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"Very new. Opened June 2024. The hotel spa is superb. I had a deep tissue massage. One of the best ice ever tried (I do body massage at least per fortnight). Location is good. Lots of food choices. Easy access to every where in Jakarta. "

"Lobby 9/10. Bright, modern feel. Breakfast 7/10. Pretty standard hotel breakfast. Room (5/10). The carpet in my room was dirty with stains all over. Convenience (9/10). Mini mart and few restaurants on the ground floor. Elevator (11/10). The ACs in the elevators were the best part of the experience."

"Room was spotless and the staff were fantastic. Really enjoyed my stay in Shangrila Jakarta and the helpfulness and friendliness of all the staff from the people at the doors to the desks to the restaurant staff made my stay that much better. Thank you, everyone"

"The room is outdated. The tv did not work and I informed reception and they said they would send someone up. No one came. I had to go all the way back down to reception to cancel the request so I could go to bed. Check in was nice. The lady was very friendly. I asked if I could check out 1pm instead of 12 and she said that was fine. I got a phone call the morning of checkout after 12 asking if i wanted to stay another nignt or if i was going to check out. Very annoying as I'd asked for the late...

"Conveniently located with a shopping center"

"Good service"

"Easy to find for a long overnight layover, great view from the room and free breakfast. "

"Beautiful property and Professional, kind and friendly staff that always ready to assist your needs with a smile :) We will definitely visit&stay at this Hotel in near future ! "

"Had a wonderful stay at Mercure Jakarta Kota. I must say, the front office staff went out of their way to take care of my requirements and even ordered some IKEA products I wanted to carry back. Special thanks to Rika & Hafist Subchan for their excellent customer service. The staff across were nice and courteous and always helpful - house keeping, restaurant, room service, support staff and front office. The rooms were spacious and nice, and of course the breakfast buffet too! Was a pleasant...

"The services of the staffs was remarkable. If their motto stated “Melayan dengan senang hati !” It’s true Gems. Breakfast Banquet is marvelous. They truly go above and beyond. Many times blew my minds and My best friend Misslinda, how the chef and the staffs remember if I loved their colak singkong and special prepared from the kitchen for me. I feel the warmth and the love every time I stayed. Keeps up a great job 👏 Bu Christine ( San Francisco, Bay Area’s)"

"The hotel was great. The restaurant was off the chain with a buffet to die for- Daily Social check it out a must see and taste!! Staff is excellent!!😊"

"Beautiful city view, nice variety of food on breakfast."

"A fabulous stay. The staff went out of their way to make us feel special. The attention to detail in the hotel is extraordinary. Very good breakfast, great restaurants and very helpful front desk. "

"Modern hotel, good food, and beautiful rooms."