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Reviews of Class Hotel Apartments

4 out of 5
Class Hotel Apartments
Barsha Heights Al Thanya Street, Dubai

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 51 reviews" "
Rating 8 - Good. 14 out of 51 reviews" "
Rating 6 - Okay. 4 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 3 out of 51 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sevda

Disliked: Cleanliness, property conditions & facilities
I arrived at 3 midnight, I had made a reservation for 3 adults, but they gave us a room with one bed and charged 150 extra for a mattress. How is this possible if we make a reservation for 3 people? We are supposed to pay extra money. It should be in the description. I am very upset. Why should I pay so much for a double room?
Stayed 1 night in Feb 2024

2/10 Terrible

Samira

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They are so stingy. I asked for a bottle of water at reception and she made a big deal out of it refusing to give one. When I was leaving they wouldn’t keep my luggage in the trolly until taxi arrived and I asked why and if someone else needed it he said no they didn’t need it but also couldn’t keep my luggage there. Made a complaint to the manager but horrible and cheap.

8/10 Good

hany

Stayed 2 nights in Jan 2024

4/10 Poor

Gloria

Stayed 7 nights in Jan 2024

8/10 Good

Philippe

Business traveller
Liked: Cleanliness, room comfort
good
very good apartment, nice staff
Stayed 1 night in Dec 2023

8/10 Good

Sam

Stayed 1 night in Nov 2023

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Professional staff
Stayed 8 nights in Nov 2023

6/10 Okay

Sam

Stayed 7 nights in Nov 2023

10/10 Excellent

young

Stayed 5 nights in Mar 2023
Response from Karen on 18 Apr 2023
Dear Mr. Young, Thank you for giving us good rating. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

4/10 Poor

Mahir

We booked for 6 people but sleeping area wasn’t good enough for 6, the sofa (love seat) doesn’t convert to bed. I have no idea is it Expedia or the hotel fault. When I requested extra bed there was extra charge.
Stayed 1 night in Mar 2023
Response from Karen on 18 Apr 2023
Dear Mr. Mahir,Thank you for taking the time to review your stay in our hotel. Please know that extra baby cot is free however, a request of extra bed is additional charges.Currently we're taking steps to upgrade some of the hotel facilities, amenities and hope we will meet your expectations in the future. Specially with the sofa bed.Thanks & best regards,Class Hotel Apartments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Stay - Breakfast needs Veg Options!
It was a great stay overall. The Management needs to work on communication with the staff. We had specifically informed that we are paying for Breakfast for 4 adults for 5 nights, and we are Indian Vegetarian, and requested the Hotel for veg friendly options. However, the Management did not inform the Chef, and for 2 days we paid for nothing. The Chef was brilliant, and he prepared great dishes for us for breakfast. Special thanks to the Chef! Management needs to work on Communication!
Stayed 5 nights in Jan 2023
Response from Class Hotel Apartments on 16 Feb 2023
Dear Valued Guest,Warm Greetings from Class Hotel Apartments!Thank you for taking the time to review your stay in our hotel. Your feedback is extremely valuable to us as it helps us identify the areas, we can improve the guest experience. We are sorry to hear about your experience and we’ll work on improving our customer service in order to meet your expectations in the future. We are looking forward to having you again as a guest in our hotel.Best regards,Class Hotel Team

10/10 Excellent

Reynaldo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Accessibility, fair value
Stayed 8 nights in Aug 2022
Response from Karen on 22 Apr 2023
Dear Mr. Reynaldo,Thank you for your good review. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very spacious suite. excellent neighborhood. Friendly and helpful staff available 24/7. great location for walking or for grabbing a taxi.
Stayed 5 nights in Mar 2022
Response from Karen on 22 Apr 2023
Dear Mr. Benjamin, Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

