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"Stayed here for one night on way south after flight from the UK. Everything about this was excellent, service, food, friendly."

"Lovely old manor where you are treated like royalty. It’s very comfortable, clean and safe with lots of amenities. The hostesses are lovely and very accommodating. It’s the only place to stay if you are going to or thru Heidelberg. "

"We arrived, the owner refused to open saying Hotels.com never sent her the confirmation. when finally we proved we had paid, we were allowed in after over an hour of sitting outside and the gate was not working. The area was difficult to find and was not in a safe area. The rooms were not as in the pictures, the water was cold. the staff were very unfriendly and inhospitable. The venue was also undergoing renovations and was incredibly dusty and unsafe."