Airport Road, Al Garhoud, Next to Airport Terminal 1, Dubai
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 204 out of 344 reviews" "
10 - Excellent
204
Rating 8 - Good. 84 out of 344 reviews" "
8 - Good
84
Rating 6 - Okay. 28 out of 344 reviews" "
6 - Okay
28
Rating 4 - Poor. 14 out of 344 reviews" "
4 - Poor
14
Rating 2 - Terrible. 14 out of 344 reviews" "
2 - Terrible
14
8.8/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Kai
Travelled with group
2 May 2024
Liked: Cleanliness, staff & service, amenities
Great and cheap for a short night stay
Kai
Stayed 1 night in May 2024
Response from Hotel Management on 3 May 2024
Dear Kai,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
Dear Jean-Francois,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,
Dear Michael,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay with us did not meet your expectations, and we apologize for any inconvenience caused as a result of this. Please know that we strive in providing an exceptional service to all of our guests, and that we deeply regret that we fell short in delivering this to you. We appreciate your valuable feedback as it helps us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience.Rest assured, we have addressed the concerns you raised with our team, and we are taking steps to ensure that similar issues do not occur in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved stay.If you would like to discuss your experience further or have any additional feedback to share, please feel free to reach out to us directly. We value your input and strive to make every guest's stay memorable and enjoyable.Thank you again for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Warm regards,Management team
They realized it was my birthday and brought me a slice of cake at breakfast.
Arleny
Stayed 4 nights in Apr 2024
Response from Hotel Managemenet on 18 Apr 2024
Dear Arleny,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service, and happy birthday again!We wish to welcome you again in the future.Kind regards,
I had a lovely 2nights there. The room was large. Shuttle service is available to the Dubai Mall & a local beach. And it is a short walk to the metro.
Janielle
Stayed 2 nights in Apr 2024
Response from Management team on 16 Apr 2024
Dear Janielle,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service.We wish to welcome you again in the future.Kind regards,
Dear Anjit,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
I dont think i will be staying at this hotel again.
Ferruh
Stayed 2 nights in Apr 2024
Response from Management team on 16 Apr 2024
Dear Ferruh,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,
Dear Jamal,Thank you for taking the time to give us your feedback about your recent stay with us.The team is delighted to know that you had an unforgettable stay with us and that our staff provided you with excellent service. We hope we can welcome you back soon. Kind regards,Management team
Dear Rekha,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,
This is a nice stay away from the busy city. Conveniently located 5 mins to the airport. Very quiet. The rooms are spacious, while as breakfast is okay.
Tracy
Stayed 4 nights in Mar 2024
Response from Management team on 4 Apr 2024
Dear Tracy,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.We hope we can welcome you for a more extended period next time. Kind regards,
10/10 Excellent
Colene
Travelled with family
31 Mar 2024
Liked: Property conditions & facilities
Very late check in but service very helpful and attentive. Room is clean and very comfortable and excellent value for money
Colene
Stayed 1 night in Mar 2024
Response from Hotel management on 1 Apr 2024
Dear Colene,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,
10/10 Excellent
Sriram
19 Mar 2024
Liked: Cleanliness, staff & service, amenities
Easy access from airport. Great friendly staff. Good breakfast buffet options. Free shuttle to airport and Mall. Great bar. Construction ongoing,was loud in the lobby,rooms were quit though
Sriram
Stayed 1 night in Mar 2024
Response from Management team on 19 Mar 2024
Dear Sriram,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.Unfortunately we are currently being affected by nearby roadside construction works, however we have been assured that this is a temporary issue which will be recovered shortly. In the meantime we value your comments and will use them to improve our guest services in the future. We look forward to welcoming you back again soon for a pleasant stay! Kind regards,
2/10 Terrible
UPINDER
Travelled with family and small children
16 Mar 2024
Disliked: Cleanliness, amenities
There was no WATER in hotel and they gave choice to take shower in there sister hotel next street
UPINDER
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Upinder,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the water shortage. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,
Dear Jermaine,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
8/10 Good
Nadine
10 Mar 2024
Nadine
Stayed 1 night in Mar 2024
Response from Management team on 1 Apr 2024
Dear Nadine,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
Facility is good, staff are friendly, food is poor.
