 Excellent

Bertha

Stayed 8 nights in May 2023
Response from InterContinental Residence Suites on 18 June 2023
Thank you for your feedback and we look forward to welcoming you again.

10/10 Excellent

Cristina, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay with the kids the apartment has 2 bedrooms 2 bath kitchen living room dining room beautiful view was exceptional
Response from InterContinental Residence Suites on 18 June 2023
Thank you for your feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you again.

10/10 Excellent

Nagib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never had that kind of service in my life all over the world besides Vietnam intercontinental. They make the impossible possible and the do try to meet all your need and never say no even in BURJ Al Arab I did not enjoy as much thanks to the whole team from top down
Stayed 5 nights in May 2023
Response from InterContinental Residence Suites on 18 June 2023
Thank you for your response and we are glad that you enjoyed your stay with us. We look forward to welcoming you again.

10/10 Excellent

Benson

Stayed 4 nights in Apr 2023
Response from InterContinental Residence Suites Festival City on 14 May 2023
Thank you for your feedback and we look forward to welcoming you again.

10/10 Excellent

Ahmad, Sura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My all times 1st family choice when visiting Dubai , Excellent location quite and peaceful, staff very welcoming and helpful, special thanks to Mr. Muhammad Hamad the Guest Experience Leader who arranged for my favorite option , this apartment hotel was and will be my top choice , keep it Up
Stayed 8 nights in Feb 2023
Response from Hany Aziz on 13 Mar 2023
Dear Ahmad,Thank you for taking the time to share your feedback and for recognizing our colleagues, we are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort. Sharing your kind words will motivate everyone to always do their best, once again thank you and looking forward to welcoming you back soon.Regards, Hany Aziz Front Office Manager

10/10 Excellent

Omar

Stayed 3 nights in Mar 2023
Response from Hany Aziz on 13 Mar 2023
Dear Omar, Thank you so much for your amazing feedback.We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.Regards,Hany Aziz Front Office Manager

8/10 Good

Ruthie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible, especially front desk. They were extremely accommodating. The 3 bedroom suite was grand. It could use a deep carpet/upholstery clean to remove old stubborn stains, but overall, the property was lovely. The restaurant called 17 Above, was absolutely incredible.
Stayed 3 nights in Mar 2023
Response from InterContinental Residence Suites on 9 Mar 2023
Thank you for your feedback and we are glad that you enjoyed your stay with us. Your note will be escalated to the relevant department and we look forward to welcoming you again.

10/10 Excellent

Marelhingh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2023
Response from Ehab on 27 Mar 2023
Greetings from InterContinental Residence Suites Dubai Festival City, an IHG Hotel! Thank you for your feedback and we look forward to welcoming you soon. Best regards,EhabInterContinental Residence Suites Dubai Festival City, an IHG Hotel

8/10 Good

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from InterContinental Residence Suites on 7 Mar 2023
Thank you for your feedback and we look forward to welcoming you again.

10/10 Excellent

abdulaziz

Stayed 7 nights in Feb 2023
Response from InterContinental Residence Suites on 7 Mar 2023
Thank you for your feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you again.

10/10 Excellent

Abdulaziz

Stayed 7 nights in Feb 2023
Response from InterContinental Residence Suites on 5 Mar 2023
Thank you for your feedback and we look forward to welcoming you again.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2023
Response from InterContinental Residence Suites on 7 Feb 2023
Thank you for your feedback and we look forward to welcoming you again.

10/10 Excellent

Rodney

Stayed 7 nights in Jan 2023
Response from InterContinental Residence Suites Dubai Festival on 28 Jan 2023
Thank you for your feedback and we look forward to welcoming you again.

4/10 Poor

Zyanya

Stayed 3 nights in Jan 2023
Response from InterContinental Residence Suites on 7 Mar 2023
Thank you for your feedback. Can you please advise if you have faced any issues during your stay?

10/10 Excellent

rawan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Service was amazing
Response from Hany Aziz Assistant Front Office Manager on 17 Jan 2023
Dear rawan,Thank you for sharing your great review and we were very delighted to have you staying with us at the InterContinental Residences Suites Dubai Festival City.I was thrilled to find out that our team members made your stay memorable by exceeding all your expectations. Your compliments about their kindness and impeccable service are highly appreciated as your comments have certainly described the outcome of his dedication to excellence in service that our entire team strives for every day. It was a real pleasure to share all your kind words of appreciation with them.We are looking forward to welcoming you again to our waterfront oasis, and please feel free to connect to us through reservation.dfc@ihg.com when planning your return.Warm regards,Hany Aziz Assistant Front Office Manager

10/10 Excellent

Mr A O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected
Response from Hany Aziz Assistant Front Office Manager on 16 Jan 2023
Dear Mr A O Adedijii, Thank you for the review, glad to know you enjoyed the sincere service from our team here. Regards, Hany Aziz Assistant Front Office Manager

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from InterContinental Residence Suites on 7 Mar 2023
Thank you for your feedback and we are glad that you enjoyed your stay with stay. We look forward to welcoming you again.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment hotel
Good hotel for who are looking for apartments hotel, the service was good , room clean and quiet, not far from dubai airport only 10 driving, and close to Dubai festival mall 10 minutes walk .
Stayed 1 night in Dec 2022
Response from InterContinental Residence Suites Dubai Festival on 17 Dec 2022
Thank you for your feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you again.

