Diamond Hill Hotels, Lynchburg

"Really nice clean room. Breakfast was well done "

"Nice hotel layout. The bathroom could have been cleaned better. Hair was still on the floor, and some areas could have been wiped down better. Other than that, it was a great hotel in a great location."

"Very good"

"Very friendly staff. Very clean room comfortable bed. Breakfast was not very good and ac in room was very loud. I did not use other amenities so can not rate them. Overall reasonable price for a quick overnight stay while traveling."

"The breakfast was delicious. The room was so clean! Staff was friendly. I really like Tru! "

"Wonderful staff"

"Rooms were clean and the guys at the front desk were very nice. Only down side was the “business center” computer was so slow and outdated I couldn’t use. The elevator was very wobbly and slow…reported to the front desk."

"Lobby smelled staff not kind no one ever at desk room had spots on seat and wasn’t swept . Not kitchen utensils or cookware you had to pay…"

"I had a very disappointing experience at the Hilton Garden Inn Lynchburg. I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend."