COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Excelsior Hotel Downtown

Photo gallery for Excelsior Hotel Downtown

Featured image
Outdoor pool
Outdoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Overview of Excelsior Hotel Downtown

Excelsior Hotel Downtown

4 out of 5
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Al Rigga Street, Deira, Dubai, 29499

Explore the area

  • Popular LocationAl Ghurair Centre11 min walk
  • Popular LocationReef Mall14 min walk
  • Popular LocationFish Roundabout17 min walk
  • AirportDubai (DXB-Dubai Intl.)9 min drive

Choose dates to view prices

About this area

Dubai

Located in Dubai's Deira neighbourhood, Excelsior Hotel Downtown is in the city centre and near the airport. Travellers eager for a bit of culture can stop by Dubai Museum, while those who have shopping on the agenda may want to visit Al Ghurair Centre and City Centre Deira. Dubai Aquarium & Underwater Zoo and KidZania are not to be missed.

What's nearby

  • Al Ghurair Centre - 11 min walk
  • Reef Mall - 14 min walk
  • Fish Roundabout - 17 min walk
  • Al Seef - 4 min drive
  • City Centre Deira - 8 min drive

Getting around

  • Al Rigga Station - 2 min walk
  • Dubai (DXB-Dubai Intl.) - 9 min drive

Restaurants

  • Bistro Restaurant — 1 min walk
  • Moods — 1 min walk
  • Juice World - 2 min walk
  • Kabab Erbil Iraqui Restaurant - 4 min walk
  • Bait Al Mandi - 5 min walk

About this property

Excelsior Hotel Downtown

4-star Dubai hotel in Deira, near Al Ghurair Centre
A full-service spa, a restaurant and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free beach shuttle are also provided. Other amenities include a nightclub, a 24-hour fitness centre and a bar/lounge. All 139 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Excelsior Hotel Downtown offers 139 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge)
  • Free beach shuttle
  • Shopping centre shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: AED 65 for adults and AED 35 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Romanian
  • Russian
  • Urdu

Business services

  • 24-hour business centre
  • Conference space (86 square feet)
  • Meeting rooms 2

Spa

  • Facials
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AED 120.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15 per person, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: AED 65 for adults and AED 35 for children (approximately)
  • Airport shuttle fee: AED 150 per vehicle
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Holiday Inn Dubai Downtown Dubai
Excelsior Downtown
Excelsior Hotel Downtown Hotel
Excelsior Hotel Downtown Dubai
Excelsior Hotel Downtown Hotel Dubai
Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 53 out of 187 reviews
5 - Excellent 28%
Rating 4 - Good. 44 out of 187 reviews
4 - Good 24%
Rating 3 - Okay. 39 out of 187 reviews
3 - Okay 21%
Rating 2 - Poor. 31 out of 187 reviews
2 - Poor 17%
Rating 1 - Terrible. 20 out of 187 reviews
1 - Terrible 11%

3.5/5

Cleanliness

3.8/5

Staff & service

3.8/5

Amenities

3.2/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel!
Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Stayed 2 nights in Apr 2021

3/5 Okay

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Need renovation & pest control
I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Stayed 8 nights in Mar 2021

4/5 Good

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very courteous
Stayed 2 nights in Oct 2020