10/10 Excellent

Abigail Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartments were very close to the metro station which was extremely helpful. The place was clean and quiet. The pool was lovely and was nice sunbathing. The staff were very friendly and polite.
Stayed 7 nights in Feb 2022
Response from Karen on 22 Apr 2023
Dear Ms. Abigail,Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

10/10 Excellent

yagoub

Travelled with family
Liked: Cleanliness, room comfort
I like hotel very clean Friendly staff
Stayed 3 nights in Jan 2022
Response from Karen on 22 Apr 2023
Dear Mr. Yagoub,Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

6/10 Okay

Carolina, fontana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We arrived and our reservation was reported as canceled by Traveler... which I never canceled. Expedia claim my reservation was active, Hotel claimed it was canceled. After around and hour, they finally got into an agreement and I got my room. The fridge was not working propertly and took them 2 request for them to go fix it, the bathroom had a water leaking and we had to called them to fix it too since first day. Also, we requested help on finding a place to do same day COVID TEST (Time sensitive) and we asked twice for the information and they never got back to us. Luckily I didnt rely on them for scheduling a test. The lack of communication was very bad but they did asked me a day before if I was extending my stay or leaving but they never mentioning the Covid test appointment I requested. I feel it needs more communication improvement but in general for the purpose of having a place to sleep and showers will do.
Stayed 5 nights in Jan 2022
Response from Class Hotel Apartments on 25 Apr 2023
Dear Ms. Carolina,Apology for the late response. We are sorry to hear about your experience didn’t meet the level of service we strive for. We’ll work on improving our hotel customer service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review.Best regards,

10/10 Excellent

Vivian Ifeoma, Jos

Stayed 5 nights in Oct 2021
Response from Karen on 22 Apr 2023
Dear Mr. Vivien,Greetings from Class Hotel Apartments!Thank you for the good rating. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

Muhammad

Liked: Cleanliness, room comfort
Great 14 days stay
Stayed there for 14 days, it was great. Friendly staff, good location. Great overall.
Stayed 14 nights in Sep 2021
Response from Karen on 24 Apr 2023
Dear Mr. Muhammad,Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

6/10 Okay

Nezar

Stayed 7 nights in May 2020
Response from Karen on 24 Apr 2023
Dear Mr. Nezar, Thank you for giving us a good rating. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
These apartments are great for the price point. They are clean, modern, and staffed by competent employees. If you just need a comfortable area to sleep with a kitchen and nice bathroom, and do not require much else then this would be a good selection to make. Also, it is located right near the Tecom area and its hotels, which have night clubs and restaurants you can visit.
Stayed 3 nights in May 2021
Response from Karen on 24 Apr 2023
Dear Valued Guest,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed there for five nights everything was going great. Too good to be true , our last night we saw a cockroach in the bathroom and another one under the bed. I wanted to extend my stay but definitely not after what I saw the last night. I mentioned it to front desk and they said oh I’ll tell the cleaning manager... that’s not how you fix things you can’t make me unsee what I saw. At least offer 1 night refund or a free night. Anyways thank God there’s millions of hotels in Dubai thank you next. Also the last night was just terrible the Wi-Fi stopped working as well. Just after I wanted to extend my stay there because everything was going great the last night totally killed it for me.
Stayed 2 nights in Apr 2021
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,We are sorry to hear about your experience didn’t meet the level of service we strive for. We’ll work on improving our hotel customer service in order to meet your expectations in the future. Keeping our customers happy is our number one priority and I’d like to ask you for another chance to make this up to you.We hope you will enjoy more on your next visit to us.Best regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Karen on 24 Apr 2023
Dear Mr. David,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, room comfort
Concerning the price its excellent location clean comfort
Stayed 1 night in Sep 2020
Response from Karen on 24 Apr 2023
Dear Mr. Roger,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff in reception very stupid and negative ,they never come compromise and they r ready to argue with u hours instead of dealing the problem, I felt like they wanted make my stay miserable,but hotel is very nice and clean ,owners should make traning or change the reception stuff
Stayed 2 nights in Apr 2020
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,We are sorry to hear about your experience didn’t meet the level of service we strive for. We’ll work on improving our hotel customer service in order to meet your expectations in the future. Best regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff in Dubai
Great place to stay in Dubai. Good location, clean and nice place. Staff is the best reason to stay here. Friendly and very helpful and professional.
Stayed 1 night in Feb 2020
Response from Karen on 24 Apr 2023
Dear Mr. David,Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

10/10 Excellent

ANCA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Karen on 24 Apr 2023
Dear Mr. Anca,Thank you for the good rating. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

amresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Karen on 24 Apr 2023
Dear Mr. Amresh,Thank you for your good ratings. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Karen on 24 Apr 2023
Dear Mr. Norman,Thank you for your good ratings. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of this hotel was amazing, The hotel in general is not a 5 star building but you are treated as a 5 star guest. I would stay in this hotel again for sure and i recommend it for all people that are looking for a sweet deal and a comfortable stay.
Stayed 7 nights in Nov 2019
Response from Karen on 24 Apr 2023
Dear Valued Guest,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Nothing really staff friendly and assertive to needs very polite
Stayed 11 nights in Oct 2019
Response from Karen on 24 Apr 2023
Dear Valued Guest,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

4/10 Poor

Ayman

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not as good as their competitors
property is dated and can use a good refurbishment. there is an odor while not strong it is persistent. Had tried to get an early check in which was not possible, but then was given room one hour 40 minutes after their check in time. Overall property is not bad for the price and other then my room not being ready at 2 pm and having to wait, the place is average.
Stayed 2 nights in Oct 2019
Response from Class Hotel Apartments on 25 Apr 2023
Dear Mr.Ayman,Thank you for taking the time to review your stay in our hotel. We are sorry to hear about your experience didn’t meet the level of service we strive for. We’ll work on improving our hotel customer service in order to meet your expectations in the future. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was faboulous, very friendly, simple clean and had everything you needed Parking was great and easy aswell
Stayed 1 night in Apr 2019
Response from Karen on 24 Apr 2023
Dear Valued Guest,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and generally very nice apartment. Bedrooms very nice and comfortable. Kitchen area was adequate although a little basic. Very friendly and polite staff. We ate in the restaurant once and food was excellent. Lack of alcohol in the hotel was a disappointment as a beer/wine is always nice with a meal. Pool was nice and pool area kept clean and never too busy. Hotel was a short (approx 5 min) walk from nearest Metro was good and removed the need for taxis to/from the hotel.
Stayed 7 nights in Apr 2019
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,Apology for the late response. Your feedback is extremely valuable to us. We are very pleased to hear that our staff made your stay pleasant and that our hotel met your expectations. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,Thank you for giving us a perfect rating. We are looking forward to having you again as a guest in our hotel.Best regards,

10/10 Excellent

Rajagopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Class Hotel Apartment
The stay was great and the location is excellent. The apartment is very clean and comfortable. Staff were nice and helpful. Nice balcony and great kitchen. Liked it and will stay again
Stayed 4 nights in Oct 2018
Response from Class Hotel Apartments on 25 Apr 2023
Dear Mr. Rajagopal,Apology for the late response. Your feedback is extremely valuable to us.Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant and that our hotel met your expectations. We are looking forward to having you again as a guest in our hotel.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,Apology for the late response. Thank you for giving us a good rating. Keeping our customers happy is our number one priority and we strive incredibly hard here to make every customer experience enjoyable. We hope you will enjoy more on your next visit to us. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel, staff are friendly it’s in a brilliant location close to the Metro. Very clean and rooms are very spacious. The roof top pool is lovely to chill out for a few hours and I’d very clean. Would definitely come back.
Stayed 10 nights in Sep 2018
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,Apology for the late response. Your feedback is extremely valuable to us.Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant and that our hotel met your expectations. We are looking forward to having you again as a guest in our hotel.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean hotel. Area is lacking in terms of dinning and services. Close to metro station
Stayed 5 nights in May 2018
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,Thank you for taking the time to review your stay in our hotel. Your feedback is valuable to us. Keeping our customers happy is our number one priority and I’d like to ask you for another chance to make this up to you.Best regards,

