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Atlantis, The Palm

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Private beach, free beach cabanas, sun-loungers, beach umbrellas
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Private beach, free beach cabanas, sun-loungers, beach umbrellas
2 outdoor pools, free pool cabanas, pool loungers

Overview of Atlantis, The Palm

Atlantis, The Palm

5.0 star property

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Crescent Road, The Palm, Dubai

Explore the area

  • Popular LocationAquaventure5 min walk
  • Popular LocationSkydive Dubai15 min drive
  • Popular LocationJumeirah Beach15 min drive
  • AirportDubai (DXB-Dubai Intl.)32 min drive

Choose dates to view prices

About this area

Dubai

Atlantis, The Palm is located in Palm Jumeirah, a neighbourhood in Dubai, and is in the entertainment district and on a private beach. Burj Al Arab and Skydive Dubai are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Sheikh Zayed Road and Wild Wadi Water Park. Travelling with kids? Consider Dubai Aquarium & Underwater Zoo, or check out an event or a game at Dubai Sports City. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with skydiving.
Visit our Dubai travel guideOpens in a new window
Map

What's nearby

  • Aquaventure - 5 min walk
  • Skydive Dubai - 15 min drive
  • Jumeirah Beach - 15 min drive
  • Ain Dubai - 16 min drive
  • Bluewaters Island - 16 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 5 min walk
  • Dubai (DXB-Dubai Intl.) - 32 min drive

Restaurants

  • Starbucks - 5 min walk
  • Asateer Tent - 7 min walk
  • Nasimi Beach - 7 min walk
  • Saffron - 9 min walk
  • Kaleidoscope - 11 min walk

About this property

Atlantis, The Palm

5-star hotel with pools, private beach and full-service spa
Catch some rays on Atlantis, The Palm's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 20 restaurants.
Atlantis, The Palm offers 1539 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Dubai hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, 3 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a waterslide, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shuiqi has 27 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Atlantis, The Palm is listed in the 2021 Travel + Leisure 500.

Languages spoken

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: AED 170 per person
  • 20 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/games room
  • Children's pool
  • Ecotours
  • Fitness centre
  • Full-service spa
  • Helicopter/aeroplane tours
  • Kayaking
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Private beachfront location
  • Terrace

Spa

  • 27 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 60-inch LED TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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See similar properties

Dubai
Dubai
Palm Jumeirah
Palm Jumeirah
Parking included
Parking included
Business-friendly
Business-friendly
Guest rating 4+
Guest rating 4+
Hotel
Hotel
5 star
5 star

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.
Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.
Guests should notify the property in advance of their flight details.
Aquaventure water park may not be open daily. Guests should contact the property directly for hours of operation.

Renovations and closures

The property will be renovating from 27 June 2022 to 30 November 2022 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 13 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for AED 280.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1250
  • New Year's Eve (31 December) Gala Dinner per child: AED 625 (from 4 to 13 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 170 per person (approximately)
  • Airport shuttle fee: AED 485 per vehicle (one way)
  • Rollaway bed fee: AED 280.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 13 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Atlantis
Atlantis Hotel
Atlantis Hotel Palm
Atlantis Palm
Palm Atlantis
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Atlantis Palm Hotel Dubai
Atlantis Palm Hotel
Atlantis Palm Dubai
Atlantis The Palm
Atlantis, The Palm Hotel
Atlantis, The Palm Dubai
Atlantis, The Palm Hotel Dubai

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 706 out of 1032 reviews
5 - Excellent 68%
Rating 4 - Good. 186 out of 1032 reviews
4 - Good 18%
Rating 3 - Okay. 69 out of 1032 reviews
3 - Okay 7%
Rating 2 - Poor. 37 out of 1032 reviews
2 - Poor 4%
Rating 1 - Terrible. 34 out of 1032 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, welcoming staff.. a must visit place
Stayed 5 nights in Jun 2022

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We paid a lot more for this hotel over others in Dubai but the service was the poorest here and we were very disappointed with lots of misinformation when we asked questions about room service and pool hours. The attached water park was also a disappointment with it being over crowded and life guards that seemed untrained and just like to splash guests floating in the lazy river.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids & family.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a beautiful experience
Stayed 8 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water rides
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was generally an excellent stay. The Aquatrek experience was wonderful Gayatri was brilliant especially when my o/h was nervous about going in. The room staff were very good Nazir always left it in a great state. Plato's tea bar was wonderful. We visited there every night. The staff were all excellent and the live music from the 2 Spanish ladies was brilliant- great way to unwind from busy day. The food was good as well. In terms of dining Gordon Ramsay's was our favourite- the pizza was brilliant and so were the ice creams. In terms of downsides the service at Kalidascope was poor every time we went there- 5 times for breakfast i think. Consistently got orders wrong, etc. Also on two of the afternoons there was works done on rooms close to our own so the sounds of drilling, hammering disturbed us- and carried on even when we complained. Sometimes some of the service could have been better. Overall an enjoyable stay that i would recommend.
Stayed 6 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing place.
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
孩子非常喜欢这里，下次还会来这里。自助餐也很好吃！清洁人员和失物管理处人员非常负责 帮我们找回手机！感谢！
Stayed 2 nights in Jun 2022

1/5 Terrible

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was in Dubai and I liked the Atlantis idea overall
Stayed 9 nights in Jun 2022