Tamer
Stayed 2 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Dear Tamer,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your concern with the management in charge and we are working on fixing this issue as soon as possible. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,
4/10 Poor
zammy
Travelled with partner
2 Mar 2024
Poor quality towels
zammy
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Dear Zammy,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your comment about the towels with the management in charge to improve their quality and better serve our valued guests. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,
10/10 Excellent
nirav
28 Feb 2024
nirav
Stayed 2 nights in Feb 2024
Response from Management Team on 25 Mar 2024
Dear Nirav,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
Aloft was overall good but we have few glitches like staff said one thing and bus drivers said opposite e.g staff told us there was only drop off to airport and no pick up so we took own cab. Bus driver told us there is pick up and drop off for clients.
Ruhan
Stayed 6 nights in Feb 2024
Response from Aloft Dubai Airport on 19 Feb 2024
Dear Ruhan, Thank you for giving us your feedback about your recent stay with us earlier this month. We are glad that you that you generally enjoyed your stay. Please be assured that we have taken note of your comments and are working towards improving it. We hope we will be able to welcome you back to the hotel in the future.Best regards,
10/10 Excellent
ZAREEN
Travelled with family
14 Feb 2024
Liked: Property conditions & facilities
Clean friendly convenient
ZAREEN
Stayed 2 nights in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Zareen,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
6/10 Okay
Michael, grand rapids
12 Feb 2024
Michael
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Dear Michael,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Alfredo
8 Feb 2024
All great
Alfredo
Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Feb 2024
Dear Alfredo,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
The hotel staff has been highly professional and polite in all aspects…!!!
Georg Michael Karl
Stayed 6 nights in Feb 2024
Response from Hotel Management on 9 Feb 2024
Dear George,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport. We are delighted to hear that you generally enjoyed your stay with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,
Dear Maria,Thank you for sharing your feedback with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
Dear Muntadher,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
Dear Jeremy,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
Dear Catherine,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
6/10 Okay
Jerry
22 Jan 2024
Jerry
Stayed 1 night in Jan 2024
Response from Hotel Management on 12 Feb 2024
Dear Jerry,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon and serve you better.Kind regards,
Dear Junho,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
8/10 Good
Megan
Travelled with family
16 Jan 2024
Liked: Cleanliness, amenities
Perfect for a one night layover stop. Rooms were spacious & modern. Would recommend!
Megan
Stayed 1 night in Dec 2023
Response from Hotel Management on 17 Jan 2024
Dear Megan,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
10/10 Excellent
Khairun
15 Jan 2024
Khairun
Stayed 2 nights in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Khairun,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
Dear Rhonda,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
Near to airport ..
Courteous staff
one of the negative feedback is about travel desk for city sight seeing not up to the mark .
Booked private car for city sightseeing
During booking it was informed that driver will complete the sightseeing within 4 hrs .
driver turned up late by an hour coupled with heavy traffic jams managed to see only one location .
RUPHERT
Stayed 1 night in Dec 2023
Response from Hotel Management on 4 Jan 2024
Dear Ruphert,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
10/10 Excellent
Michael, ATLANTA
Travelled with family, Travelled with group
31 Dec 2023
Liked: Amenities
Michael
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Jan 2024
Dear Michael,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
Great hotel. Very close to the airport with free shuttle, walking distance to 3 restaurants, a pharmacy and a super market. Rooms were clean and beds were comfortable. Staff at the front desk was very professional and helpful
Fahad
Stayed 1 night in Dec 2023
Response from Hotel Management on 4 Jan 2024
Dear Fahad,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you generally enjoyed your stay with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,
Dear Yamin,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport. We are delighted to hear that you generally enjoyed your stay with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,
Great stay! Room was very comfortable. All staff were extremely friendly. Very close to the airport. Highly recommend
Amit
Stayed 1 night in Dec 2023
Response from Hotel Management on 18 Dec 2023
Dear Amit,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
10/10 Excellent
Mahad
17 Dec 2023
Mahad
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Dec 2023
Dear Mahad,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
8/10 Good
Chung Sing
16 Dec 2023
Chung Sing
Stayed 2 nights in Dec 2023
Response from Hotel Management on 18 Dec 2023
Dear Chung Sing,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,