Douglas Franklin Reserve Tours and Activities

The location is good, easy to walk to Southbank. Hope Street Cafe is close. - Arranging a late check-in was sketchy. It was difficult to communicate with staff & the process was stressful. I had to send a photo of my licence 3 days before, then had to wait until the afternoon of travel to receive a payment link, pay the bond & wait for check-in instructions which never arrived. I had to call the 1300 number before I boarded my flight to follow up. This was at 8pm, which was not ideal when travelling solo with 2 children. - The apartment smelt musty & was in need of a deep clean. The main bedroom was extremely dusty, the bedside drawers didn’t close, there was so much mould around the windows and the bathroom smelt like sewerage. The pillows were terrible, flat & no pillow protector. - The reception staff did not even say hello whenever we walked past, apart from one female. I tried to just suck it up & not make a fuss about the lack of cleaning, until my children & I started getting allergy symptoms/headaches. The nice staff member seemed approachable so I raised my concerns & she arranged a cleaner promptly which was much appreciated. - Upon check-out, I mentioned the bathroom drain again & was advised that it had recently been “fixed” by a plumber. I highly doubt it, I could see the sludge when I looked in there - so gross! - No key to lock balcony doors from inside (for kids). Overall, our stay was fine in the end, but I would not recommend & would not return.

good value stay pretty close to everything and great views