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Reviews of Puma Resort Hotel

2.5 out of 5
Puma Resort Hotel
Francisco Solano Lopez 7430, c/ Dr. Juan L. Mallorquín, Doctor Juan Leon Mallorquin

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024
Response from Nicolas on 22 May 2024
Thank you Brittany for your comments and review about your stay at Puma Hotel Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very safe and clean Stuff was very helpful , I will stay here again
Response from Nicolas on 1 Mar 2024
Thank you Adrian for your comments and review about your stay at Hotel Puma Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards

2/10 Terrible

Orlando

Reclamo
Pues realice búsqueda de hotel para quedarme en la ciudad Caaguazú y resulta que dicho hotel no existe en dicha ciudad. Nadie dió razón de ello en Caaguazú. Entonces falta mas información en la app para no seleccionar un hotel equivocado. Solícito reembolso del dinero, por favor; o, en su defecto una opción pero yá en Ciudad del Este por el dinero que me han cobrado. Quedo atento a dicho reclamo y solicitud.
Stayed 1 night in Jan 2024
Response from Nicolas on 1 Mar 2024
Gracias por tu mensaje Orlando y lamentamos lo sucedido.Su reserva fue confirmada y cobrada por Hotels.com, los cuales son responsables tanto de su devolución cómo de cualquier reclamo que pueda llegar a tener respecto a la publicación. Ellos son los responsables de informar todo nuestro contenido y deben ayudarlo con lo que necesite y responderle si hubo un error en la publicación.Gracias

10/10 Excellent

Mahysa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nicolas on 1 Mar 2024
Thank you Mahysa for your comments and review about your stay at Hotel Puma Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards

10/10 Excellent

jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo. El personal muy amable
Stayed 2 nights in Mar 2023
Response from Nicolas on 1 Mar 2024
Thank you Jacques for your comments and review about your stay at Hotel Puma Resort.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards