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Reviews of Mels Weldon Dongguan Humen

4.5 out of 5
Mels Weldon Dongguan Humen
Huanghe Tower, Humen Avenue, Humen Town, Dongguan, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 197 reviews" "
Rating 8 - Good. 90 out of 197 reviews" "
Rating 6 - Okay. 25 out of 197 reviews" "
Rating 4 - Poor. 14 out of 197 reviews" "
Rating 2 - Terrible. 4 out of 197 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

AZ

Stayed 2 nights in Dec 2023

10/10 Excellent

Ryon

Stayed 3 nights in Nov 2023

2/10 Terrible

JENNYR, Los Angeles

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel room and hallway had an awful muggy odor that made my lungs hurt. I would not recommend staying at this hotel as there are better options. The images are very misleading and it is overpriced. You are much better off staying at the Grand Mercure across the street.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Business trip stay. Beautiful room with an amazing bathroom. Very nice especially for the location
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice but limited choices for dining though.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Rooms a little tired. Bar closed during our stay. Cafe also closed . Wifi terrible in room- no connection what ever.
Stayed 2 nights in Jan 2019

4/10 Poor

WING SZE ANNA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, not clean, air-con noisy, bad smell
The 1st room we stayed is with bad smell, the air-con is noisy and the telephone is not working. We complained to front desk and they changed another room for us. But unfortunately the 2nd room is more worst than the 1st one : the room is very old, not clean, still with bad smell, the air-con is noisy and not cool enough. We have the breakfast at the cafe on 61th floor, the table was not tidy up and the tableware were dirty. We may not stay again next time.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 5 nights in Jun 2018

4/10 Poor

jam, philippines

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but Aircon was terrible
Aircon is terrible, tv needed fixing before use. Breakfast was mostly Chinese food. The room is big but bed was too soft. Outside corridor have a weird smell. Elevator smells like food. It’s my second time in this hotel. The first time was not like this. I hope they improve since location is really good and the rooms are huge.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Nice Hotel but not clean
This Hotel has a great location and view with it being centered in the middle of so many shops and restaurants. However, the room that I was given was not up to 4-5 star status. There were huge stains on the carpet, peeling wall paper on the walls as well as peeling upholstery on the headboard of the bed. Some of the decorative pillows also had large stains.
Stayed 5 nights in Mar 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cost-cutting hotel
The hotel was much better when it was under Sofitel group. Now it's abit rundown although the facilities are still in place. My room had carpet stains, and the bed's headboard leather is peeling. Sofitel used to give complimentary fruit baskets with every stay, under mels Weldon they no longer do so. Also, don't bother buying their buffet breakfast, the selection is quite sad. The hotel also recently cut out their English movie channels in a cost-saving bid. All these really makes a long staying customer seriously think of switching
Stayed 1 night in Dec 2017

10/10 Excellent

Toh, Spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel around the area, good view
Good service n worth the price for the 5star service
Stayed 4 nights in Jul 2017

8/10 Good

Kam Yeow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good choice. Strongly recommend.
Clean, quiet spacious room. Shopping area the hotel convenient to go around. After 7.30pm is bit quiet around the hotel.

4/10 Poor

Melissa

Disliked: Staff & service, property conditions & facilities
Below Average
The worst customer service at any hotel I have ever stayed at. Hotel is in fair condition with old and worn areas at every turn. The hotel also smelled like a giant air freshner that was much too strong. I would not recommend this hotel to anyone.

4/10 Poor

mary

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
very modern luxury hotel but not to clean
the stay overall was just ok more for local people than a business traveller the best was the position although for a reasonable new modern luxury hotel the cleanliness was way below standard.Needs to get staff that now a little bit of english definately there is no english. food a wide variety but more Chinese and the quality not so good, comfort of the room was ok although the cleaning for such a nice hotel should have been much better

6/10 Okay

mj, usa

Liked: Cleanliness, room comfort
Nice newer hotel with lack of service.
The hotel itself is new and nice. The hotel staff is not knowledgeable. They don't even honor their respective website. I paid for the one bedroom suite and it states clearly that it comes with lounge acess. The staff told me they never heard about lounge. I show them on my phone, but unfortunately they don't read English. They told me the manager will get back to me the next day, then I was told he will be back in 3 days. Who has time to wait for 3 days when the question needs to be handle now. Nobody is there to help you with any service.

8/10 Good

Kam Yeow, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I will to go for golf trip it is not so good.
Everything around is satisfactory, except that the lift is not that friendly. If you want to go out you need to change lift. There is no direct lift.

10/10 Excellent

Ron, Vancouver, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels in Humen
This hotel is still quite new and the amenities are geared towards Westerners. The area around the hotel is a little dodgy but the hotel itself is great. Lobby is on the 10th floor. Staff is polite and check-in was quick. When I got there, there were no non-smoking room anymore and the person decided to upgrade my room which still met the non-smoking requirement. The room was very nice and large. Even though it was an upgrade, there were little details that still set this hotel apart from the truly high end hotels. The mirror in the bathroom was cracked, the shower door did not close fully allowing water to creep onto the bathroom floor, needed a more thorough vacuum and the remote has little battery left. The internet was a little spotty but this is always the case in China because of the filter the government puts on so speed suffers. Otherwise the room was better than expected. The area around the hotel is ok during the day but a little dodgy at night. There is also a stinky river closeby but you cannot smell it until you are close to it (walking).

8/10 Good

kash, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Hotel facilities are more than adequate and staff friendly at all times. Rooms have all the accessories you'll need. Restaurant on 8th floor is excellent. Generally very good all round.

10/10 Excellent

Janice, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping
I love the location of this hotel. You can shop till you drop. It's our last stop in China, so we buy a lots of things, then off load in our hotel room and continue shopping. The prices are great! We take Ferry to Hong Kong which is about 5 min Taxi ride from the hotel. We can check in our luggage for our flight from Hong Kong to US before get on the ferry. Best of all, there is no line to wait!

4/10 Poor

david, Scottsdale

Disliked: Room comfort
Room too hot
The is the former Sofitel. The hotel is quite beautiful, but incongruous at 60 floors in this city. My room smelt of disinfectant or some horrible air freshener. I could not figure out the twin air conditioning controls and neither could 3-4 people sent up to help. The result was that my room was too hot and the air conditioner kept on going on and off all night long for no apparent reason. It did not cool the room. The room itself was quite large and very nice. Beautiful bathroom. The hotel was pretty empty it seemed. My business partner and I were the only ones at breakfast on the 60th floor at 7:00AM. I can't explain it, but the hotel gave me really bad vibes. Would not stay here again even though there are not many decent choices in Humen.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel.
Enjoyed the stay. Room was big and comfortable. Clean as well. Had a decent gym, and breakfast had a good variety.

6/10 Okay

Yeo

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel with all faculties
Hotel tailored perfectly for business users and has lots of facilities including restaurant on 61st floor with best all round views of Dongguan. . For comfort the rooms have all the extras so no problem there. Overall good hotel which I won't hesitate recommending tp others. If you book thru expedia note that expedia are not easily flexible to change dates. I booked 10 noghts but upon arrival decided to stay the last night in Hong Kong at another hotel. It was torture getting the last day refunded by phoning Expedia although Hotel staff were friendly and helpful. Expedia need to be more flexible for business travellers.

4/10 Poor

R, Florida

Disliked: Cleanliness, property conditions & facilities
Slippery Slope
This is not the first time I have stayed here, in a year standards have severely declined. It is obvious the hotel is almost empty, its the biggest building in Humen, if there were 100 people in the hotel it was probably a lot. Their costs must be huge, evident in the face that aircon is turned off in common areas, lights etc. I think I saw 2-3 westerners in the hotel this time when it was predominantly western visitors last time. corridors are not vacuumed, it feels dusty and moldy as a result of the air conditioning being off, its 93 degrees with 90% humidity. The hot water in my room was barely warm!! I had to request they turn it up so I could at least shave. This hotel cannot be making money, i would not think they stay afloat very long based on what I saw, I wouldn't elect to stay here again, although there are few options close by.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms located at high floor, good view.
Stay at this hotel many times, best hotel in this area. Hotel rooms & restaurants located at high floor, good view.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Good location. Clean and good size room. Got free upgrade! Very good service! Will definitely stay again.

