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"We were given a room that was not the same as the one shown in the advertised photos. A few days before check-in, I received a message about the room, and on the day we arrived, I specifically requested a room that matched the photos. Unfortunately, my request was rejected and we were told that no changes could be made. Additionally, there was noticeable noise in our bedroom caused by water flowing through the pipes whenever other rooms finished using the hot spring. Overall, we did not enjoy our stay as we were unable to sleep well."

"the room is spotless and the staff are really helpful"

"What an unique beautiful setting! You can have a free access to Cultural center all day while staying here. Beautiful lake, boat ride, shows and shops and restaurants! , I loved it but need to know its not a luxury accommodation. It has a feel of being at the college campus, buildings are ancient and stylish and buildings are scattered out among garden n bridges. If you arrive at the night, you may feel little isolated and scared. We were. No restaurant at the hotel site but walk all the way to the end of culture center, they offer hot pot restaurant for the night but otherwise, closest store offers drink and cup noodles… yes thats it. We didnt have a car to go out so we ended up having a cupnoodle night. we felt like we are experience dorm like trip! Great for kids and young people "

"客房內有溫泉池 剛進房室內比較有潮濕的味道，建議可以放一台除濕機 這樣空氣的味道會很舒服，被單也會輕多了不然被子蓋起來感覺重重的 "

"The room was great and the bathroom was spacious. Check in was extremely difficult and stressful - since I booked with Expedia there was difficulty in finding the reservation. "

"Staff are courteous and the room is very clean."

"👍"

"Upon our arrival, the front desk "

"My kid did"