10/10 Excellent

Bibi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Hany Aziz Assistant Front Office Manager on 4 Dec 2022
Dear Bibi Thank you so much for your amazing feedback.We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward.Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again.Regards,Hany Aziz Assistant Front Office Manager

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good experience we stayed there for our nephew
Stayed 8 nights in Oct 2022
Response from InterContinental Dubai Festival City, an IHG Hotel on 29 Oct 2022
Thank you so much for your kind feedback and we look forward to welcoming you again

6/10 Okay

Ahmad

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Hany Aziz on 24 Oct 2022
Dear Ahmad,Thank you for taking the time to provide us with your feedback.Rest assured this was never our intentions to cause any inconvenience to you.We have taken your concerns very seriously and I would like to lead full ownership of the case, hereby addressing my heartfelt apologies to you. I do perfectly understand how unpleasant this was.Once again thank you for your feedback and I do hope you will give us another chance to make it right for you.RegardsHany AzizAssistant Front Office Manager

10/10 Excellent

Kosala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a amazing experience during our stay. The staff was kind enough to upgrade us for larger suite since our room was not ready at the time we arrived at the hotel. It is located in a very convenient location in the festival city. The view from the room was great. My kiddo really enjoyed it. Entire hotel staff was very helpful and respectful. Rooms were modern and very clean. The breakfast offered verity of food options for everyone. I would definitely stay in the Intercontinental residence in my next visit.
Stayed 5 nights in Sep 2022
Response from Farah Nasser on 8 Oct 2022
Thank you so much for your kind feedback, we are looking forward to welcoming you again in the near future and we will always do our best to make all your stays memorable.

10/10 Excellent

Deneene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at this hotel. Great customer service. They checked us in early as a huge courtesy!
Stayed 5 nights in Jun 2022
Response from Farah Nasser on 7 Sept 2022
Appreciate your kind feedback and we look forward to welcoming you once again in the near future

10/10 Excellent

Shaikh Sohaib

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Intercontinental Residence Suites for 5 nights in August and I have to say it was one of my best stays. From the moment I checked in (which was 2am) I was so relaxed as everything was so smooth and efficient. I was travelling with 3 children so was a bit nervous but everything was lovely. The rooms were really nice and had everything I could ask for with children. The indoor pool was just what we needed to keep kids entertained specially as it was too hot outside. It was very clean and child friendly. The breakfast was also really good and had everything you could ask for. Special mention to Caroline who was really helpful and made sure we had everything we needed for kids. Housekeeping was also really good and our rooms were clean before we came back after breakfast. Special thanks to the driver of the shuttle too as one of my guests came to visit us but ended up at the other Intercontinental and their cab left them but the shuttle bought them to us at the Residence suites so special thanks. All in all had a great stay and very relaxing. The only downside was that my room was on the first floor as hotel was busy so didn't get a nice view. Apart from that would really recommend and will be staying here next time with family! Thank you!
Stayed 4 nights in Aug 2022
Response from InterContinental Residence Suites Dubai Festival on 18 Sept 2022
Dear Mr. Shaikh ,Thank you so much for taking the time to leave us this amazing review. We are happy you enjoyed your stay with us.We look forward to welcoming you again soon.Regards,

10/10 Excellent

Abdulbasset

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic stay with everything you can ask for. The staff was amazing and everything was accessible.
Stayed 9 nights in Aug 2022
Response from Farah Nasser on 19 Aug 2022
Thank you so much for your kind feedback and we look forward to welcoming you once again in the near future

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious 1 bedroom apartment, 5 star cleanliness, friendliest staff, free shuttle service to Intercontinental Hotel and the Mall both of which are within a 5 mins or less drive of the property, close to the airport but also within 15 mins of DIFC, decent breakfast choices.
Stayed 6 nights in May 2022
Response from Yaroslav on 29 June 2022
Dear Elizabeth, Thank you for your message and provided feedback! We are pleased to hear you have enjoyed your stay. It will be our great pleasure to welcome you back in the future. Best regards, Yaroslav Lisovets Cluster Reservations Team

10/10 Excellent

Ali

Stayed 2 nights in May 2022
Response from Yaroslav on 29 June 2022
Dear Ali, Thank you for your message and provided feedback! We are pleased to hear you have enjoyed your stay. It will be our great pleasure to welcome you back in the future. Best regards, Yaroslav Lisovets Cluster Reservations Team

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility
Stayed 3 nights in Apr 2022

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from Hany Aziz on 5 Apr 2022
Dear Vickie, Thank you for sharing your feedback and our pleasure to know you have enjoyed your stay with us, looking forward to welcoming you back. Regards, Hany Aziz Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Hany Aziz on 5 Apr 2022
Dear Guest, Thank you for sharing your feedback, glad that you have enjoyed your stay, looking forward to welcoming you back again soon. Regards, Hany Aziz Assistant Front Office Manager

10/10 Excellent

FAROOQ, College Point

Stayed 7 nights in Feb 2022

10/10 Excellent

TAHIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not delay just stay!
Amazing hotel Great location for airport and mall Huge rooms Excellent staff Brilliant Breakfast Only criticism for a 5* Apartment hotel i would expect a 24/7 Room Service, after 12 very limited menu and nothing for kids!
Stayed 4 nights in Dec 2021

8/10 Good

suheil

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice large rooms but a but dated
Service was lovely and faultless and the rooms are hufe, but they are certainly a bit dated
Stayed 6 nights in Dec 2021

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place! Excellent service.
Stayed 7 nights in Nov 2021
Response from Hany Aziz on 20 Nov 2021
Dear Stefan, Thank you so much for your amazing feedback. We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward. Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again. Regards, Hany Aziz Assistant Front Office Manager

10/10 Excellent

Arun, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, specially the front desk and the breakfast team. Mr Hamad at front desk was very helpful.
Stayed 2 nights in Nov 2021
Response from Hany Aziz on 12 Nov 2021
Dear Arun, Thank you so much for your amazing feedback. We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward. Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again. Regards, Hany Aziz Assistant Front Office Manager

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2021

8/10 Good

Omar

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Hany Aziz on 19 Sept 2021
Dear Omar, Thank you so much for your amazing feedback. We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward. Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again. Regards, Hany Aziz Assistant Front Office Manager

10/10 Excellent

Roxanna

Stayed 2 nights in Jul 2021
Response from Hany Aziz on 9 Aug 2021
Dear Roxanna Thank you so much for your amazing feedback. We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward. Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again. Regards, Hany Aziz Assistant Front Office Manager

4/10 Poor

mehdi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 night - breakfast was very bad - we complain on check out about that and left and day after I receive email showing scratch inside unit on TV and asking us to pay 2500 AED for TV replacement , on chk out everything was same as chk in time -
Stayed 3 nights in Jul 2021
Response from Hany Aziz on 7 Aug 2021
Dear mehdi, Thank you for taking the time to provide us with your feedback. Rest assured this was never our intentions to cause any inconvenience to you. We have taken your concerns very seriously and I would like to lead full ownership of the case, hereby addressing my heartfelt apologies to you. I do perfectly understand how unpleasant this was. Once again thank you for your feedback and I do hope you will give us another chance to make it right for you. Regards Hany Aziz Assistant Front Office Manager

8/10 Good

Fatma

Stayed 2 nights in Jul 2021
Response from Hany Aziz on 9 Aug 2021
Dear Fatma Thank you so much for your amazing feedback. We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward. Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again. Regards, Hany Aziz Assistant Front Office Manager

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Hany Aziz on 9 Aug 2021
Dear Fatma, Thank you so much for your amazing feedback. We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward. Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again. Regards, Hany Aziz Assistant Front Office Manager

4/10 Poor

Mohammad

Travelled with family
Disliked: Staff & service
Misleading hotel page
The amenities at the hotel foes not much what is written on hotels.com page, no sauna and not steam
Stayed 1 night in May 2021
Response from Hany Aziz on 9 Aug 2021
Dear Mohammad Thank you for taking the time to provide us with your feedback. Rest assured this was never our intentions to cause any inconvenience to you. We have taken your concerns very seriously and I would like to lead full ownership of the case, hereby addressing my heartfelt apologies to you. I do perfectly understand how unpleasant this was. Once again thank you for your feedback and I do hope you will give us another chance to make it right for you. Regards Hany Aziz Assistant Front Office Manager

8/10 Good

Ajay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Hany Aziz on 9 Aug 2021
Dear Ajay, Thank you so much for your amazing feedback. We are delighted to know you had a great time with us, this is our top priority in InterContinental Residence Suites Dubai Festival City as we continuously persist in supporting your lifestyle comfort, now successfully reflected through an unparalleled waterfront living. We make sure we drive you to what you deserve while away from home. I am proud to see InterContinental Residence Suites is now your 2nd home, and your appreciation is our best reward. Thank you once again, your kind note is truly heartening for all our team members, we are looking forward to welcoming you again. Regards, Hany Aziz Assistant Front Office Manager

8/10 Good

Khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Karim Abdelhamid, Cluster Hotels Manager on 31 Dec 2020
Dear Khaled, Thank you very much for sharing your feedback about your recent stay with us and we were very honored to have you staying with us at the InterContinental Residence Suites Dubai Festival City. I hope that you will give us an opportunity to restore your faith in InterContinental Residence Suites Dubai Festival City and thank you again for taking your time to leave us your valuable feedback. We would be very delighted and honored to welcome you back in our hotel once again to create an unforgettable positive experience for you. Warm regards, Karim Abdelhamid, Cluster Hotels Manager