8/10 Good

Yiu Lung, hong kong

Liked: Staff & service, property conditions & facilities, room comfort
great hotel
this was the third time I stayed in this hotel. overall the hotel was great and the rooms are comfortable especially the bathroom.

10/10 Excellent

MarkB, Nansha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds great location
Great get a way will do again!

8/10 Good

Natalie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
I've tried many hotels in the area and this is probably the best (as of now 2014) in terms of location and quality. It's right beside the Huang He shopping mall and the hotel is clean, with nice bedding, free in room wifi and lots of tv channels to go through. My only complaint would be that this property is fairly new, but workers here can't seem to take care of the property well enough. I can see cracked tiles in the bathroom, breaking appliances etc even though the hotel is so new.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

M Tay, Singapore

Liked: Staff & service
Unsatisfactory
Book for 2 pax with free bfast but was given 1 pax with bfast. Had to pay extra $20+ for bfast. Their food is extremely expensive in this hotel. Room is very dim n dark. Not well maintained.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ahmad, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in Humen
the hotel was a pleasant surprise, i even extended my stay another day on sunday to kick back and relax

10/10 Excellent

Prakasa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoy stay. bed is comfortable.

10/10 Excellent

ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel with good pricing
i always stay here for business. the location is convenient and hotel room is good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business travel
One of the best hotels in Dongguan, and quite reasonably priced. I stay here every time I have an overnight in DG. I'd highly recommend it over most other hotels in the area.

10/10 Excellent

alex, san jose, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for bussines and family
I have spend a week in china and stayed in 3 five star hotels by far this one was the best one. staff very courteous and helpfoul. Room was supperb, I had all I needed for this bussines trip, room nice size, perfectly layed out to have bussines meetings inside your own room !! only sugestion I have is to provide more internet ports because like in my case I traveled for bussines and have to work with more than 2 persons at the time using internet and we had to switch the wire between laptops every time we need conection (the good thing is that they provide free internet access).

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better learn Cantonese
For those of us that unfortunately do not speak Cantonese, selecting a leading hotel chain like Sofitel, should provide some piece of mind. However, the friendly staff's knowledge of English or French is very limited, thus creating a linguistic adventure for simple tasks such as getting ice cubes or room service. Great hotel with kind staff nonetheless!

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok for business
If this hotel is convenient for the locations you need to visit in China then try. If not avoid. There is little of interest in the immediate vicinity. The wireless Internet only works in the reception areas or bars. The bar staff served out of date drinks. When questioned replaced, but later asked we pay for flat out of date drinks. Looks like this hotel does not have sufficient visitors to keep tags like hat moving.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Disturbing attitude of a male hotel chambermaid
In my recent stay in Sofitel Humen, I had a disturbing experience, where a male chambermaid refused to clean up my room. The reason he gave was: it is the hotel's policy not to clean up the same room a second time within the same day! Is this a reasonable policy for a five star hotel...or any hotel at all? I reported to the manager on duty, who was symphathtic with my encounter, and promised that this same male chambermaid will not be servicing my room any more. To my horror, this very same male chambermaid appeared in front of the door of my room the next morning, when I was still sleeping. After the door bell rang once or twice, I woke up and opened the door and saw him there, the card key he held was already at the sensor of my door. If I wasn't fast enough, he would have entered in my room...while I am still in bed! Did the duty manager follow through the request not to allow this male chambermaid to attend to my room? If so why was he still there? Was it deliberate? What was his intention? I have no answer to these but it was most disturbing. My stay was ruined, and so was the good impression I had with the hotel all these while. I was a loyal guest to this hotel until this incident takes place.

10/10 Excellent

FRANCIS, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very nice stay at your hotel. People were very friendly and helpful. Buffet was great, but you may need to change the varieties every day..

8/10 Good

David, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and worth money spent
Pro: clean, friendly staff, security, exotic night view from high floor, love the bathroom [you will appreciate if you stay there with your partner :-)] Con: food is expensive (few times higher than restaurants surronding!) but this is 5 star hotel :P I will stay this hotel again on my next visit to Humen, Dongguan.

10/10 Excellent

Mindy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Humen, Dongguang
This is one hotel I would strongly recommend to stay because it is very convenient to all shopping and bus station. Hotel rooms are clean & comfortable with good view and good friendly staff.