8/10 Good

lon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in a nice area of Tecom, Al Barsha Heights. The hotel is very clean and comfortable. The staff were extremely accommodating and helpful. I cannot speak to the restaurant as I chose to eat outside of the hotel. I will stay here again.
Response from Class Hotel Apartments on 25 Apr 2023
Dear Mr. Lon,Apology for the late response. Thank you for your positive comments. Your feedback is extremely valuable to us. We are very pleased to hear that our staff made your stay pleasant and that our hotel met your expectations. Keeping our customers happy is our number one priority and we strive incredibly hard here to make every customer experience enjoyable. We hope you will enjoy more on your next visit to us.Best regards,Best regards,

10/10 Excellent

ROSEMEIRE

Stayed 5 nights in Jan 2024

8/10 Good

FABIO

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2022
Response from Karen on 22 Apr 2023
Dear Mr. Fabio, Thank you for giving us a good rating. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Karen on 24 Apr 2023
Dear Valued Guest,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

Marcel

Liked: Cleanliness, room comfort
Stayed 28 nights in Mar 2021
Response from Karen on 24 Apr 2023
Dear Mr. Marcel,Thank you for your positive comments. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement propre de taille humaine (12 étages seulement) belle piscine et proche de toutes commodités le plus le métro a 2min à pied et à 2 stations du Mall!
Stayed 6 nights in Feb 2020
Response from Karen on 24 Apr 2023
Dear Valued Guest,Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel à l’écoute et très efficace Propreté rien à dire La seule chose genante c’est qu’il est loin de la mer et que la piscine est trop petite
Stayed 4 nights in Oct 2019
Response from Karen on 24 Apr 2023
Dear Valued Guest,Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant.Thank You, Class Hotel Apartments.

10/10 Excellent

Fawaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Karen on 24 Apr 2023
Dear Mr. Fawaz,Thank you for the good rating. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Thank You, Class Hotel Apartments.

10/10 Excellent

성엽

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class hotel apartment stay
Very convenient, but air conditioning is so cold
Stayed 5 nights in Apr 2019
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,Apology for the late response. Your feedback is extremely valuable to us.Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our hotel met your expectations. Your comment about AC is noted accordingly. We are looking forward to having you again as a guest in our hotel.Best regards,Class Hotel Team

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Class Hotel Apartments on 25 Apr 2023
Dear Mr. Abdullah,Apology for the late response. Thank you for giving us a good rating. Keeping our customers happy is our number one priority and we strive incredibly hard here to make every customer experience enjoyable. We hope you will enjoy more on your next visit to us. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
가격대비 무난한 숙박시설
룸 내 시설은 무난함, 수영장이 너무 작음, 핼스장도 너무 작음, 주변에 가 볼만한 곳이 별로 없음, 전철을 이용할 경우 전철역에서 걸어서 10분 거리
Stayed 2 nights in Mar 2019
Response from Class Hotel Apartments on 25 Apr 2023
Dear Valued Guest,Apology for the late response. Your feedback is extremely valuable to us.Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our hotel met your expectations. We are looking forward to having you again as a guest in our hotel.Best regards,

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
قربه لمول الامارات ونظافته
الفندق ممتاز جدا وقريب من مول الامارات
Stayed 1 night in Feb 2019
Response from Class Hotel Apartments on 25 Apr 2023
Dear Mr. Ali,Apology for the late response. Your feedback is extremely valuable to us.Thank you for taking the time to review your stay in our hotel. We are very pleased to hear that our staff made your stay pleasant and that our hotel location met your expectations. We are looking forward to having you again as a guest in our hotel.Best regards,