Downtown Los Altos Hotels, Los Altos

"When asked for more towels after only two were in the room they said they are in washer. I asked for the room to be cleaned and beds made and when we returned nothing was done. The breakfast are okok "

"Did not use pool or had the breakfast. Staff was friendly. Room was clean."

"It’s just run down and dirty. I was unpleasantly surprised."

"Stay was overall a pleasant event. "

"Good "

"We at a last minute stop in San Jose and booked the Hyatt last minute. The hotel suited our needs for a one night stay. The room was clean and comfortable. Our initial front desk staff was great! He was friendly, courteous and informative. later in the evening we attempted to eat at the hotel restaurant. I'm not sure there is a restaurant. There were tables and a bar area right next to the front desk. I saw no restaurant staff. The front desk staff asked us to take a seat and he would be right with us. Several other guests were in line waiting hotel service. Needless to say, after 5 or so minutes we went back to our room. We called an uber to eat out. While waiting we noticed that a section of the glass awning, above the main entrance,was shattered. it appeared to be a safety hazard. In summary, it served our purpose for an unexpected overnight but nothing impressive or memorable. "

"I really enjoy coming to this hotel week after week. One thing I was noticing is how the staff members are always busy doing something to keep this place in excellent condition. Maintenance staff Rafa and Isaiah are continually moving around and getting stuff done. The swimming pool and hot tub are always extremely clean and area is trash free. Very much appreciate these guys. Front desk staff always greet guest with a smile and make you feel welcome. Housekeeping staff are so kind and smile and say hello in the hallways. Nelli and Buu, at the bar/restaurant remember your drink you had last time and are quick to make sure you are happy with your beverage and food orders. Just another few reasons to make this hotel your to when in the area as I have."

"Clean"

"Enjoyed the hotel. Suite was perfect for our family of 4"