Spa Hotels & Resorts in Diamond Harbour from AU$66

"Great hotel with the most helpful and caring staff. Special thanks to Ms. Sneha at the reception for doing an outstanding job of taking great care during my parents’ stay."

"Excellent service, good food, helpful staff. "

"The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer."

"Yes all good"

"Great"

"I usually stay in Oberoi hotel but since it’s been closed for renovations I’ve been trying new hotels and i was very pleased with Kennilworth , superb location "

"Everything was good as expected of 4 star hotel. Property was spacious and clean. Food was OK. All the staff were polite and helpful apart from some staff at the restaurant who were in their own world rather than looking after the guests. I needed to draw attention of the staff many times for my needs as they appeared to have forgotten that I am there. "