Outdoor pool, open 8:30 AM to 8:00 PM, free pool cabanas, pool umbrellas
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Reviews of Andaz by Hyatt – Palm Jumeirah Residences

Andaz by Hyatt – Palm Jumeirah Residences
Palm Jumeirah, Dubai, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Reza

Liked: Cleanliness, property conditions & facilities
Washing machine in unit was acting up and no one could help us fix it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We would everything about tge Andaz Hyatt! Could not fault it in anyway.
Stayed 5 nights in Feb 2023

10/10 Excellent

Sita

Liked: Cleanliness, room comfort
Short stay, great stay
From start to finish the staff were very welcoming, professional but mostly very down to Earth.
Stayed 4 nights in Jun 2022
Response from Andaz Dubai The Palm team on 2 Aug 2022
We are thrilled that you enjoyed your experience. We put customer experience and satisfaction as one of our priorities. Looking forward to seeing you again soon!

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that there was an adult pool and the spa was amazing.
Stayed 7 nights in Sep 2021

10/10 Excellent

Charmaine Kayne

Travelled with group
Liked: Cleanliness, room comfort
Awesome! We definitely had fun!
Stayed 1 night in Jul 2021

10/10 Excellent

Randa

Liked: Cleanliness, room comfort
Comfort and luxury
Loved our stay. Enjoyed the adults pool and the pool on the beach
Stayed 1 night in Jun 2021

2/10 Terrible

MOHIT

Disliked: Cleanliness, amenities
Stayed 1 night in Feb 2021
Response from Sundaresan on 28 Feb 2021
Dear Mohit, Thank you very much for taking the time to share your feedback following your recent stay. We are truly sorry to hear that your stay was a disappointment. We would like to hear your feedback as to how we can make your stay more comfortable for your future stay. Warm Regards Team Andaz

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Size of the one bedroom apartment is a nice size for one person. The studios are pokey and very small
Stayed 11 nights in Jan 2021
Response from Sundaresan on 30 Jan 2021
Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay. We are truly sorry to hear that your stay was a disappointment following the challenges you mentioned. We have indeed taken a good note and shared your comments to our management. Warm Regards Team Andaz

10/10 Excellent

M

Business traveller
Liked: Cleanliness, room comfort
Great 5 nights at a fantastic hotel
Stayed here for 5 days on business and I thought the hotel was fantastic! The staff were so helpful and attentive at all times. I stayed in one of their studio apartments which was really well laid out and it was great to have a kitchen area. The pool is shared with Tiara residences and has stag on hand at all times. Can’t recommend this hotel enough!
Stayed 5 nights in Sep 2020
Response from Sundaresan on 21 Sept 2020
Dear Guest, Thank you for staying at Andaz Dubai The Palm! We look forward to welcoming you once again in the future. Best Regards, Andaz Team

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, room comfort
Great hotel
Nice Hotels
Stayed 1 night in Jul 2020
Response from Reservations Host on 24 July 2020
Dear Guest, Thank you for staying at Andaz Dubai The Palm! We look forward to welcoming you once again in the future. Best Regards, Andaz Team

10/10 Excellent

Gift

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2020
Response from Reservations Host on 28 June 2020
Dear Guest, Thank you for staying at Andaz Dubai The Palm! We truly hope that you enjoyed your stay and look forward to welcoming you once again in the future. Best Regards, Andaz Team

6/10 Okay

Verified traveller

Stayed 5 nights in Mar 2020
Response from Sundaresan on 26 Apr 2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back. Warm Regards Andaz Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay at Andaz, The Palm. My one bedroom apartment was great - everything you'd need for 1 week away. Fully fitted kitchen, seating area and dining area, floor to ceiling windows, nice views, super comfy bed, lots of wardrobe space, large bathroom with bath and walk in shower. I would prefer softer pillows and perhaps slightly better choice of TV programs ie movies but that's only my preference. The design of the hotel is modern with Arabic twist - very cool! Breakfast buffet was one of the best I've ever had, amazing selection of everything from hot to cold, fresh to baked, traditional or healthy. Sadly I only got to enjoy it for half of my stay as the hotel had to follow guidelines related to Covid-19 and offered breakfast to order instead which was fine but not as good. Loved the pool on the 14th floor, very relaxing with great views. The hotel staff was very friendly and helpful. The newly opened Nakheel Mall is just across the road with variety of shops, food outlets and large Waitrose as well as Monorail Station on the top floor. All in all great stay and highly recommended.Thank you for a great stay.
Stayed 7 nights in Mar 2020
Response from Sundaresan on 21 Mar 2020
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back. Warm Regards Andaz Team

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The initial few days of the stay were fine. There were a few issues that ensued later one 1) with a fire test alarm going off at 2 am 2) no hot water for the best part of the day once 3) sustaining some sort of insect bed in bed by which I saw were bed bugs but the staff failed to find.
Stayed 7 nights in Jan 2020
Response from Sundaresan on 20 Jan 2020
Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay. We are truly sorry to hear that your stay was such a disappointment following the challenges you mentioned. We have indeed taken a good note and shared your comments in regard to our services as I understand your experience was not up to your expectations. Please rest assured that we will follow up to ensure such experience does not reoccur and that we will have the chance to restore your faith in our service on your next visit. Warm Regards Sundaresan

10/10 Excellent

Lida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sundaresan on 10 Jan 2020
Dear Ms. Lida, Thank you for your valuable feedback. We look forward to welcoming you back. Warm Regards Sundaresan